High Sierra random display sleep

I recently upgraded my Macbook Pro w/ Touchbar to High Sierra, and I'm running the most recent supplemental update. Ever since, the display randomly goes to sleep, but I've not changed any Energy Saver or Screen Saver settings. Prior to the upgrade, and currently, I had a Hot Corner setup to instantly put the display to sleep. In addition, I have the Security setting selected to require a password immediately after sleep or screensaver. Also, the screen saver is set to come on after 30 minutes, and the display is set to turn off after 10 minutes.


I also have the MBP connected to an external HP display, via a USB-C to VGA adapter. In addition, I've started having windows resized after waking from sleep. None of these symptoms occurred prior to the upgrade to 10.13.

Posted on Oct 12, 2017 10:08 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 27, 2018 2:46 PM

Hi, I had the exact same problem till 5 minutes ago!


I was going totally crazy with it since it was happening all the time. Until I discovered this extremely simple post:

SOLVED: Why does my MacBook Pro put itself to sleep while I'm working? - MacBook Pro 13" Unibody Mid 2012 - iFixit


The fact is that about any magnet you swipe near the left speaker of your Macbook will put your screen to sleep. Just like if you flipped your screen closed.


For myself, two devices I am wearing all the time were interacting with the screen: First the magnetic clip behind the milanese loop of the Apple Watch I am wearing on my left hand. Second, I also keep the charging case of my Airpods in my left pocket everyday and the back clasp of the case is magnetic. So every time I swiped my hand over the left speaker while tipping and very often when using my Macbook on my knees I was getting mad!


Good luck!

60 replies
Question marked as Top-ranking reply

Mar 27, 2018 2:46 PM in response to steelhorse83

Hi, I had the exact same problem till 5 minutes ago!


I was going totally crazy with it since it was happening all the time. Until I discovered this extremely simple post:

SOLVED: Why does my MacBook Pro put itself to sleep while I'm working? - MacBook Pro 13" Unibody Mid 2012 - iFixit


The fact is that about any magnet you swipe near the left speaker of your Macbook will put your screen to sleep. Just like if you flipped your screen closed.


For myself, two devices I am wearing all the time were interacting with the screen: First the magnetic clip behind the milanese loop of the Apple Watch I am wearing on my left hand. Second, I also keep the charging case of my Airpods in my left pocket everyday and the back clasp of the case is magnetic. So every time I swiped my hand over the left speaker while tipping and very often when using my Macbook on my knees I was getting mad!


Good luck!

Oct 12, 2017 3:34 PM in response to steelhorse83

That indicates that there are some 3rd party software that is causing the problem.


Download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.

Oct 18, 2017 12:05 PM in response to steelhorse83

First uninstall the Symantec software according to the developer's instructions. It's totally not needed, know too be poorly written for Mac and interferes with system and application performance.


The same goes for any Norton software installed.


Once you're removed the Symantec and Norton software rerun Etrecheck to make sure all of their files have been removed. Then check to see if there is any change in behavior.

Nov 21, 2017 2:03 AM in response to maxx_mail

As @maxx_mail posted last week, it seems to have to do something with unlocking by Touch ID as I can reproduce that strange behaviour. A workaround is to unlock the MacBook by pressing any key on the keyboard.


Hopefully Apple acknowledges fixes that soon, as it requires two buttons to press (keyboard + Touch ID). I assume waking up by Touch ID misses to suspend a scheduler, that puts the Lock Screen to sleep after some idle time πŸ˜‰

Oct 13, 2017 6:23 AM in response to Old Toad

Here you go. Thanks for your help!


EtreCheck version: 3.4.6 (460)

Report generated 2017-10-13 08:19:32

Download EtreCheck from https://etrecheck.com

Runtime: 2:30

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Other problem

Description:

Display randomly sleeps.
Windows on external display randomly resize after unlocking from random sleep.


Hardware Information: β“˜

MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,2

1 2.9 GHz Intel Core i5 (i5-6267U) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

4 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless:
en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 5


Video Information: β“˜

Intel Iris Graphics 550 - VRAM: 1536 MB

Color LCD 2880 x 1800

HP 2310 1920 x 1080 @ 60 Hz


Disk Information: β“˜

APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted>
[EFI]: 315 MB

(disk0s2) <not mounted>
[APFS Container]: 250.69 GB


USB Information: β“˜

USB30Bus

Apple Inc. USB2.0 Hub

Apple Inc. USB-C VGA Multiport Adapter

Apple Inc. iBridge

USB31Bus

USB31Bus

Apple Inc. USB3.0 Hub

Seagate FreeAgent GoFlex

FreeAgent GoFlex disk2: (500.11 GB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

Backup (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/Backup : 499.76 GB (273.26 GB free)


Thunderbolt Information: β“˜

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0


Virtual disks: β“˜

Macintosh HD (disk1s1 - APFS) /
[Startup]: 250.69 GB (188.60 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 250.69 GB (188.60 GB free)

(disk1s2) <not mounted>
[Preboot]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s3) <not mounted>
[Recovery]: 250.69 GB

Physical disk: disk0s2 250.69 GB

(disk1s4) /private/var/vm
[VM]: 250.69 GB

Physical disk: disk0s2 250.69 GB


System Software: β“˜

macOS High Sierra
10.13 (17A405) - Time since boot: about one day


Gatekeeper: β“˜

Mac App Store and identified developers


Kernel Extensions: β“˜

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]


/System/Library/Extensions

[loaded] com.symantec.internetSecurity.kext (14.0 - SDK 10.8) [Lookup]

[loaded] com.symantec.ips.kext (14.0 - SDK 10.8) [Lookup]

[loaded] com.symantec.nfm.kext (14.0 - SDK 10.8) [Lookup]


System Launch Agents: β“˜

[not loaded] 8 Apple tasks

[loaded] 178 Apple tasks

[running] 102 Apple tasks


System Launch Daemons: β“˜

[not loaded] 37 Apple tasks

[loaded] 169 Apple tasks

[running] 122 Apple tasks


Launch Agents: β“˜

[loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 0 - installed 2017-07-31) [Lookup]

[running] com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2017-10-07) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 755ca520 72ac4dde - installed 2017-09-14) [Lookup]

[failed] com.symantec.errorreporter-periodicagent.NFM.plist (Symantec - installed 2017-10-06) [Lookup]

[running] com.symantec.uiagent.application.NFM.plist (Symantec - installed 2017-10-06) [Lookup]


Launch Daemons: β“˜

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 ebe01993 - installed 2017-09-25) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-06)

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-03)

[running] com.cisco.anyconnect.ciscod.plist (? d78c2ec9 4bcfc66d - installed 2017-05-17) [Lookup]

[running] com.cisco.anyconnect.vpnagentd.plist (? f363637f eadc1166 - installed 2017-05-17) [Lookup]

[not loaded] com.crashplan.engine.plist (? 0 ? - installed 2017-03-22) [Lookup]

[loaded] com.ibm.JAMFIntegrationHelper.plist (? 705d78b1 13140f55 - installed 2016-11-14) [Lookup]

[loaded] com.jamfsoftware.ibm.netservice.plist (Shell Script 16491bd8 - installed 2017-10-03)

[running] com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2017-10-07) [Lookup]

[not loaded] com.jamfsoftware.startupItem.plist (Shell Script 44b5eabd - installed 2017-10-07) [Lookup]

[loaded] com.jamfsoftware.task.1.plist (JAMF Software - installed 2017-10-07) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-10) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-03-09) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]

[loaded] com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2017-05-24) [Lookup]

[loaded] com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2017-05-24) [Lookup]

[failed] com.symantec.errorreporter-periodic.NFM.plist (Symantec - installed 2017-10-06) [Lookup]

[failed] com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2017-05-24) [Lookup]

[failed] com.symantec.sep.Migration.NFM.plist (Symantec - installed 2017-05-24) [Lookup]

[running] com.symantec.sharedsettings.NFM.plist (Symantec - installed 2017-05-24) [Lookup]

[running] com.symantec.symdaemon.NFM.plist (Symantec - installed 2017-05-24) [Lookup]


User Launch Agents: β“˜

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.ibm.ibm-registration.plist (Shell Script 113cdb70 - installed 2017-03-22) [Lookup]


User Login Items: β“˜

CrashPlan menu bar Application

(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

iTunesHelper Application (Apple, Inc. - installed 2017-09-29)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Box Sync Application

(/Applications/Box Sync.app)

BluePagesLoginLauncher SMLoginItem - Hidden (International Business Machines - installed 2017-09-14)

(/Applications/BluePages.app/Contents/Library/LoginItems/BluePagesLoginLauncher. app)


Internet Plug-ins: β“˜

FlashPlayer-10.6: 27.0.0.159 (installed 2017-10-10) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-10-03)

Flash Player: 27.0.0.159 (installed 2017-10-10) [Lookup]

JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-09-14) Check version


User internet Plug-ins: β“˜

ZoomUsPlugIn: 4.0.38982.0714 (installed 2017-08-14) [Lookup]

WebEx64: 1.1.0 (installed 2017-02-10) [Lookup]


3rd Party Preference Panes: β“˜

Flash Player (installed 2017-09-25) [Lookup]

IBM Registration (installed 2017-03-22) [Lookup]

Java (installed 2017-09-14) [Lookup]


Time Machine: β“˜

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 250.69 GB Disk used: 62.08 GB

Destinations:

Backup [Local]

Total size: 499.76 GB

Total number of backups: 64

Oldest backup: 5/29/17, 9:29 AM

Last backup: 10/13/17, 7:16 AM

Size of backup disk: Adequate

Backup size 499.76 GB > (Disk used 62.08 GB X 3)


Top Processes by CPU: β“˜

20%
WindowServer

10%
firefox

5%
kernel_task

5%
Google Chrome

4%
Google Chrome Helper


Top Processes by Memory: β“˜

937 MB kernel_task

801 MB firefox

354 MB Google Chrome Helper

293 MB Google Chrome

252 MB Google Chrome Helper


Top Processes by Network Use: β“˜

Input Output Process name

234 KB 22 MB CrashPlanService

6 MB 478 KB kernel_task

3 MB 2 MB vpnagentd

3 MB 122 KB mDNSResponder

476 KB 164 KB biometrickitd


Top Processes by Energy Use: β“˜

20.32 WindowServer

11.98 firefox

2.82 Box Sync Monitor

2.52 Box Sync


Virtual Memory Information: β“˜

1.26 GB
Available RAM

60 MB Free RAM

6.74 GB
Used RAM

1.20 GB
Cached files

1.26 GB
Swap Used


Software installs (last 30 days): β“˜

Java 8 Update 144:
(installed 2017-09-14)

IBM_BluePages_1.1.8:
(installed 2017-09-14)

NCutil:
(installed 2017-09-14)

Microsoft AutoUpdate:
(installed 2017-09-14)

Microsoft Excel for Mac:
(installed 2017-09-14)

Microsoft Word for Mac:
(installed 2017-09-14)

Microsoft PowerPoint for Mac:
(installed 2017-09-14)

NCutil:
(installed 2017-09-21)

NCutil:
(installed 2017-09-28)

NCutil:
(installed 2017-10-06)

Norton for Mac:
(installed 2017-10-06)

Symantec Endpoint Protection SKU:
(installed 2017-10-06)

SEPRemote_unmanaged-14.0.2415.0200:
(installed 2017-10-06)

NCutil:
(installed 2017-10-06)

Adobe Flash Player:
(installed 2017-10-10)

Microsoft AutoUpdate:
(installed 2017-10-10)

Microsoft Excel for Mac:
(installed 2017-10-11)

Microsoft Word for Mac:
(installed 2017-10-11)

Microsoft PowerPoint for Mac:
(installed 2017-10-11)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): β“˜

2017-10-12 14:04:11 passd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSObjectNotAvailableException', reason: 'Primary [NFSecureElement serialNumber] not available.'

terminating with uncaught exception of type NSException

abort() called



Dec 3, 2017 6:44 PM in response to steelhorse83

Do you have ANY devices right next to the computer?

Second, are you by chance happen to be using certain keystrokes at the time?

And are you using an application like CHROME WHEN this happens?

Does it happen with BATTERY power or only with the charger attached?


Also, I would FIRST

turn off energy saver for everything and not let it go to sleep and see if the problem continues.

If it does, try first a PRAM / NVRAM/ or / SMC reset.

Jan 9, 2018 8:11 AM in response to bkharmony

I've been having the same problem, Mac Pro with Touch Bar, High Sierra. Screen saver is set to 2 min.

At first I though it was related to a bug with Filevault (since it insists on locking the screen). But I also don't get the issue if I unlock with with a password, instead of a TouchID.


I don't have a workaround, but I know what the bug is. It's related to the 30s timer that is set on the login screen, it doesn't reset that value when you use Touch ID.


I found the relevant logs by searching for 'screen':


After a touchID login, the screen lock is set at 30 seconds:


ScreenLockAndPower | kLWDBLogLevel_Internal | -[LWBuiltInScreenLockAuthLion setTimeoutTimer:withDelay:] | set idleTime to 30.000000, timer scheduled for delay 29.996665


And it stays that way.


When you get the password prompt, the systems defaults back to a 30 second lock screen:


ScreenLockAndPower | kLWDBLogLevel_Internal | -[LWBuiltInScreenLockAuthLion startTimerForUnlockRequest:] | using standard timeout of: 30

ScreenLockAndPower | kLWDBLogLevel_Internal | -[LWBuiltInScreenLockAuthLion setTimeoutTimer:withDelay:] | set idleTime to 30.000000, timer scheduled for delay 30.000000


But after a keyboard login, the system finds a new 'lastReadPrefferedIdleTime' that seems more reasonable (1200s)


ScreenLockAndPower | kLWDBLogLevel_Internal | -[LWBuiltInScreenLockAuthLion authSuccessUsingContinuity:] | Unlock succeeded, with password, attempting to unlock the keybag

ScreenLockAndPower | kLWDBLogLevel_Internal | -[ScreenSaverDaemon _setIdleTimer:] | setting idleTimer to: 1200.000000

default 07:38:42.041036 -0800 loginwindow ScreenLockAndPower | kLWDBLogLevel_Internal | -[ScreenSaverDaemon idleTimeDefaultForUser:] | _lastReadPreferredIdleTime = 1200.000000


Except that this number is also wrong, since the value should be '120' (2 min).


So, I'm fairly sure I know the cause, I just don't know the fix.

Now I just have to remember how to open a bug with Apple.

Oct 26, 2017 2:11 AM in response to steelhorse83

Same issue with my MacBook Pro 2016 15" with Touch Bar. Did not occur previously until update to High Sierra (10.13 (17A405)).


Sometimes it goes to sleep a few seconds after the last keystroke or trackpad action, which makes it impossible to read a longer text without constantly moving the cursor.


Couldn't find anything in the system logs, reset SMC and NVRAM multiple times.


I have two USB-C display adapters connected, one of them required the installation of a Ethernet driver (AX88179 chipset), but sleeps still happen after disconnecting them.

Nov 10, 2017 12:23 AM in response to steelhorse83

I've suddenly begun having this symptom too since upgrading. Random external display blacking, seems like sleep but often restores itself without any keyboard/mouse input.


MacBook Pro 15" 2016 fully loaded

macOS 10.13.1

OWC Thunderbolt 3 Dock

Acer 34" XR342CK




Here's my etrecheck dump:



EtreCheck version: 3.4.6 (460)

Report generated 2017-11-10 00:01:25

Download EtreCheck from https://etrecheck.com

Runtime: 2:20

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Other problem

Description:

Random external display β€œblacking” under macOS 10.13.1


Hardware Information:β“˜

MacBook Pro (15-inch, 2016)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,3

1 2.9 GHz Intel Core i7 (i7-6920HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless:
en0: Unknown

Battery: Health = Normal - Cycle count = 58

iCloud Quota: 36.20 GB available


Video Information:β“˜

Intel HD Graphics 530 - VRAM: 1536 MB

AMD Radeon Pro 460 - VRAM: 4 GB

Acer XR342CK 3440 x 1440 @ 74 Hz


Disk Information:β“˜

APPLE SSD SM2048L disk0: (2 TB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted>
[EFI]: 315 MB

(disk0s2) <not mounted>
[APFS Container]: 1.75 TB

BOOTCAMP (disk0s3 - NTFS) /Volumes/BOOTCAMP : 253.87 GB (67.28 GB free)

(disk0s4) <not mounted> : 906 MB


USB Information:β“˜

USB30Bus

Apple Inc. iBridge

USB30Bus

VIA Labs, Inc. USB3.0 Hub

Other World Computing OWC Thunderbolt 3 Audio Device

VIA Labs, Inc. USB2.0 Hub

HD Pro Webcam C920

USB30Bus

Apple Inc. Magic Keyboard with Numeric Keypad

USB31Bus

USB31Bus


Thunderbolt Information:β“˜

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0

OWC Thunderbolt 3 Dock


Virtual disks:β“˜

Macintosh HD (disk1s1 - APFS) /
[Startup]: 1.75 TB (995.49 GB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 1.75 TB (995.49 GB free)

(disk1s2) <not mounted>
[Preboot]: 1.75 TB

Physical disk: disk0s2 1.75 TB

(disk1s3) <not mounted>
[Recovery]: 1.75 TB

Physical disk: disk0s2 1.75 TB

(disk1s4) /private/var/vm
[VM]: 1.75 TB

Physical disk: disk0s2 1.75 TB


System Software:β“˜

macOS High Sierra
10.13.1 (17B48) - Time since boot: about 8 hours


Gatekeeper:β“˜

Mac App Store and identified developers


Clean up:β“˜

~/Library/LaunchAgents/com.skype.skype.shareagent.plist

/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareage nt.bundle/Contents/MacOS/com.skype.skype.shareagent

Executable not found!

One orphan file found. [Clean up]


Kernel Extensions:β“˜

/Applications/Headset Updater.app

[not loaded] com.plantronics.driver.PlantronicsDriverShield (4.3 - SDK 10.8) [Lookup]


/Applications/Parallels Desktop.app

[not loaded] com.parallels.kext.hypervisor (13.1.1 43120 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.netbridge (13.1.1 43120 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.usbconnect (13.1.1 43120 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.vnic (13.1.1 43120 - SDK 10.9) [Lookup]


/Applications/Transmit.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Lookup]


/Applications/zoom.us.app

[loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]


/Library/Application Support/Roxio

[not loaded] com.roxio.TDIXController (1.6) [Lookup]


/Library/Extensions

[loaded] com.OWC.ThunderboltDockChargingSupport (1.0.1 - SDK 10.11) [Lookup]

[loaded] com.driver.LogJoystick (2.0 - SDK 10.10) [Lookup]

[loaded] com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.10) [Lookup]

[loaded] com.logitech.driver.LogiWheelDriver (1.0 - SDK 10.10) [Lookup]


/System/Library/Extensions

[not loaded] com.logitech.LogiWheelForceFeedback (1.0 - SDK 10.10) [Lookup]


~/Dropbox/SBIT/Disk Images for Mike/DiskWarrior.app

[not loaded] com.alsoft.Preview (5.0 - SDK 10.5) [Lookup]


Startup Items:β“˜

PACESupport: Path: /Library/StartupItems/PACESupport

Executor: Path: /Library/StartupItems/Executor

Startup items no longer function in OS X Yosemite or later


System Launch Agents:β“˜

[not loaded] 7 Apple tasks

[loaded] 166 Apple tasks

[running] 115 Apple tasks


System Launch Daemons:β“˜

[not loaded] 35 Apple tasks

[loaded] 176 Apple tasks

[running] 118 Apple tasks


Launch Agents:β“˜

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-28) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-11-06) [Lookup]

[loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-10-28) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? a1609297 72ac4dde - installed 2017-11-03) [Lookup]

[loaded] com.parallels.DynresHelper.plist (? ef001203 9b9b01a3 - installed 2012-04-05) [Lookup]

[running] jp.co.canon.CUPSCMFP.BG.plist (? afd7821b 129e724b - installed 2012-09-04) [Lookup]

[running] jp.co.canon.UFR2.BG.plist (? 827e1214 f9456ca - installed 2012-09-04) [Lookup]

[not loaded] net.culater.SIMBL.Agent.plist (? 850e6250 5e1e9602 - installed 2011-10-14) [Lookup]


Launch Daemons:β“˜

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

[loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-11-06) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 275a427a - installed 2017-10-20) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-04)

[loaded] com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-25)

[loaded] com.barebones.authd.plist (? c13813d8 3bef7a7a - installed 2015-01-15) [Lookup]

[loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-11-04) [Lookup]

[loaded] com.ciscosystems.ciscoconnect.daemon.plist (Cisco Consumer Products LLC - installed 2013-03-05) [Lookup]

[loaded] com.ciscosystems.ciscoconnectupgrade.daemon.plist (Cisco Consumer Products LLC - installed 2013-08-21) [Lookup]

[not loaded] com.crashplan.engine.plist (? 0 ? - installed 2017-06-13) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]

[loaded] com.klieme.TMSHelper.plist (Stefan Klieme - installed 2014-12-03) [Lookup]

[loaded] com.littleknownsoftware.MPC.CopyMoveHelper.plist (Little Known Software, Inc. - installed 2017-04-14) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-03) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-10) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-11-05) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (? 689758eb 56e8a673 - installed 2015-07-01) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

[failed] com.parallels.TimeSync.plist (? b6a19c87 5834965a - installed 2012-04-05) [Lookup]

[loaded] com.prosofteng.DriveGenius.locum.plist (PROSOFT Engineering, Inc. - installed 2017-04-14) [Lookup]

[loaded] com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2015-12-04) [Lookup]

[running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2017-03-21) [Lookup]

[loaded] com.sonos.smbbump.plist (? 25deed1f 78e4594d - installed 2011-12-29) [Lookup]

[loaded] net.whatroute.helper.plist (Bryan Christianson - installed 2014-10-18) [Lookup]

[loaded] net.whatroute.whatroute2helper.plist (Bryan Christianson - installed 2017-10-12) [Lookup]


User Launch Agents:β“˜

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-08-30) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-11-09) [Lookup]

[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-11-09) [Lookup]

[running] com.hp.printerAgent.plist (? 24668d12 bf426854 - installed 2012-09-04) [Lookup]

[running] com.imobie.silentcleanserver.plist (iMobie Inc. - installed 2017-04-25) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-10-13) [Lookup]

[loaded] com.skype.skype.shareagent.plist (? 9e64636f 0 - installed 2017-11-06) [Lookup] - /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent: Executable not found!

[loaded] join.me.launcher.update.peruser.plist (Shell Script 11f854a2 - installed 2015-07-13) [Lookup]


User Login Items:β“˜

Alfred 3 Application

(/Applications/Alfred 3.app)

Dropbox Application

(/Applications/Dropbox.app)

MailButler Application

(/Applications/MailButler.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-11-03)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Knox Application

(/Applications/Knox.app)

HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-11-03)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

Fantastical Launcher SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-03)

(/Applications/Fantastical 2.app/Contents/Library/LoginItems/Fantastical Launcher.app)

1Password Helper URL SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-04)

(/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebit s.onepassword-osx-helper.app)


Internet Plug-ins:β“˜

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-31) [Lookup]

Flash Player: 27.0.0.183 (installed 2017-11-03) [Lookup]

AdobePDFViewer: 17.012.20098 (installed 2017-08-31) [Lookup]

WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

iPhotoPhotocast: 7.0 (installed 2013-04-18)

PepperFlashPlayer: 27.0.0.183 (installed 2017-10-26) [Lookup]

DirectorShockwave: 11.6.4r634 (installed 2012-08-22) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-05)

FlashPlayer-10.6: 27.0.0.183 (installed 2017-11-03) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-11-06) [Lookup]

GarminGpsControl: 4.0.4.0 Release (installed 2012-11-02) [Lookup]

Silverlight: 5.1.40416.0 (installed 2015-07-08) [Lookup]

SurveillanceClient: 3.9.13 (installed 2016-06-23) [Lookup]

CMS Plugin_x86_64: 0.0.0.1.023 (installed 2017-10-03) [Lookup]

MeetingJoinPlugin: 1.0 (installed 2017-05-12) [Lookup]

Flip4Mac WMV Plugin: 3.3.7.3
(installed 2017-10-02) [Lookup]

SharePointBrowserPlugin: 14.7.7 (installed 2017-11-05) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-14) [Lookup]

SlingPlayer: Unknown (installed 2015-04-18) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-03) Check version


User internet Plug-ins:β“˜

WebEx64: 1.1.0 (installed 2016-04-18) [Lookup]

SSClipboardHelper: 1.1 (installed 2012-08-01) [Lookup]

ZoomUsPlugIn: 4.0.36452.0616 (installed 2017-07-06) [Lookup]

RealPlayer Plugin: Unknown (installed 2015-08-08) [Lookup]


Safari Extensions:β“˜

[not loaded] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-09-15)

[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-11-07)

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2017-11-05)


3rd Party Preference Panes:β“˜

Flash Player (installed 2017-10-20) [Lookup]

Flip4Mac WMV (installed 2017-10-02) [Lookup]

Java (installed 2017-11-03) [Lookup]


Time Machine:β“˜

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 1.75 TB Disk used: 749.88 GB

Destinations:

Time Machine [Local]

Total size: 1.50 TB

Total number of backups: 27

Oldest backup: 10/11/17, 10:58 PM

Last backup: 11/9/17, 2:41 PM

Size of backup disk: Too small

Backup size 1.50 TB < (Disk used 749.88 GB X 3)


Top Processes by CPU:β“˜

97%
CrashPlanService

53%
helpd

13%
WindowServer

11%
kernel_task

5%
plugin-container


Top Processes by Memory:β“˜

1.64 GB
kernel_task

823 MB firefox

579 MB Google Chrome Helper

425 MB plugin-container

422 MB Google Chrome


Top Processes by Network Use:β“˜

Input Output Process name

5 MB 168 KB mDNSResponder

3 MB 10 KB Sonos

2 MB 874 KB Dropbox

1 MB 767 KB Mail

838 KB 4 KB helpd


Top Processes by Energy Use:β“˜

39.12 ScreenConnect

9.22 WindowServer

7.12 CrashPlanService

4.40 plugin-container


Virtual Memory Information:β“˜

2.48 GB
Available RAM

31 MB Free RAM

13.52 GB
Used RAM

2.45 GB
Cached files

735 MB Swap Used


Software installs (last 30 days):β“˜

Newton: 9.8.79 (installed 2017-10-16)

Airmail: 3.5.2 (installed 2017-10-16)

1Password: 6.8.3 (installed 2017-10-16)

Adobe Flash Player:
(installed 2017-10-16)

Adobe Pepper Flash Player:
(installed 2017-10-16)

SonicWall Mobile Connect: 5.0.0 (installed 2017-10-18)

QuickShade: 1.2.1 (installed 2017-10-20)

Adobe Flash Player:
(installed 2017-10-25)

Adobe Pepper Flash Player:
(installed 2017-10-26)

EPSON Software Updater:
(installed 2017-10-28)

Fantastical: 2.4.4 (installed 2017-10-28)

Music Streaming: 1.3 (installed 2017-10-28)

GraphicConverter 10: 10.5.1 (installed 2017-10-28)

Java 8 Update 151:
(installed 2017-11-02)

GraphicConverter 10: 10.5.2 (installed 2017-11-04)

Wallet: 3.5 (installed 2017-11-04)

1Password: 6.8.4 (installed 2017-11-04)

Letter Opener for macOS Mail:
(installed 2017-11-05)

Microsoft AutoUpdate:
(installed 2017-11-05)

Microsoft Outlook for Mac:
(installed 2017-11-05)

Microsoft PowerPoint for Mac:
(installed 2017-11-05)

Microsoft Excel for Mac:
(installed 2017-11-05)

Office 2011 14.7.7 Update:
(installed 2017-11-05)

Skype for Business:
(installed 2017-11-05)

Microsoft Word for Mac:
(installed 2017-11-05)

Electric Sheep 3.0.1:
(installed 2017-11-06)

Airmail: 3.5.3 (installed 2017-11-07)

SonicWall Mobile Connect: 5.0.0 (installed 2017-11-08)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):β“˜

2017-11-09 15:56:05 AdobeGCClient.app Crash [Open]

Cause: LaunchServices: registering extension point com.apple.textinputmethod-services at URL file:///System/Library/Frameworks/InputMethodKit.framework/

2017-11-09 15:00:40 Dropbox.app High CPU use [Open] [Details]

2017-11-09 14:47:23 coreaudiod Crash [Open]

2017-11-08 23:50:44 CrashPlan.app High CPU use [Open] [Details]

2017-11-07 23:02:56 mdworker High CPU use [Open] [Details]

2017-11-07 22:37:11 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.driver.LogJoystick 2.0

zoom.us.ZoomAudioDevice 1.2

com.logitech.driver.LogiGamingMouseFilter 1

com.logitech.driver.LogiWheelDriver 1

com.OWC.ThunderboltDockChargingSupport 1

2017-11-07 00:55:11 Google Chrome.app High CPU use [Open] [Details]



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