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Question: 15" Macbook Pro 2017 keyboard problem.

I have a 2017 15" MacBook Pro and was disappointed to discover recently that you get two presses for every one with the H key. I took this to the genius bar today and was told that it needed an new top case. Fortunately it's under warranty because the total cost including VAT would have been around £500. I'm concerned that this new second gen butterfly keyboard is not reliable which I find unacceptable on a device that cost me £2699. How long will the new keyboard last? Clearly if it's a weakness in the design or manufacture, then the replacement could well suffer the same issue eventually. I barely even use the keyboard since for most of the time I use a Bluetooth one. Who else out there has suffered 2nd gen butterfly keyboard failures? Is this going to be "keyboardgate" or isolated incidents affecting only a small number of devices...

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Apr 4, 2018 7:13 AM in response to jude_x In response to jude_x

Don't worry jude_x my problems with the N key and "NN" issue on my MacBook Pro 13" Touch Bar started recently as well and I've given it to Apple for repair yesterday and today I've received an email that "No such problem was found"... I'm just furious right now... I've lost the battle, but not the war. I will give it for repairs every single day if I have to untill they change the top case.


Best!

Apr 4, 2018 7:13 AM

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Apr 17, 2018 3:59 PM in response to jude_x In response to jude_x

The key on my MacBookpro that doesn't work right is the D. About 50% of the time it will not print. Then it prints the letter one to five minutes later, even if I'm not even typing. I've had Macs for 32 years and never had a major problem until now. They cite just under $500 for a new key board. It is driving me crazy.


Kirk in Carlsbad

Apr 17, 2018 3:59 PM

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Apr 18, 2018 7:22 AM in response to jude_x In response to jude_x

I don't use my Macbook Pro keyboard much, I probably used it like 20 times since I purchased it 5 months ago


Lately I was wondering why I can't CMD+V with built-in keyboard, and to my horror, it's because of a keyboard issue 😐


After inspection, V and O keys didn't register when lightly pressing them, they only registered when you press them very deeply


I held the keys under some pressure for 10-20 seconds, it seemed to fix/delay the problem for now, this makes me believe it's a rubberdome issue rather than mechanism issue


Anxiously waiting for a solution or recognition, I'll likely call Apple soon, worse part is that I have a US device in Turkey 😐

Apr 18, 2018 7:22 AM

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May 2, 2018 10:06 PM in response to jude_x In response to jude_x

I have a 2017 15" Macbook Pro with touch-bar. Just recently my D key has started to feel like it's dying; it's losing it's responsiveness. Obviously this is very frustrating considering how much it cost and how common the problem is. They should probably just admit they're in recall territory rather than pretend this isn't a major issue. How did they not see this coming with a keyboard you aren't allowed to take apart but simultaneously had a low profile? I had a 2008 Macbook Pro last me almost a decade! I've enjoyed Mac but all this shenanigans has me open to exploring the competition next go around.

May 2, 2018 10:06 PM

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May 3, 2018 7:14 AM in response to jude_x In response to jude_x

I have the same problem. It started just after 2 months with a key "e". And then it was happening for a space key. After I brought it to a Service Center (when the warranty was still active) they said that they reassembled something and the problem is gone. It was true for a day, but the next day problem with key "e" returned, also for key "a". And now key "command" stoped working. This is ridiculous, I walk to the meetings with wireless magic keyboard (which btw is the best keyboard Apple produced), because without it MacBook Pro is not usable.


MacBook Pro 15 2016 with touchbar.

May 3, 2018 7:14 AM

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May 6, 2018 3:55 AM in response to jude_x In response to jude_x

I have the same problem. Both with the spacekey, but also <. It's like they're stuck and I have to press them really hard, which made the < key to break off yesterday.
I went to an applestore for help. They told me it's a mechanical problem and that the whole keyboard would have to be replaced. It'll be around 370 GBP. I'm a student and I saved up for this computer for like 4 years, and will never be able to afford paying for a new keyboard every second year. My macbook pro is not even 1 year old yet.
And to hear that I'm not the only one having this problem makes me so frustrated!

May 6, 2018 3:55 AM

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May 17, 2018 12:34 PM in response to jude_x In response to jude_x

same here in Munich, Germany. I turned to Apple Store in Rosenstraße (Munich, Germany) to learn, that Apple uses each and every chance to disappoint customers. I have been refused a free replacement of the topcase, as employees referred me to ">12 months after purchase" and ">90 days after repairment guarantee". Instead they asked for 450€ (+ tax). Thank you Apple. It looks like you made a basic design mistake. That means the product has probably been faulty from day 1 on.


A laptop without functioning keyboard is a useless device. For 4000$.


In the meanwhile a lawsuit has been filed against apple, as media report. Apple, act now!

May 17, 2018 12:34 PM

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May 19, 2018 6:41 AM in response to jude_x In response to jude_x

i have same problem here ,, the first 6month the keyboard working great , but after 7 month , one by one the issues of the keyboard is out of nowhere. to be honest i feel disappointed , because at first i love this 2nd gen butterfly keyboard because i can type more faster and more quiter , and after getting this issue , this keyboard become ***** ,my productivty is become annoyed ,


and actually i've open the error keycap and analyze the problem. there are several problem with this 2nd gen butterfly keys,

Based on my research

1.the key hard to press

2.the key cannot be input

3.the multiple input within one pressed key.


this is why that thing happen

1.the design of this keystroke is only tiny fragile stroke ,when the times come , this tiny stroke cannot bounce anymore, or bounce only a little , and make the key getting stuck.

2.the underneath keyboard easily stuck when get a dust.


when i analyze this keyboard issues, i think apple can fix in several ways :

1.Get Recall for this defect design of 2nd gen butterfly Keyboard and get full replace top cover .(More simple way,fastest but cost more = big capital loss)

2.Get Recall and changes only the whole keystroke and caps , but this option will be more complicated , but this one will cost less , the replacement stroke for 2nd gen butterfly keys about 13$ ,, but of course still apple must improved their design first before recall the keyboard keystroke.


Dear apple ,

Do you know that this big issues can ruin your mac department in the future?, 1st gen butterfly key is also an issue ,but because the segment and the user is very limited , it just fly away , but for macbook pro user , please dont get your jokes , macbook pro user is a wider segment and a lot of user, since this macbook pro price tag is also not a jokes, please consider your own future!! actually im kind of objective user , because when i wanna buy something , i compare first , and New Macbook Pro beat the class , but if you are not going to fix this problem , im quite sure this will ruin your reputation especially Mac division ,


Andri


Best Regards

May 19, 2018 6:41 AM

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May 19, 2018 6:46 AM in response to jude_x In response to jude_x

Forgive me, but I think you are going to far. You have been offered a replacement. Accept it and (hopefully) enjoy it. The time to ask further questions will arrive if the replacement becomes suspect when of course, all you ask will then become valid.


Good luck.

May 19, 2018 6:46 AM

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Question: 15" Macbook Pro 2017 keyboard problem.