15" Macbook Pro 2017 keyboard problem.

Don't worry jude_x my problems with the N key and "NN" issue on my MacBook Pro 13" Touch Bar started recently as well and I've given it to Apple for repair yesterday and today I've received an email that "No such problem was found"... I'm just furious right now... I've lost the battle, but not the war. I will give it for repairs every single day if I have to untill they change the top case.

Best!

The key on my MacBookpro that doesn't work right is the D. About 50% of the time it will not print. Then it prints the letter one to five minutes later, even if I'm not even typing. I've had Macs for 32 years and never had a major problem until now. They cite just under $500 for a new key board. It is driving me crazy.

Kirk in Carlsbad

I don't use my Macbook Pro keyboard much, I probably used it like 20 times since I purchased it 5 months ago

Lately I was wondering why I can't CMD+V with built-in keyboard, and to my horror, it's because of a keyboard issue 😐

After inspection, V and O keys didn't register when lightly pressing them, they only registered when you press them very deeply

I held the keys under some pressure for 10-20 seconds, it seemed to fix/delay the problem for now, this makes me believe it's a rubberdome issue rather than mechanism issue

Anxiously waiting for a solution or recognition, I'll likely call Apple soon, worse part is that I have a US device in Turkey 😐

I have a 2017 15" Macbook Pro with touch-bar. Just recently my D key has started to feel like it's dying; it's losing it's responsiveness. Obviously this is very frustrating considering how much it cost and how common the problem is. They should probably just admit they're in recall territory rather than pretend this isn't a major issue. How did they not see this coming with a keyboard you aren't allowed to take apart but simultaneously had a low profile? I had a 2008 Macbook Pro last me almost a decade! I've enjoyed Mac but all this shenanigans has me open to exploring the competition next go around.

I have the same problem. It started just after 2 months with a key "e". And then it was happening for a space key. After I brought it to a Service Center (when the warranty was still active) they said that they reassembled something and the problem is gone. It was true for a day, but the next day problem with key "e" returned, also for key "a". And now key "command" stoped working. This is ridiculous, I walk to the meetings with wireless magic keyboard (which btw is the best keyboard Apple produced), because without it MacBook Pro is not usable.

MacBook Pro 15 2016 with touchbar.

I have the same problem. Both with the spacekey, but also <. It's like they're stuck and I have to press them really hard, which made the < key to break off yesterday.
I went to an applestore for help. They told me it's a mechanical problem and that the whole keyboard would have to be replaced. It'll be around 370 GBP. I'm a student and I saved up for this computer for like 4 years, and will never be able to afford paying for a new keyboard every second year. My macbook pro is not even 1 year old yet.
And to hear that I'm not the only one having this problem makes me so frustrated!

same here in Munich, Germany. I turned to Apple Store in Rosenstraße (Munich, Germany) to learn, that Apple uses each and every chance to disappoint customers. I have been refused a free replacement of the topcase, as employees referred me to ">12 months after purchase" and ">90 days after repairment guarantee". Instead they asked for 450€ (+ tax). Thank you Apple. It looks like you made a basic design mistake. That means the product has probably been faulty from day 1 on.

A laptop without functioning keyboard is a useless device. For 4000$.

In the meanwhile a lawsuit has been filed against apple, as media report. Apple, act now!

i have same problem here ,, the first 6month the keyboard working great , but after 7 month , one by one the issues of the keyboard is out of nowhere. to be honest i feel disappointed , because at first i love this 2nd gen butterfly keyboard because i can type more faster and more quiter , and after getting this issue , this keyboard become ***** ,my productivty is become annoyed ,

and actually i've open the error keycap and analyze the problem. there are several problem with this 2nd gen butterfly keys,

Based on my research

1.the key hard to press

2.the key cannot be input

3.the multiple input within one pressed key.

this is why that thing happen

1.the design of this keystroke is only tiny fragile stroke ,when the times come , this tiny stroke cannot bounce anymore, or bounce only a little , and make the key getting stuck.

2.the underneath keyboard easily stuck when get a dust.

when i analyze this keyboard issues, i think apple can fix in several ways :

1.Get Recall for this defect design of 2nd gen butterfly Keyboard and get full replace top cover .(More simple way,fastest but cost more = big capital loss)

2.Get Recall and changes only the whole keystroke and caps , but this option will be more complicated , but this one will cost less , the replacement stroke for 2nd gen butterfly keys about 13$ ,, but of course still apple must improved their design first before recall the keyboard keystroke.

Dear apple ,

Do you know that this big issues can ruin your mac department in the future?, 1st gen butterfly key is also an issue ,but because the segment and the user is very limited , it just fly away , but for macbook pro user , please dont get your jokes , macbook pro user is a wider segment and a lot of user, since this macbook pro price tag is also not a jokes, please consider your own future!! actually im kind of objective user , because when i wanna buy something , i compare first , and New Macbook Pro beat the class , but if you are not going to fix this problem , im quite sure this will ruin your reputation especially Mac division ,

Andri

Best Regards

Forgive me, but I think you are going to far. You have been offered a replacement. Accept it and (hopefully) enjoy it. The time to ask further questions will arrive if the replacement becomes suspect when of course, all you ask will then become valid.

Good luck.

Yes, six weeks ago when I had my keypad problem I was told that they'd had less than two dozen complaints about this problem. Since then I've seen three dozen people with new problems - and I know that for everyone that makes a comment here there are 10 to 50 with similiar problems, but have not signed in here.

After using Mac for more than 30 years with almost no real problems I am truly surprised by their attitude here.

#applemetoo, or something like that. My early 2017 MBP is out of warrantee and has bouncing keys, some with almost every press. I joined the class action and would like to join the chorus:

Thanks Apple for treating your loyal customers with such callous contempt. You are self-righteous about not sharing our data but will have no customers to protect if you charge the highest laptop price for a clearly defective design, then offer to charge us $700 and take 3 weeks to replace the bad design with another of the same bad design. What is going on in the heads of your execs? They seem either self-destructive or bent on driving us away. What did we do to deserve this abusive treatment?

BTW I had to carefully read every character in this post to correct the errors.

I agreed totally with you as I also suffer from the same issue. As always there are some people who work in a super clean dust free environment who have yet to encounter this issue - but I'm not not one of them. I put my name on the same class action list but as I'm in the UK they were not sure if they were going to expand the case outside of the US. There are a lot of video's on youtube about it from some very respected professionals. My MacBook has AppleCare but I can't afford to be without it for 7-10 days and frankly to have it replaced with another keyboard of the same design seems rather futile. Since I purchased the laptop in addition to the keyboard problem I've found that both the RAM and SSD are soldered onto the motherboard and the battery is glued in. It honestly seems as if they find it cheaper to throw the whole thing in the bin rather than try and repair it. I'm going to look very carefully into any new model they bring out or it will be bye bye apple. Frankly I only use their kit because I like MacOS. This insane drive towards thinner and thinner products is crazy. I want something which can be opened up, cleaned with compressed air, upgraded by the user and reliable. So far none of these boxes are ticked.

I'm a programmer, imagine how important a typo is! Programmers are a large segment of their laptops buyers. I use a mac because it runs BSD Unix (macOS) and I'm reasonably happy with the UI. Every OSS and 99% of servers are based on some 'nix version so it makes a good dev machine. Just about anything I work on runs on macOS but will be deployed on Linux most likely.

But the keyboard has to work flawlessly! The quality has to be up to the price because an HP or Asus with comparable hardware and a functional keyboard and Ubuntu skinned like a mac is looking like my next purchase. I am not paying for a new (bad) keyboard and if I have to wait 2-3 weeks, I'll just bite the bullet and switch to something that can be serviced and works to begin with.

Sadly Apple has lost me with this one. I dropped my iPhone for Android 2 years ago. Not a good trend if I'm any barometer.

Have the same issue with my MacBook Pro 15" Late 2016. Battery is defective and display is degraded. Brought it to Apple Store and was diagnose having defected battery and display. Was put in technical repair with such bad customer service. For $4000 on a bad quality product and poor repair service, I could have bought a lenovo and hp. By unit is still in repair almost 3 weeks now.

Same here with my 2017 MBP. Some of the keys just don't work or only after pressing several times. Unworkable.

I will call Apple to fix this under warranty.