ios 11 screen mirroring/airplay trouble

Ever since I downloaded the ios 11, the screen mirroring/airplay on Apple TV will only play/screen for a few minutes on my TV then turn off. Then I have to press screen mirroring again for it to come back on or sometimes have to enter a new code. I used to be able to watch a movie using Airplay from my Amazon Prime video app or my FilmStruck app uninterrupted. Not anymore.


Also, not only does the same thing happen with the WATCH TCM app through Airplay, but when the movie now starts, I can only get the audio, not the video.


I have tried restarting the Apple TV, but nothing works.


I need help.

iPhone 6s, iOS 11.0.3

Posted on Oct 11, 2017 4:39 PM

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32 replies

Nov 5, 2017 7:20 AM in response to vazandrew

I have the exact same problem. It worked perfectly the day before I updated. I was able to watch a 2 hr movie with no dropping or reduction in resolution. The very next day after I updated, now screen mirroring will not last more than two mins. The video will not stop or stutter it merely stops playing on the Apple TV and continues on my phone.


This is not a network problem. This is not a hardware problem. Since the only thing that has changed between the working system and the non-working system is the OS, then that would point to this being an iOS 11 problem.

Oct 11, 2017 8:19 PM in response to mariah1217

That indicates a network issue


Make sure no other activity is occurring (other streaming, web use, network backups etc)

If on wifi try ATV on ethernet

To see a current status of the network get a report form istumbler, netstumbler or similar. Look for signal strength, noise, nearby networks

Test on another network


As for the Watch TCM app, receiving only audio means that the developer has either decided to block airplay or there is a glitch that they need to fix.

Oct 12, 2017 1:33 AM in response to mariah1217

I have the same issue as Mariah. After updating my ipad mini, airplay drops connection to my AppleTV every 3 minutes. Sometimes I get a connection error, other times I get a poor wifi signal error. Worked flawlessly before the update. Everything on AppleTV (Netflix streaming, etc ) continues to work fine

over wifi, it is just the connection between the ipad mini and AppleTV. I have restarted both to no avail. My AppleTV

is gen3.

AppleTV A1469 -- Software 7.2.2 (8015) and current.

As a side note, I used to get this type of 3 minute drop if mirroring was turned on AND the streaming app had built in airplay capability. But I can't see where both of these would be turned on.

Nov 9, 2017 1:36 PM in response to Gurley

I have the same issue and agree it seems to be the update 11.1.1. My iphone SE was updated recently and since then Apple TV drops out after a couple of minutes or depending what I'm streaming ( Iview, SBS etc) freezes, or won't display picture. My husband's Iphone 6S has not been updated and continues to play Apple TV without a problem. This is so frustrating because Apple don't seem to recognise that it's a problem and therefore are not fixing it!

Nov 11, 2017 5:04 PM in response to vazandrew

You are incorrect, and dismissively telling people to “properly troubleshoot” is not helpful. This is suddenly happening to me too. It’s happening after the iOS 11 update, and it is unrelated to other traffic on my network - I have shut down everything on my secure network to be certain, rebooted all devices, and tried mirroring on multiple devices post update. I contend you are under informed, not taking the issue seriously, and request that this issue be looked into further, please.

Nov 11, 2017 6:20 PM in response to new ipod

What has been stated is very much correct. This is a network streaming device and mirroring in particular is very intensive. When there is an issue then proper investigation needs to be done, asking users to do that instead of making assumptions is in no way being dismissive. Did you run a full diagnostics on the network? Im sure you would also find that if you were to go to another network or to Apple it would work just fine.


Also, if there an issue with an update this forum would be full of reports due to a widespread issue, but rather there are simply reports like this after every update from a select group.

Nov 11, 2017 9:20 PM in response to new ipod

Saying 'Troubleshoot' is level 1 stuff along with unplug and restart.


There is a 3 minute issue going on. I have had the issue only with 11.1 and 11.1.1 this past week. I have an iPhone 6S and I am trying to mirror to an ATV2 that has the current firmware. Both the Twitch.tv app and the YouTube app have the same problem. There is no network traffic. My screen autolock is set to 'never'.


The problem is real.


--edit--


'Airplay' has been working, but the 'mirror' option is the problem.

Nov 11, 2017 9:29 PM in response to elevatorhappyfun

Troubleshooting entails any actual investigation into what is causing the problem and is the purpose of the forum. An unplug and restart may be a basic start that some will suggest but there’s much more to it then that. Issues can arise at any time and mirroring is more intensive, requiring a very stable network. Have you actually run a diagnostics on the network and tested elsewhere? If you’re only here to rant then that is in violation of the terms agreed to upon signup. A few people posting on this thread does not constitute a widespread issue. The 2nd gen is also old hardware (that current firmware being released a few years ago) so that’s another factor.

Nov 11, 2017 9:59 PM in response to vazandrew

I have not had any issues in the past few years. The problems arrived the day I upgraded to 11.1.


I have gone so far as to create a new isolated network using an Airport Extreme (2016 model with current firmware) and the same issue happens. I have also reset the ATV and redownloaded the latest firmware and rebooted the iPhone 6S. The disconnect happens on 2.4 and 5 bands, I've tried multiple channels, I've tried a total of 3 routers. The problems also arises on an iPhone 7 with current firmware.


This is a wonky software issue brought up in 11.1 and 11.1.1.


The issue might not be widespread, but it is a real issue. Searching Google for airplay/mirror/appletv/disconnect/etc in the past week reveals may other people with similar problems.

Nov 12, 2017 8:06 AM in response to elevatorhappyfun

Just because the issue started after the upgrade doesn’t automatically mean it was the software, and yes it would need to be widespread in order for that to be the case. It is working just fine for the majority. Also, there have been users who have posted the exact thing for previous updates, ones that would have been working for you. The problem isn’t with each update, but rather the users environment.


You have yet to run diagnostics or actually test in another environment

You can believe what you want, and I will leave you to do that.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 11 screen mirroring/airplay trouble

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