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jude_x Author

Level 1

35 points

15" Macbook Pro 2017 keyboard problem.

I have a 2017 15" MacBook Pro and was disappointed to discover recently that you get two presses for every one with the H key. I took this to the genius bar today and was told that it needed an new top case. Fortunately it's under warranty because the total cost including VAT would have been around £500. I'm concerned that this new second gen butterfly keyboard is not reliable which I find unacceptable on a device that cost me £2699. How long will the new keyboard last? Clearly if it's a weakness in the design or manufacture, then the replacement could well suffer the same issue eventually. I barely even use the keyboard since for most of the time I use a Bluetooth one. Who else out there has suffered 2nd gen butterfly keyboard failures? Is this going to be "keyboardgate" or isolated incidents affecting only a small number of devices...

Posted on Oct 8, 2017 6:36 AM

Best reply

atmyersotrn

Level 1

13 points

Posted on Dec 24, 2017 7:17 PM

I had experienced keyboard malfunction three times since I purchased my MacBook pro last July 2017. And thought of replacing the keys on my keyboard. Lucky, I troubleshoot first and perhaps this could work for you too.

Go to system preference from Apple menu, and click "accessibility" and choose keyboard on the menu bar. The options under Hardware and accessibility keyboard should be all unticked.

Now, click "mouse & trackpad" on your status menu, make sure the three options are deactivated.

:-)

View in context

43 replies

Apr 3, 2018 2:08 PM in response to WestVanPete

how much was it with apple care?

Apr 3, 2018 6:15 PM in response to markfromhowell

Here was from the invoice sent after the repair via Apple Care: Top Case with Battery = SGD 522.77

Or you were asking of the price of the Macbook Pro, it is SGD 2098 without the extended apple care.

Apr 4, 2018 9:16 AM in response to MichalxH

You should definitely pay for AppleCare, but this issue is perpetual. There is no permanent fix, and it keeps coming back.

May 18, 2018 1:25 PM in response to Marc C Richard

Same key just busted for me as well. Seems like a design flaw.

lastore

Level 1

4 points

May 18, 2018 4:08 PM in response to jude_x

Same problem, just the letter is B. Agree with you it's unacceptable considering the cost and I am pretty sure that Apple already knew the flaw before putting them on sale.

May 19, 2018 8:02 AM in response to jude_x

What really annoys me is that every time I speak to apple support about the keyboard problem I'm told that they have not had any other reports of the problem.

seventy one

Level 7

27,430 points

May 19, 2018 2:20 PM in response to kirk202

Kirk, with the best will in the world, you don't know there are 10 - 50 with similar problems. You are pulling figures out of thin air and that destroys rather than helps your argument.

dlethe

Level 1

5 points

May 19, 2018 4:40 PM in response to seventy one

A class action lawsuit was filed in CA Just 2weeks ago on the keyboard problem. That should validate this is a real probl

dlethe

Level 1

5 points

May 20, 2018 4:00 PM in response to jude_x

A. Class action lawsuit about the high failure rate and ridiculous cost to repair that requires the entire top section to be replaced was filed in CA 2 weeks ago.