15" Macbook Pro 2017 keyboard problem.

I have the same problem. Both with the spacekey, but also <. It's like they're stuck and I have to press them really hard, which made the < key to break off yesterday.
I went to an applestore for help. They told me it's a mechanical problem and that the whole keyboard would have to be replaced. It'll be around 370 GBP. I'm a student and I saved up for this computer for like 4 years, and will never be able to afford paying for a new keyboard every second year. My macbook pro is not even 1 year old yet.
And to hear that I'm not the only one having this problem makes me so frustrated!

same here in Munich, Germany. I turned to Apple Store in Rosenstraße (Munich, Germany) to learn, that Apple uses each and every chance to disappoint customers. I have been refused a free replacement of the topcase, as employees referred me to ">12 months after purchase" and ">90 days after repairment guarantee". Instead they asked for 450€ (+ tax). Thank you Apple. It looks like you made a basic design mistake. That means the product has probably been faulty from day 1 on.

A laptop without functioning keyboard is a useless device. For 4000$.

In the meanwhile a lawsuit has been filed against apple, as media report. Apple, act now!

#applemetoo, or something like that. My early 2017 MBP is out of warrantee and has bouncing keys, some with almost every press. I joined the class action and would like to join the chorus:

Thanks Apple for treating your loyal customers with such callous contempt. You are self-righteous about not sharing our data but will have no customers to protect if you charge the highest laptop price for a clearly defective design, then offer to charge us $700 and take 3 weeks to replace the bad design with another of the same bad design. What is going on in the heads of your execs? They seem either self-destructive or bent on driving us away. What did we do to deserve this abusive treatment?

BTW I had to carefully read every character in this post to correct the errors.

I agreed totally with you as I also suffer from the same issue. As always there are some people who work in a super clean dust free environment who have yet to encounter this issue - but I'm not not one of them. I put my name on the same class action list but as I'm in the UK they were not sure if they were going to expand the case outside of the US. There are a lot of video's on youtube about it from some very respected professionals. My MacBook has AppleCare but I can't afford to be without it for 7-10 days and frankly to have it replaced with another keyboard of the same design seems rather futile. Since I purchased the laptop in addition to the keyboard problem I've found that both the RAM and SSD are soldered onto the motherboard and the battery is glued in. It honestly seems as if they find it cheaper to throw the whole thing in the bin rather than try and repair it. I'm going to look very carefully into any new model they bring out or it will be bye bye apple. Frankly I only use their kit because I like MacOS. This insane drive towards thinner and thinner products is crazy. I want something which can be opened up, cleaned with compressed air, upgraded by the user and reliable. So far none of these boxes are ticked.

Same key just busted for me as well. Seems like a design flaw.

I had experienced keyboard malfunction three times since I purchased my MacBook pro last July 2017. And thought of replacing the keys on my keyboard. Lucky, I troubleshoot first and perhaps this could work for you too.

Go to system preference from Apple menu, and click "accessibility" and choose keyboard on the menu bar. The options under Hardware and accessibility keyboard should be all unticked.

Now, click "mouse & trackpad" on your status menu, make sure the three options are deactivated.

:-)

What is interesting that most of the broken keys are "B", "H", "N". Coincidence or design flaw? I'm experiencing same problem with 13" MBP Late 2017, my "N" key is working in only about 25% of time. Fortunately I'm still covered by warranty, unfortunately I don't have AppleCare so even with new keyboard I bet that same problem will reappear sooner or later. What is worst, that I'm really behaving to this MBP so nicely, so I don't know what I can improve on my side as user! I should have still chance to purchase AppleCare in 1st year from MBP purchase.

Question for Apple: What would you recommend us to do?

same ere, after two mont my * key doesn't work anymore as you see from te spelling errors. I'm utterly disgusted after spending loads and loads of money on te macbook plus alle te cables, adapters etc etc etc. Can't even connect my beamer. Te guys at Apple need to a lesson asap.

The key on my MacBookpro that doesn't work right is the D. About 50% of the time it will not print. Then it prints the letter one to five minutes later, even if I'm not even typing. I've had Macs for 32 years and never had a major problem until now. They cite just under $500 for a new key board. It is driving me crazy.

Kirk in Carlsbad

Yes, six weeks ago when I had my keypad problem I was told that they'd had less than two dozen complaints about this problem. Since then I've seen three dozen people with new problems - and I know that for everyone that makes a comment here there are 10 to 50 with similiar problems, but have not signed in here.

After using Mac for more than 30 years with almost no real problems I am truly surprised by their attitude here.

I'm a programmer, imagine how important a typo is! Programmers are a large segment of their laptops buyers. I use a mac because it runs BSD Unix (macOS) and I'm reasonably happy with the UI. Every OSS and 99% of servers are based on some 'nix version so it makes a good dev machine. Just about anything I work on runs on macOS but will be deployed on Linux most likely.

But the keyboard has to work flawlessly! The quality has to be up to the price because an HP or Asus with comparable hardware and a functional keyboard and Ubuntu skinned like a mac is looking like my next purchase. I am not paying for a new (bad) keyboard and if I have to wait 2-3 weeks, I'll just bite the bullet and switch to something that can be serviced and works to begin with.

Sadly Apple has lost me with this one. I dropped my iPhone for Android 2 years ago. Not a good trend if I'm any barometer.

Have the same issue with my MacBook Pro 15" Late 2016. Battery is defective and display is degraded. Brought it to Apple Store and was diagnose having defected battery and display. Was put in technical repair with such bad customer service. For $4000 on a bad quality product and poor repair service, I could have bought a lenovo and hp. By unit is still in repair almost 3 weeks now.

how much was it with apple care?

Here was from the invoice sent after the repair via Apple Care: Top Case with Battery = SGD 522.77

Or you were asking of the price of the Macbook Pro, it is SGD 2098 without the extended apple care.

Same problem, just the letter is B. Agree with you it's unacceptable considering the cost and I am pretty sure that Apple already knew the flaw before putting them on sale.