15" Macbook Pro 2017 keyboard problem.

To all of you,

May be here good news.

Apple has started a repair program for MacBook Pro’s 2nd Generation Ultra-thin Butterfly Switch Keyboard, because according to Apple a small percentage of the MacBook and MacBook Pro models in use suffer from this. This program applies to MacBook models from 2015 up to and including today.

Please read this article: Keyboard Service Program for MacBook and MacBook Pro.

(video) Has the MacBook Pro’s 2nd Generation Ultra-thin Butterfly Switch Keyboard Improved? >> Has the MacBook Pro's 2nd Generation Ultra-thin Butterfly Switch Keyboard Improved? - YouTube

I had the top case/keyboard replaced on a 2016 15" twice, meaning three different keyboards failed.

The 2017 I have seems to be OK so far.

It's been suggested that heat is a problem - my 2016 had the 460 GPU, which may have overheated the butterfly mechanism of certain keys and warped them, causing the problem.

I'd suggest letting them replace the top case/keyboard, and if the problem persists request a replacement machine.

I had this happen to a MacBook and a MacBook Pro. Both of them with the newer butterfly keyboard mechanism. In both cases, they needed to send the entire computer in for repair as they apparently had to replace the entire top shell (it is not possible to just replace a single key as was possible with more traditional keyboards). For what it's worth, the turnaround time on my MacBook Pro was only about three days, which was pretty quick. On the other hand, I was able to time the service around a vacation, so I was able to tolerate not having the laptop for a few days. If not for the vacation, being without my laptop for just shy of a week (as in your case) would be problematic at best.

Anyway, don't mess with the Apple store. Have them send you a box in which to ship it and take care of it yourself. It will go faster that way. (At least that was my experience.)

I had experienced keyboard malfunction three times since I purchased my MacBook pro last July 2017. And thought of replacing the keys on my keyboard. Lucky, I troubleshoot first and perhaps this could work for you too.

Go to system preference from Apple menu, and click "accessibility" and choose keyboard on the menu bar. The options under Hardware and accessibility keyboard should be all unticked.

Now, click "mouse & trackpad" on your status menu, make sure the three options are deactivated.

:-)

For me it was the "B" key...same symptoms you describe. Unfortunately, I didn't do something about it until just after it was out of warranty...$514 w/tax....

Parts and Services

You should definitely pay for AppleCare, but this issue is perpetual. There is no permanent fix, and it keeps coming back.

Ironically enough, I experienced the same problem. First with a MacBook (with the first generation butterfly switch) and now with my 15" MacBook Pro (second generation butterfly switch). The first time was the space bar, in which the butterfly switch on the right-hand side physically broke (causing the shift bar to be even lower on the right side then the left; it would not register any keystrokes on the right side). This time, it is the "B" key (which sometimes works and other times either registers multiple keystrokes with a single press or no keystrokes at all). The first time, they had to send the MacBook in to a service center to have the entire top case replaced. It looks like that will be the solution for my current MBP as well.

I am posting here not to provide any solutions for you, but to share frustration. Hopefully Apple reads these forums and does something about what is obviously a defective design flaw. I have been using computers for all my life and have never experienced keyboard issues before, ever... That is until I started using the new Mac laptops with the butterfly mechanism. Two keyboard failures in about two years causes me some significant concern.

I have this issue with the spacebar which is gives two spaces even though it was hit only once.

Found a way to replicate two days ago, see the video here March 2018: Apple Macbook Pro 13" Keyboard Double-Spacebar Issue!

Overall I am really frustrated with this new keyboard.

And also Apple is selling a lot of refurbished macbook here in Singapore mainly because a lot of people may have issues with the new keyboard https://www.apple.com/sg/shop/browse/home/specialdeals/mac

i have same problem here ,, the first 6month the keyboard working great , but after 7 month , one by one the issues of the keyboard is out of nowhere. to be honest i feel disappointed , because at first i love this 2nd gen butterfly keyboard because i can type more faster and more quiter , and after getting this issue , this keyboard become ***** ,my productivty is become annoyed ,

and actually i've open the error keycap and analyze the problem. there are several problem with this 2nd gen butterfly keys,

Based on my research

1.the key hard to press

2.the key cannot be input

3.the multiple input within one pressed key.

this is why that thing happen

1.the design of this keystroke is only tiny fragile stroke ,when the times come , this tiny stroke cannot bounce anymore, or bounce only a little , and make the key getting stuck.

2.the underneath keyboard easily stuck when get a dust.

when i analyze this keyboard issues, i think apple can fix in several ways :

1.Get Recall for this defect design of 2nd gen butterfly Keyboard and get full replace top cover .(More simple way,fastest but cost more = big capital loss)

2.Get Recall and changes only the whole keystroke and caps , but this option will be more complicated , but this one will cost less , the replacement stroke for 2nd gen butterfly keys about 13$ ,, but of course still apple must improved their design first before recall the keyboard keystroke.

Dear apple ,

Do you know that this big issues can ruin your mac department in the future?, 1st gen butterfly key is also an issue ,but because the segment and the user is very limited , it just fly away , but for macbook pro user , please dont get your jokes , macbook pro user is a wider segment and a lot of user, since this macbook pro price tag is also not a jokes, please consider your own future!! actually im kind of objective user , because when i wanna buy something , i compare first , and New Macbook Pro beat the class , but if you are not going to fix this problem , im quite sure this will ruin your reputation especially Mac division ,

Andri

Best Regards

Forgive me, but I think you are going to far. You have been offered a replacement. Accept it and (hopefully) enjoy it. The time to ask further questions will arrive if the replacement becomes suspect when of course, all you ask will then become valid.

Good luck.

A class action lawsuit was filed in CA Just 2weeks ago on the keyboard problem. That should validate this is a real probl

A. Class action lawsuit about the high failure rate and ridiculous cost to repair that requires the entire top section to be replaced was filed in CA 2 weeks ago.

I also have the issue with the ‘h’ key on a MBP 13” touchbar. Bought a 2k€ device and after 1.5 months(!!!) the key only works with pressure not with regular typing. Very unhappy with this. In the Apple store they offered to change the entire keyboard. So after 1.5 months I will have a repaired product. *thumbdown* 7 hours waiting time in the store for an appointment. Very bad experience. I expect a higher quality from Apple. Next laptop will be a non-apple product again...

#keyboardgate

I just had the same problem today. Return Key stopped working.

Took it in, guy said I would need a new “Top Cover” whatever that is. Thank Christ I paid for AppleCare, or it would be $690 Canadian.

I told him I’d never buy another one of these again. Under his breath he said “I can’t blame you”.

Sad.

I have a 2017 MBP, waited to replace my ageing 2012 MBP and what a great computer! BUT.... new keyboard/top case at a month old and now at five months I have the start of bad keys again! I hate this keyboard and have recently found myself using the 2012 machine. If this is what you get for engineering the thinest £3k laptop then add a few mm and make the keyboard work. The MBP is a portable workstation and does not need to be the thinnest machine, how do we sort this out? Free upgrades to the 2018 slightly thicker model 😉 ?