Safari password autofill not working in ios 11

If I input my username into a website the option on my keyboard will pop up to autofill my password. When I select it there is a glitch and nothing happens.


If I leave the username blank and select the password field first, then hit autofill, the box will pop up normally and I can select my username and the password will autofill. I then have to manually enter the username after.


This has happened since the ios 11 update. My office mate is having the same problem.


We have cleared our password queue in settings and put them back in, but the same thing is happening.

iPad Pro Wi-Fi, iOS 11.0.2

Posted on Oct 11, 2017 5:06 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 1, 2018 6:54 PM

Hi, The support tech I was chatting with went to his second tier support and learned "Autofill changed with the iOS 11.3 update, it no longer automatically fills, it has the option to add the details." That's when I messed with it and found if you click into the ID or PW field, the keyboard will show and to the top left of the keyboard display it will say "Password". Click that and it will give you a drop down of user-id's for that web-site. Select the one you want and it populates ID/PW then as always.


It appears to be the new way.

69 replies
Question marked as Top-ranking reply

Apr 1, 2018 6:54 PM in response to MichealCollins

Hi, The support tech I was chatting with went to his second tier support and learned "Autofill changed with the iOS 11.3 update, it no longer automatically fills, it has the option to add the details." That's when I messed with it and found if you click into the ID or PW field, the keyboard will show and to the top left of the keyboard display it will say "Password". Click that and it will give you a drop down of user-id's for that web-site. Select the one you want and it populates ID/PW then as always.


It appears to be the new way.

Jul 6, 2018 5:02 AM in response to canuspellit

I’d been having the same issue, with no workaround. I basically spent hours putting my iPad through a technological elimination diet, reset all my settings (all at once, then one by one), and finally came to realize that the only way to make autofill function properly again was to turn JavaScript back on. I’d had it off for streamlined surfing and security reasons, but nothing seems to work without it after the latest iOS updates. Serious bummer.

Apr 7, 2018 6:51 AM in response to Lhledik

Lhledik, thanks for finding (and posting) a solution to this latest bug (“no, it’s a feature!” -Apple).


It works, but only with the on-screen keyboard.


Has anyone found out how to get passwords to autofill using an external keyboard?


The only workaround I’ve found so far is to turn off Bluetooth to force the on-screen keyboard to appear, select the password to autofill the fields, then turn Bluetooth back on and reconnect to the external keyboard.

Jul 15, 2018 5:54 PM in response to canuspellit

Okay, here is the roundabout solution I found...It’s kind of lengthy, but this definitely works:


Go to Settings>Accounts & Passwords>App & Website Passwords


Scroll to the BOTTOM!


There you find a place to add a website. Go to Safari and copy-paste the website link into the field and click to add that site. Then it allows you to add the username and password for that site! Thank God!!


I had no idea why my iPhone suddenly refused to ask me for my new password information recently. Previously it had always asked if this was a new password. Suddenly it stopped asking.


I hope this helps.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari password autofill not working in ios 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.