IOS11.0.2 Whatsapp Notification Delay

Hi


Since Upgrading to IOS 11.0.2 WhatsApp notifications have been delayed and only appearing when I open WhatsApp.


I have tried resetting network settings, backing up and resetting the handset and switching off and on - seems like a bug.


Please help!


Regards

Junaid

iPhone 7 Plus, iOS 11.0.2

Posted on Oct 10, 2017 6:58 AM

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Question marked as Top-ranking reply

Posted on Oct 19, 2017 4:58 PM

Finally heard back from Whatsapp but the response is pretty much what happened already been said on this forum. Here it is anyway:


“Hi,

Thanks for your message.

When you receive a message or a call in WhatsApp, but are not online, WhatsApp will automatically send a message to the Apple Push Notification Service (APNS). This allows an alert to be displayed, even when WhatsApp is closed or when your phone's display is off. Most often, all that is needed to resolve WhatsApp notification issues is to ensure that all notification settings are enabled. Review the following FAQ pages for troubleshooting steps:



The message WhatsApp sends to APNS typically takes only a few milliseconds. Once the message is sent to APNS, any delays or failure to deliver the message as a push notification to your device are usually caused by issues with your phone or with network connection. Currently, all of our systems are operating normally.


To ensure push notifications are working correctly on iOS 11, please don't force close WhatsApp. Frequently force closing apps can cause data loss and excessive battery usage.


Note: Force closing is when you double tap the home button and swipe up on an app.

If you are using iOS 7 or later, and are confident that you have all push notification settings enabled in WhatsApp and in your iPhone's Notifications settings, then there is likely an issue with your phone that WhatsApp cannot resolve. In this case, the following steps are recommended:


Backup your entire phone to iCloud (http://support.apple.com/kb/ht1766).

  • After the backup is complete, erase all content and settings
  • (http://support.apple.com/kb/HT2110).
  • Continue setting up your phone as a new device (don't restore from the iCloud backup).
  • Install WhatsApp and verify that push notifications are working correctly (have someone send a test message while your phone's display is turned off).
  • Erase all content and settings and restore from the iCloud backup.

Regards, Tom WhatsApp Support Team”

77 replies

Jan 18, 2018 5:49 PM in response to albertdalton

This is regarding WhatsApp VoIP calling failure.



Alright guys, I am experiencing the same issue and went to Multiple Verizon stores where I purchased the new iPhone X and no one could help. I asked to replace the phone and they told me that it wasn’t the phone at fault and contact WhatsApp, after me explaining that the calling voip works with the older iPhone 6s and just doesn’t work with this iPhone X. They were dumb founded.


It is very frustrating when you purchase a high end and very expensive device and the retailers can’t and won’t help you with your issue.


Alright after I have let out my frustrations.. now if you are still reading this.. we finally figured out what fixed this issue for us.


Please let me know if this works for you. Follow the steps below:


1. Close whatsapp app

2. Turn off Hearing Aid Compatibility by following below steps

-Go to Settings -> General -> Accessibility -> Turn Aid Compatibility



Thanks

Oct 14, 2017 5:44 AM in response to Junsy

I have same issue on iOS 11.0.2 and before on iOS 11.0.2 and even the WhatsApp update did not solve problem


You would think WhatsApp would be pushing Apple for a solution as it’s obviously making people move to other message services


One thing I noticed although is that you get the first message notification but if you read it then the next one does come through so it appears the issue is around multiples of notifications but I might be way off mark as well.


Here to a solution soon as whilst I don’t rely on it as life and death I use it a lot

Oct 18, 2017 8:56 AM in response to Unadia

Yes, the same on my iphone 7. Whether we are in beta or not, obviously the problem is always present. Whatsapp will send you a typical response ... The reset will not solve much, other users have tried. Other messaging like viber works perfectly. On the other hand, I also have the problem with facebook messenger. I receive new notifications but when I want to answer, the message does not send itself without I have to open the application.

Oct 20, 2017 1:29 PM in response to Newyork58

I think we have either been told by Apple and/or WhatsApp to do factory reset to clear out the bug that they are both saying is to do with all of us force closing the app


i don’t know anyone it has worked for


also check the WhatsAppen website that suggests they admit everything and that whilst it appears it’s a iOS 11 bug that WhatsApp are working on a fix through the app as well as hoping Aapple sort in iOS 11.1


i am not sure how you close an app other than force closing and to be honest whilst I know we are now told you don’t have to close apps I prefer too

Oct 26, 2017 2:49 AM in response to Rizzbizz

I do not want to activate app refresh. It has always worked without it. Hope next update will fix it because it is really annoying and it is definitely an ios issue. What I noticed it is that on my iPhone 8 Plus it is not working only with wi-fi, with cellular data everything is ok.

What I think is that the "played" too much with this wi-fi stand by etc functions in ios 11.

Nov 8, 2017 8:50 AM in response to Teriyaki_888

Based on what you wrote, I've just tried disabling and re-enabling "Use with Siri" and I saw the option wasn't available. Yesterday I tried sending a message through Siri and it had weirdly asked me to be granted access to WhatsApp. And so now I disabled the Search with Siri or such setting, re-enabled it and Use with Siri showed as an option (which I also toggled on and off). It apparently did not fix the issue...

It seems that the app gets killed very quickly in the background when you use an "intensive" app (for my dying iPhone 6, the camera is already too intense...). This shouldn't disturb background app refresh though so I don't really understand what's the cause...

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IOS11.0.2 Whatsapp Notification Delay

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