IOS11.0.2 Whatsapp Notification Delay

Finally heard back from Whatsapp but the response is pretty much what happened already been said on this forum. Here it is anyway:

“Hi,

Thanks for your message.

When you receive a message or a call in WhatsApp, but are not online, WhatsApp will automatically send a message to the Apple Push Notification Service (APNS). This allows an alert to be displayed, even when WhatsApp is closed or when your phone's display is off. Most often, all that is needed to resolve WhatsApp notification issues is to ensure that all notification settings are enabled. Review the following FAQ pages for troubleshooting steps:

• Notifications Troubleshooting
• Connection Troubleshooting

The message WhatsApp sends to APNS typically takes only a few milliseconds. Once the message is sent to APNS, any delays or failure to deliver the message as a push notification to your device are usually caused by issues with your phone or with network connection. Currently, all of our systems are operating normally.

To ensure push notifications are working correctly on iOS 11, please don't force close WhatsApp. Frequently force closing apps can cause data loss and excessive battery usage.

Note: Force closing is when you double tap the home button and swipe up on an app.

If you are using iOS 7 or later, and are confident that you have all push notification settings enabled in WhatsApp and in your iPhone's Notifications settings, then there is likely an issue with your phone that WhatsApp cannot resolve. In this case, the following steps are recommended:

Backup your entire phone to iCloud (http://support.apple.com/kb/ht1766).

• After the backup is complete, erase all content and settings
• (http://support.apple.com/kb/HT2110).

• Continue setting up your phone as a new device (don't restore from the iCloud backup).

• Install WhatsApp and verify that push notifications are working correctly (have someone send a test message while your phone's display is turned off).

• Erase all content and settings and restore from the iCloud backup.

Regards, Tom WhatsApp Support Team”

For those on this thread that have not yet seen it

There has been an update to WHATSAPP called version 2.17.70

This update specifically sorts the Delay in Notifications issue

I can assure you it worked for me

Check the App Store in your area and it will solve

I was experiencing the same problem with my i7+, specially in group chats. I would receive the messages/notifications 15-20 seconds after my wife's i7.

iOS 11.1 did not resolve the issue.

I may have found a solution, go to settings, WhatsApp > Siri & Search and ensure that 'Use with Siri' is checked.

I shared this with a friend who had similar issues and this appeared to have been resolved.

I trust the above helps.

Whatsapp release an App update today to fix this very problem. Update your App.

I had the same problem but solved it.

Enable Whatsapp Background App Refresh and I hope this will work for you as well.

Go to Settings, General, Background App Refresh.

Morning from the UK I got this from WhatsApp Yesterday, I followed it completely but it did not solve the notifications delay issue, I post it because if others get this answer it does not work.

brendan

Hi,

Sorry for the delay! We have received many emails recently, and we do our best to answer them all. Thank you for your patience.

When you receive a message or a call in WhatsApp, but are not online, WhatsApp will automatically send a message to the Apple Push Notification Service (APNS). This allows an alert to be displayed, even when WhatsApp is closed or when your phone's display is off. Most often, all that is needed to resolve WhatsApp notification issues is to ensure that all notification settings are enabled. Review the following FAQ pages for troubleshooting steps:

• Notifications Troubleshooting
• Connection Troubleshooting

The message WhatsApp sends to APNS typically takes only a few milliseconds. Once the message is sent to APNS, any delays or failure to deliver the message as a push notification to your device are usually caused by issues with your phone or with network connection. Currently, all of our systems are operating normally.To ensure push notifications are working correctly on iOS 11, please don't force close WhatsApp. Frequently force closing apps can cause data loss and excessive battery usage.Note: Force closing is when you double tap the home button and swipe up on an app.If you are using iOS 7 or later, and are confident that you have all push notification settings enabled in WhatsApp and in your iPhone's Notifications settings, then there is likely an issue with your phone that WhatsApp cannot resolve. In this case, the following steps are recommended:

• Backup your entire phone to iCloud (http://support.apple.com/kb/ht1766).
• After the backup is complete, erase all content and settings (http://support.apple.com/kb/HT2110).
• Continue setting up your phone as a new device (don't restore from the iCloud backup).
• Install WhatsApp and verify that push notifications are working correctly (have someone send a test message while your phone's display is turned off).
• Erase all content and settings and restore from the iCloud backup.

Thank you for your understanding and cooperation.

Kind regards,
Davy
WhatsApp Support Team

good news ! update 2.17.70 solves the problem! thanks whatsapp 😉

TEMPORARY QUICKFIX
Keep whatsapp running in the background and do not close it from the app-switcher. This will ensure that you keep receiving whatsapp notifications and be able to use whatsapp web as well while the screen is locked. Hope whatsapp and apple fix this soon.

I tried this and it worked!!

If the Do Not Disturb is enabled, calls and alters will be prevented while the screen is locked. You can go to Settings > find Do Not Disturb and turn it off.

So silly...but that was it. Now I am getting all of my notifications and working well. It appears that the ios 11 upgrade for some reason turned this feature to on

Try it...hope it helps.

Whatsapp issued an update this week (V2,17.80).

So last night UK time I have decided to reset my phone

i first deleted the WhatsApp app , saved my data etc

did update and restore

then reinstalled app

lets see if this solves ?

one thing I noticed is that if when you get a message notification, you open app and read it the next message seems to come through ok

but if you delay opening app and reading a message that’s when the background queue seems to occur - maybe ?

whilst Apple APNS may be partly to blame I think there is a WhatsApp issue also

Ok so finally through the actions of a website called Whatsappen an answer has been got so please read the following link

https://whatsappen.com/news/5465/many-complaints-whatsapp-notifications-ios-11-u pdate-solution

It clearly say that the Bug is with Apple but WhatsApp are working on a real solution to be released in an update within a day or so.

I am one of those people that did factory restore and started as a fresh iPhone and it did not solve the message delay issues.

So whatch out all and let’s see if this is true and we get a fix very soon

Did you check Notifications to see if “Show Previews” says Always (default)? If it says “Never” change to Always or When Unlocked. Wondering if that might be the reason?

But if it happened all of sudden might be a weird bug.

your problem is different from ours. Many of us have the same symptoms. We do not receive notifications of new messages at all. we have to open the app. It is a problem with the "apple push notifications" It is strange that it is for example with facebook messenger, I receive my messages but can not answer it via the app, I must also open the application for my message to be sent. The worst is that the last beta of IOS11.1 is out and it corrects none of the problems ...

This is regarding WhatsApp VoIP calling failure.

Alright guys, I am experiencing the same issue and went to Multiple Verizon stores where I purchased the new iPhone X and no one could help. I asked to replace the phone and they told me that it wasn’t the phone at fault and contact WhatsApp, after me explaining that the calling voip works with the older iPhone 6s and just doesn’t work with this iPhone X. They were dumb founded.

It is very frustrating when you purchase a high end and very expensive device and the retailers can’t and won’t help you with your issue.

Alright after I have let out my frustrations.. now if you are still reading this.. we finally figured out what fixed this issue for us.

Please let me know if this works for you. Follow the steps below:

1. Close whatsapp app

2. Turn off Hearing Aid Compatibility by following below steps

-Go to Settings -> General -> Accessibility -> Turn Aid Compatibility