Can't download new apps with iPhone 8 Plus

Hi,


I have a brand new 8 Plus. Everything is updated and turned on. I've gone to the app store a couple days in a row now, found apps I want to download, click them, use my touch pass to accept the download, and then they just spin. I l can leave it to spin for 10 minutes and nothing will download. I've rebooted the phone, hard reset the phone, made sure everything was on, logged in correctly, etc. Why is it not downloading anything new?

iPhone 8 Plus, iOS 11.0.2, Applications

Posted on Oct 7, 2017 11:57 AM

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Posted on Nov 10, 2017 7:46 AM

I’ve been frustrated for last two weeks trying to download new Apps to my iPhone 8+ and watching the circle spin with no results. I finally found a solution. I restarted my phone and on a guess turned off cellular data and tried App download with WiFi only. Worked like a charm. Loaded two new Apps to my iPhone in a matter of minutes. I suspect the iOS 11 security was blocking cellular data for some reason. In any event, WiFi alone does the trick. Best—GEO

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Nov 10, 2017 7:46 AM in response to digables

I’ve been frustrated for last two weeks trying to download new Apps to my iPhone 8+ and watching the circle spin with no results. I finally found a solution. I restarted my phone and on a guess turned off cellular data and tried App download with WiFi only. Worked like a charm. Loaded two new Apps to my iPhone in a matter of minutes. I suspect the iOS 11 security was blocking cellular data for some reason. In any event, WiFi alone does the trick. Best—GEO

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Nov 22, 2017 10:08 PM in response to Phiawitz

I had the exact same problem and was so frustrated. Turns out the problem is with Touch ID for me. Disabled touch ID and manually enter my password everytime I download an app now, and it works so far. Inconvenient, but at least I could download apps now. Hope this could help.

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Nov 8, 2017 7:06 AM in response to Phiawitz

Same issue. I try to download and get a Touch ID prompt, and then nothing happens. Sometimes, after a lapsed time (minutes) I'll get a prompt to manually enter a password but then the download will never occur. I can however download already previously installed apps, but no new ones.

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Nov 27, 2017 5:27 PM in response to Nyanseii

Thank you!!! I have the same problem and I spent hours at the apple store trying to sort this out. It happened on a new iPhone 8 that was replaced since the "geniuses" at the Apple store thought it was a phone problem. I had to go through two total resets and with the last one I could download 2 apps and then it stopped downloading. I had mixed luck logging out of the appleID, rebooting the phone and logging in again, which *****. I followed Nyanseii advice and disabled touchID for the App store and now I can finally download apps, except I have to type my appleID password every time, which is annoying but at least it works: Nyanseii, you are a genius!! Apple, this is a BUG! Please fix it.

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Can't download new apps with iPhone 8 Plus

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