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edepasqu Author

Level 1

32 points

Apple Watch Series 3 keeps restarting

I have an Apple Watch Series 3 with cellular that keeps restarting - I have tried WiFi off on the phone, tried cellular off on watch. Multiple different combinations. The only thing that seems to work is airplane mode which defeats the purpose of the watch. Any suggestions?

Posted on Oct 10, 2017 9:54 AM

Top-ranking reply

Jonathan UK

Level 10

163,895 points

Posted on Oct 10, 2017 9:55 AM

Whilst I can't say why that is happening, the following steps may help to prevent the issue from recurring:

If you have not yet done so, update your iPhone to the latest software:

Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

Restart both your iPhone and your Apple Watch, turning both off together, then restarting your iPhone first:

Restart your iPhone, iPad, or iPod touch - Apple Support
Restart your Apple Watch - Apple Support
If the issue recurs, close open apps on your iPhone and then restart both devices again.

Unpair and re-pair your Apple Watch:

The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
If the issue persists, consider instead unpairing and setting it up as a new watch.
Unpair your Apple Watch and iPhone - Apple Support
Set up your Apple Watch - Apple Support

If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider with a view to having your watch checked and, if recommended, serviced:

Apple Watch Service Answer Center - Apple Support

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56 replies

Dec 29, 2017 2:14 PM in response to Jonathan UK

Points well taken, but it's curious that this has been problematic with the Series 3 Apple Watch and not any other watches.

Dec 29, 2017 5:12 PM in response to Jessnovak77

I work in the cardiac cath lab, not sure about throughout the hospital.
<Edited by Host>

Dec 30, 2017 8:10 AM in response to edepasqu

I have the same issue. Notice it happened only on workout session

JeffKMD

Level 1

4 points

Jan 3, 2018 7:19 PM in response to edepasqu

Having the same issue, issue is isolated to when I'm in the ICU's while working in the hospital. Happens more frequently in the CT ICU. Look forward to Apple's response to solve this issue!

Jan 26, 2018 6:44 AM in response to edepasqu

With the latest Apple Watch software upgrade, this problem seems to have resolved. No more reboots in the ICU. Thank you Apple

boomcle

Level 1

4 points

Jan 26, 2018 6:47 AM in response to dganthony

Agreed!! No more resets here either!

Great news!

Jan 27, 2018 2:30 PM in response to dganthony

Looks like this update did it. I’ve gone all day without a reboot in my ICU. Very relieved.

jaytwinA

Level 1

4 points

Jan 27, 2018 2:41 PM in response to Kikisdaddy

Are you referring to the new beta that was just released ? Or the official one?

Jan 27, 2018 7:50 PM in response to jaytwinA

The official one. I went 13 hours today without a reboot. It always reboots 8-10 times per day everyday i work since buying the watch. Hopefully just not a coincidence.

Jan 28, 2018 12:11 AM in response to edepasqu

mine keeps restarting after upgrading to the latest official apple update. both on watch and phone

iPhone 6S+ and Apple watch series 3 (not the cellular version)

jaytwinA

Level 1

4 points

Feb 17, 2018 8:54 AM in response to peggyfromhoover

That worked for me

Apple Watch Series 3 keeps restarting