i have same problem here ,, the first 6month the keyboard working great , but after 7 month , one by one the issues of the keyboard is out of nowhere. to be honest i feel disappointed , because at first i love this 2nd gen butterfly keyboard because i can type more faster and more quiter , and after getting this issue , this keyboard become ***** ,my productivty is become annoyed ,
and actually i've open the error keycap and analyze the problem. there are several problem with this 2nd gen butterfly keys,
Based on my research
1.the key hard to press
2.the key cannot be input
3.the multiple input within one pressed key.
this is why that thing happen
1.the design of this keystroke is only tiny fragile stroke ,when the times come , this tiny stroke cannot bounce anymore, or bounce only a little , and make the key getting stuck.
2.the underneath keyboard easily stuck when get a dust.
when i analyze this keyboard issues, i think apple can fix in several ways :
1.Get Recall for this defect design of 2nd gen butterfly Keyboard and get full replace top cover .(More simple way,fastest but cost more = big capital loss)
2.Get Recall and changes only the whole keystroke and caps , but this option will be more complicated , but this one will cost less , the replacement stroke for 2nd gen butterfly keys about 13$ ,, but of course still apple must improved their design first before recall the keyboard keystroke.
Dear apple ,
Do you know that this big issues can ruin your mac department in the future?, 1st gen butterfly key is also an issue ,but because the segment and the user is very limited , it just fly away , but for macbook pro user , please dont get your jokes , macbook pro user is a wider segment and a lot of user, since this macbook pro price tag is also not a jokes, please consider your own future!! actually im kind of objective user , because when i wanna buy something , i compare first , and New Macbook Pro beat the class , but if you are not going to fix this problem , im quite sure this will ruin your reputation especially Mac division ,