Hi
Since Upgrading to IOS 11.0.2 WhatsApp notifications have been delayed and only appearing when I open WhatsApp.
I have tried resetting network settings, backing up and resetting the handset and switching off and on - seems like a bug.
Please help!
Regards
Junaid
iPhone 7 Plus, iOS 11.0.2
Finally heard back from Whatsapp but the response is pretty much what happened already been said on this forum. Here it is anyway:
“Hi,
Thanks for your message.
When you receive a message or a call in WhatsApp, but are not online, WhatsApp will automatically send a message to the Apple Push Notification Service (APNS). This allows an alert to be displayed, even when WhatsApp is closed or when your phone's display is off. Most often, all that is needed to resolve WhatsApp notification issues is to ensure that all notification settings are enabled. Review the following FAQ pages for troubleshooting steps:
The message WhatsApp sends to APNS typically takes only a few milliseconds. Once the message is sent to APNS, any delays or failure to deliver the message as a push notification to your device are usually caused by issues with your phone or with network connection. Currently, all of our systems are operating normally.
To ensure push notifications are working correctly on iOS 11, please don't force close WhatsApp. Frequently force closing apps can cause data loss and excessive battery usage.
Note: Force closing is when you double tap the home button and swipe up on an app.
If you are using iOS 7 or later, and are confident that you have all push notification settings enabled in WhatsApp and in your iPhone's Notifications settings, then there is likely an issue with your phone that WhatsApp cannot resolve. In this case, the following steps are recommended:
Backup your entire phone to iCloud (http://support.apple.com/kb/ht1766).
Regards, Tom WhatsApp Support Team”
Unfortunately no but I’m ****** off as ****! This iOS 11 has been nothing but a disaster. I’ve had so many other issues, a list I sent to Apple Support and their response was reset iPhone to factory settings! This is a new iPhone, I shouldn’t have to do that.
Anyway, hope Apple fixes them soon. Meanwhile, the link someone posted above (Whatshappen) says Whatsapp is working on a fix. For now, they’re saying just leave your app running in the background. I’m so used to force closing the app but also do that because I don’t want people think I’m online when I’m actually not. Anyway, leaving the app open in the background does seem to push the notifications through.
I hv suffering from same problem since i updated ios 11 ..my problem of whatsapp messages not receiving while locked is solved..m not **** sure but firstly i reset network settings and after that i activate backgroud app refresh in setting option and only i select the option of whatsapp and turn off all options..n my problem is solved..just try ..but m not **** sure
IOS11.0.2 Whatsapp Notification Delay
