High Sierra random display sleep

Question

I recently upgraded my Macbook Pro w/ Touchbar to High Sierra, and I&#x27;m running the most recent supplemental update.  Ever since, the display randomly goes to sleep, but I&#x27;ve not changed any Energy Saver or Screen Saver settings.  Prior to the upgrade, and currently, I had a Hot Corner setup to instantly put the display to sleep.  In addition, I have the Security setting selected to require a password immediately after sleep or screensaver.  Also, the screen saver is set to come on after 30 minutes, and the display is set to turn off after 10 minutes.I also have the MBP connected to an external HP display, via a USB-C to VGA adapter.  In addition, I&#x27;ve started having windows resized after waking from sleep.  None of these symptoms occurred prior to the upgrade to 10.13.

dennishylau · Answer

They are also asking for a sysdiagnose. Instructions: https://download.developer.apple.com/OS_X/OS_X_Logs/sysdiagnose_Logging_Instruct ions.pdfIn short:Command + Option + Shift+ Control + Period (.)Wait for it to complete, a finder window will pop up automaticallyShare the /private/var/tmp/sysdiagnose_&lt;timestamp&gt;.tar.gz

staticchmbr · Answer

I have this same issue... in fact, a lot of random issues after updating to High Sierra ( screen blanking out, trouble waking up from sleep, constant connection loss with printers and/or people on my network, losing connection with magic mice, etc.. ). One fix at a time I guess. As per others in this thread.. screen will go black/sometimes screen saver will come on WHILE I&#x27;m using the keyboard or sometimes 5-15 seconds after I am done. Sometimes it will come back on by itself, and sometimes I have to press the keyboard/mouse to make it wake up. I may even have to do a hard reboot on occasion. It all seems to be random when it happens, and the issue may not surface every day.I have an older Mac Pro (non-laptop of course), so obviously my errors have nothing to do with TouchID or a lid sensor like others have stated.

steelhorse83 · Answer

Here you go.  Thanks for your help!EtreCheck version: 3.4.6 (460)Report generated 2017-10-13 08:19:32Download EtreCheck from https://etrecheck.comRuntime: 2:30Performance: ExcellentClick the [Lookup] links for more information from Apple Support Communities.Click the [Details] links for more information about that line.Problem: Other problemDescription:Display randomly sleeps.Windows on external display randomly resize after unlocking from random sleep.Hardware Information: ⓘ    MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)    [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro13,2    1 2.9 GHz Intel Core i5 (i5-6267U) CPU: 2-core    8 GB RAM Not upgradeable        BANK 0/DIMM0            4 GB LPDDR3 2133 MHz ok        BANK 1/DIMM0            4 GB LPDDR3 2133 MHz ok    Handoff/Airdrop2: supported    Wireless:en0: 802.11 a/b/g/n/ac    Battery: Health &#x3D; Normal - Cycle count &#x3D; 5Video Information: ⓘ    Intel Iris Graphics 550 - VRAM: 1536 MB        Color LCD 2880 x 1800        HP 2310 1920 x 1080 @ 60 HzDisk Information: ⓘ    APPLE SSD AP0256J disk0: (251 GB) (Solid State - TRIM: Yes)        (disk0s1) &lt;not mounted&gt;[EFI]: 315 MB        (disk0s2) &lt;not mounted&gt;[APFS Container]: 250.69 GBUSB Information: ⓘ     USB30Bus        Apple Inc. USB2.0 Hub            Apple Inc. USB-C VGA Multiport Adapter        Apple Inc. iBridge     USB31Bus     USB31Bus        Apple Inc. USB3.0 Hub            Seagate FreeAgent GoFlex                FreeAgent GoFlex disk2: (500.11 GB)                    EFI (disk2s1 - MS-DOS FAT32) &lt;not mounted&gt;[EFI]: 210 MB                    Backup (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/Backup : 499.76 GB (273.26 GB free)Thunderbolt Information: ⓘ    Apple Inc. thunderbolt_bus_1    Apple Inc. thunderbolt_bus_0Virtual disks: ⓘ    Macintosh HD (disk1s1 - APFS) /[Startup]: 250.69 GB (188.60 GB free)        Encrypted: Yes (Unlocked)        Physical disk: disk0s2 250.69 GB (188.60 GB free)    (disk1s2) &lt;not mounted&gt;[Preboot]: 250.69 GB        Physical disk: disk0s2 250.69 GB    (disk1s3) &lt;not mounted&gt;[Recovery]: 250.69 GB        Physical disk: disk0s2 250.69 GB    (disk1s4) /private/var/vm[VM]: 250.69 GB        Physical disk: disk0s2 250.69 GBSystem Software: ⓘ    macOS High Sierra10.13 (17A405) - Time since boot: about one dayGatekeeper: ⓘ    Mac App Store and identified developersKernel Extensions: ⓘ        /Applications/zoom.us.app    [not loaded]    zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]        /System/Library/Extensions    [loaded]    com.symantec.internetSecurity.kext (14.0 - SDK 10.8) [Lookup]    [loaded]    com.symantec.ips.kext (14.0 - SDK 10.8) [Lookup]    [loaded]    com.symantec.nfm.kext (14.0 - SDK 10.8) [Lookup]System Launch Agents: ⓘ    [not loaded]    8 Apple tasks    [loaded]    178 Apple tasks    [running]    102 Apple tasksSystem Launch Daemons: ⓘ    [not loaded]    37 Apple tasks    [loaded]    169 Apple tasks    [running]    122 Apple tasksLaunch Agents: ⓘ    [loaded]    com.cisco.anyconnect.gui.plist (? 40bd3462 0 - installed 2017-07-31) [Lookup]    [running]    com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2017-10-07) [Lookup]    [loaded]    com.oracle.java.Java-Updater.plist (? 755ca520 72ac4dde - installed 2017-09-14) [Lookup]    [failed]    com.symantec.errorreporter-periodicagent.NFM.plist (Symantec - installed 2017-10-06) [Lookup]    [running]    com.symantec.uiagent.application.NFM.plist (Symantec - installed 2017-10-06) [Lookup]Launch Daemons: ⓘ    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 ebe01993 - installed 2017-09-25) [Lookup]    [not loaded]    com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-10-06)    [loaded]    com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-03)    [running]    com.cisco.anyconnect.ciscod.plist (? d78c2ec9 4bcfc66d - installed 2017-05-17) [Lookup]    [running]    com.cisco.anyconnect.vpnagentd.plist (? f363637f eadc1166 - installed 2017-05-17) [Lookup]    [not loaded]    com.crashplan.engine.plist (? 0 ? - installed 2017-03-22) [Lookup]    [loaded]    com.ibm.JAMFIntegrationHelper.plist (? 705d78b1 13140f55 - installed 2016-11-14) [Lookup]    [loaded]    com.jamfsoftware.ibm.netservice.plist (Shell Script 16491bd8 - installed 2017-10-03)    [running]    com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2017-10-07) [Lookup]    [not loaded]    com.jamfsoftware.startupItem.plist (Shell Script 44b5eabd - installed 2017-10-07) [Lookup]    [loaded]    com.jamfsoftware.task.1.plist (JAMF Software - installed 2017-10-07) [Lookup]    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-10-10) [Lookup]    [loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-03-09) [Lookup]    [loaded]    com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]    [loaded]    com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2017-05-24) [Lookup]    [loaded]    com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2017-05-24) [Lookup]    [failed]    com.symantec.errorreporter-periodic.NFM.plist (Symantec - installed 2017-10-06) [Lookup]    [failed]    com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2017-05-24) [Lookup]    [failed]    com.symantec.sep.Migration.NFM.plist (Symantec - installed 2017-05-24) [Lookup]    [running]    com.symantec.sharedsettings.NFM.plist (Symantec - installed 2017-05-24) [Lookup]    [running]    com.symantec.symdaemon.NFM.plist (Symantec - installed 2017-05-24) [Lookup]User Launch Agents: ⓘ    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]    [loaded]    com.ibm.ibm-registration.plist (Shell Script 113cdb70 - installed 2017-03-22) [Lookup]User Login Items: ⓘ    CrashPlan menu bar    Application        (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)    iTunesHelper    Application (Apple, Inc. - installed 2017-09-29)        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)    Box Sync    Application        (/Applications/Box Sync.app)    BluePagesLoginLauncher    SMLoginItem - Hidden (International Business Machines - installed 2017-09-14)        (/Applications/BluePages.app/Contents/Library/LoginItems/BluePagesLoginLauncher. app)Internet Plug-ins: ⓘ    FlashPlayer-10.6: 27.0.0.159 (installed 2017-10-10) [Lookup]    QuickTime Plugin: 7.7.3 (installed 2017-10-03)    Flash Player: 27.0.0.159 (installed 2017-10-10) [Lookup]    JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-09-14) Check versionUser internet Plug-ins: ⓘ    ZoomUsPlugIn: 4.0.38982.0714 (installed 2017-08-14) [Lookup]    WebEx64: 1.1.0 (installed 2017-02-10) [Lookup]3rd Party Preference Panes: ⓘ    Flash Player (installed 2017-09-25) [Lookup]    IBM Registration (installed 2017-03-22) [Lookup]    Java (installed 2017-09-14) [Lookup]Time Machine: ⓘ    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 250.69 GB Disk used: 62.08 GB    Destinations:        Backup [Local]        Total size: 499.76 GB        Total number of backups: 64        Oldest backup: 5/29/17, 9:29 AM        Last backup: 10/13/17, 7:16 AM        Size of backup disk: Adequate            Backup size 499.76 GB &gt; (Disk used 62.08 GB X 3)Top Processes by CPU: ⓘ        20% WindowServer        10% firefox         5% kernel_task         5% Google Chrome         4% Google Chrome HelperTop Processes by Memory: ⓘ    937 MB    kernel_task    801 MB    firefox    354 MB    Google Chrome Helper    293 MB    Google Chrome    252 MB    Google Chrome HelperTop Processes by Network Use: ⓘ    Input     Output    Process name    234 KB    22 MB     CrashPlanService    6 MB      478 KB    kernel_task    3 MB      2 MB      vpnagentd    3 MB      122 KB    mDNSResponder    476 KB    164 KB    biometrickitdTop Processes by Energy Use: ⓘ     20.32 WindowServer     11.98 firefox      2.82 Box Sync Monitor      2.52 Box SyncVirtual Memory Information: ⓘ    1.26 GB Available RAM    60 MB     Free RAM    6.74 GB Used RAM    1.20 GB Cached files    1.26 GB Swap UsedSoftware installs (last 30 days): ⓘ    Java 8 Update 144:(installed 2017-09-14)    IBM_BluePages_1.1.8:(installed 2017-09-14)    NCutil:(installed 2017-09-14)    Microsoft AutoUpdate:(installed 2017-09-14)    Microsoft Excel for Mac:(installed 2017-09-14)    Microsoft Word for Mac:(installed 2017-09-14)    Microsoft PowerPoint for Mac:(installed 2017-09-14)    NCutil:(installed 2017-09-21)    NCutil:(installed 2017-09-28)    NCutil:(installed 2017-10-06)    Norton for Mac:(installed 2017-10-06)    Symantec Endpoint Protection SKU:(installed 2017-10-06)    SEPRemote_unmanaged-14.0.2415.0200:(installed 2017-10-06)    NCutil:(installed 2017-10-06)    Adobe Flash Player:(installed 2017-10-10)    Microsoft AutoUpdate:(installed 2017-10-10)    Microsoft Excel for Mac:(installed 2017-10-11)    Microsoft Word for Mac:(installed 2017-10-11)    Microsoft PowerPoint for Mac:(installed 2017-10-11)    Install information may not be complete.Diagnostics Events (last 3 days for minor events): ⓘ    2017-10-12 14:04:11    passd Crash [Open]        Cause:        *** Terminating app due to uncaught exception &#x27;NSObjectNotAvailableException&#x27;, reason: &#x27;Primary [NFSecureElement serialNumber] not available.&#x27;        terminating with uncaught exception of type NSException        abort() called

Crozlo · Answer

I&#x27;ve suddenly begun having this symptom too since upgrading.  Random external display blacking, seems like sleep but often restores itself without any keyboard/mouse input.MacBook Pro 15" 2016 fully loadedmacOS 10.13.1OWC Thunderbolt 3 DockAcer 34" XR342CKHere&#x27;s my etrecheck dump:EtreCheck version: 3.4.6 (460)Report generated 2017-11-10 00:01:25Download EtreCheck from https://etrecheck.comRuntime: 2:20Performance: ExcellentClick the [Lookup] links for more information from Apple Support Communities.Click the [Details] links for more information about that line.Click the [Clean up] link to delete unused files.Problem: Other problemDescription:Random external display “blacking” under macOS 10.13.1Hardware Information:ⓘ    MacBook Pro (15-inch, 2016)    [Technical Specifications] - [User Guide] - [Warranty &amp; Service]    MacBook Pro - model: MacBookPro13,3    1 2.9 GHz Intel Core i7 (i7-6920HQ) CPU: 4-core    16 GB RAM Not upgradeable        BANK 0/DIMM0            8 GB LPDDR3 2133 MHz ok        BANK 1/DIMM0            8 GB LPDDR3 2133 MHz ok    Handoff/Airdrop2: supported    Wireless:en0: Unknown    Battery: Health &#x3D; Normal - Cycle count &#x3D; 58    iCloud Quota: 36.20 GB availableVideo Information:ⓘ    Intel HD Graphics 530 - VRAM: 1536 MB    AMD Radeon Pro 460 - VRAM: 4 GB        Acer XR342CK 3440 x 1440 @ 74 HzDisk Information:ⓘ    APPLE SSD SM2048L disk0: (2 TB) (Solid State - TRIM: Yes)        (disk0s1) &lt;not mounted&gt;[EFI]: 315 MB        (disk0s2) &lt;not mounted&gt;[APFS Container]: 1.75 TB        BOOTCAMP (disk0s3 - NTFS) /Volumes/BOOTCAMP : 253.87 GB (67.28 GB free)        (disk0s4) &lt;not mounted&gt; : 906 MBUSB Information:ⓘ     USB30Bus        Apple Inc. iBridge     USB30Bus        VIA Labs, Inc.          USB3.0 Hub                      Other World Computing OWC Thunderbolt 3 Audio Device        VIA Labs, Inc.          USB2.0 Hub                           HD Pro Webcam C920     USB30Bus        Apple Inc. Magic Keyboard with Numeric Keypad     USB31Bus     USB31BusThunderbolt Information:ⓘ    Apple Inc. thunderbolt_bus_1    Apple Inc. thunderbolt_bus_0        OWC Thunderbolt 3 DockVirtual disks:ⓘ    Macintosh HD (disk1s1 - APFS) /[Startup]: 1.75 TB (995.49 GB free)        Encrypted: Yes (Unlocked)        Physical disk: disk0s2 1.75 TB (995.49 GB free)    (disk1s2) &lt;not mounted&gt;[Preboot]: 1.75 TB        Physical disk: disk0s2 1.75 TB    (disk1s3) &lt;not mounted&gt;[Recovery]: 1.75 TB        Physical disk: disk0s2 1.75 TB    (disk1s4) /private/var/vm[VM]: 1.75 TB        Physical disk: disk0s2 1.75 TBSystem Software:ⓘ    macOS High Sierra10.13.1 (17B48) - Time since boot: about 8 hoursGatekeeper:ⓘ    Mac App Store and identified developersClean up:ⓘ    ~/Library/LaunchAgents/com.skype.skype.shareagent.plist        /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareage nt.bundle/Contents/MacOS/com.skype.skype.shareagent        Executable not found!    One orphan file found. [Clean up]Kernel Extensions:ⓘ        /Applications/Headset Updater.app    [not loaded]    com.plantronics.driver.PlantronicsDriverShield (4.3 - SDK 10.8) [Lookup]        /Applications/Parallels Desktop.app    [not loaded]    com.parallels.kext.hypervisor (13.1.1 43120 - SDK 10.9) [Lookup]    [not loaded]    com.parallels.kext.netbridge (13.1.1 43120 - SDK 10.9) [Lookup]    [not loaded]    com.parallels.kext.usbconnect (13.1.1 43120 - SDK 10.9) [Lookup]    [not loaded]    com.parallels.kext.vnic (13.1.1 43120 - SDK 10.9) [Lookup]        /Applications/Transmit.app    [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Lookup]        /Applications/zoom.us.app    [loaded]    zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]        /Library/Application Support/Roxio    [not loaded]    com.roxio.TDIXController (1.6) [Lookup]        /Library/Extensions    [loaded]    com.OWC.ThunderboltDockChargingSupport (1.0.1 - SDK 10.11) [Lookup]    [loaded]    com.driver.LogJoystick (2.0 - SDK 10.10) [Lookup]    [loaded]    com.logitech.driver.LogiGamingMouseFilter (1.0 - SDK 10.10) [Lookup]    [loaded]    com.logitech.driver.LogiWheelDriver (1.0 - SDK 10.10) [Lookup]        /System/Library/Extensions    [not loaded]    com.logitech.LogiWheelForceFeedback (1.0 - SDK 10.10) [Lookup]        ~/Dropbox/SBIT/Disk Images for Mike/DiskWarrior.app    [not loaded]    com.alsoft.Preview (5.0 - SDK 10.5) [Lookup]Startup Items:ⓘ    PACESupport: Path: /Library/StartupItems/PACESupport    Executor: Path: /Library/StartupItems/Executor    Startup items no longer function in OS X Yosemite or laterSystem Launch Agents:ⓘ    [not loaded]    7 Apple tasks    [loaded]    166 Apple tasks    [running]    115 Apple tasksSystem Launch Daemons:ⓘ    [not loaded]    35 Apple tasks    [loaded]    176 Apple tasks    [running]    118 Apple tasksLaunch Agents:ⓘ    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-28) [Lookup]    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]    [loaded]    com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-11-06) [Lookup]    [loaded]    com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-10-28) [Lookup]    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]    [loaded]    com.oracle.java.Java-Updater.plist (? a1609297 72ac4dde - installed 2017-11-03) [Lookup]    [loaded]    com.parallels.DynresHelper.plist (? ef001203 9b9b01a3 - installed 2012-04-05) [Lookup]    [running]    jp.co.canon.CUPSCMFP.BG.plist (? afd7821b 129e724b - installed 2012-09-04) [Lookup]    [running]    jp.co.canon.UFR2.BG.plist (? 827e1214 f9456ca - installed 2012-09-04) [Lookup]    [not loaded]    net.culater.SIMBL.Agent.plist (? 850e6250 5e1e9602 - installed 2011-10-14) [Lookup]Launch Daemons:ⓘ    [loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]    [loaded]    com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-11-06) [Lookup]    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 275a427a - installed 2017-10-20) [Lookup]    [not loaded]    com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-04)    [loaded]    com.apple.installer.osmessagetracing.plist (Apple, Inc. - installed 2017-10-25)    [loaded]    com.barebones.authd.plist (? c13813d8 3bef7a7a - installed 2015-01-15) [Lookup]    [loaded]    com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2017-11-04) [Lookup]    [loaded]    com.ciscosystems.ciscoconnect.daemon.plist (Cisco Consumer Products LLC - installed 2013-03-05) [Lookup]    [loaded]    com.ciscosystems.ciscoconnectupgrade.daemon.plist (Cisco Consumer Products LLC - installed 2013-08-21) [Lookup]    [not loaded]    com.crashplan.engine.plist (? 0 ? - installed 2017-06-13) [Lookup]    [loaded]    com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-12) [Lookup]    [loaded]    com.klieme.TMSHelper.plist (Stefan Klieme - installed 2014-12-03) [Lookup]    [loaded]    com.littleknownsoftware.MPC.CopyMoveHelper.plist (Little Known Software, Inc. - installed 2017-04-14) [Lookup]    [loaded]    com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-03) [Lookup]    [loaded]    com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-10) [Lookup]    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-11-05) [Lookup]    [loaded]    com.microsoft.office.licensingV2.helper.plist (? 689758eb 56e8a673 - installed 2015-07-01) [Lookup]    [loaded]    com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]    [failed]    com.parallels.TimeSync.plist (? b6a19c87 5834965a - installed 2012-04-05) [Lookup]    [loaded]    com.prosofteng.DriveGenius.locum.plist (PROSOFT Engineering, Inc. - installed 2017-04-14) [Lookup]    [loaded]    com.rogueamoeba.instanton-agent.plist (Rogue Amoeba Software, LLC - installed 2015-12-04) [Lookup]    [running]    com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2017-03-21) [Lookup]    [loaded]    com.sonos.smbbump.plist (? 25deed1f 78e4594d - installed 2011-12-29) [Lookup]    [loaded]    net.whatroute.helper.plist (Bryan Christianson - installed 2014-10-18) [Lookup]    [loaded]    net.whatroute.whatroute2helper.plist (Bryan Christianson - installed 2017-10-12) [Lookup]User Launch Agents:ⓘ    [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-08-30) [Lookup]    [loaded]    com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-11-09) [Lookup]    [running]    com.hp.devicemonitor.plist (HP Inc. - installed 2017-11-09) [Lookup]    [running]    com.hp.printerAgent.plist (? 24668d12 bf426854 - installed 2012-09-04) [Lookup]    [running]    com.imobie.silentcleanserver.plist (iMobie Inc. - installed 2017-04-25) [Lookup]    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-10-13) [Lookup]    [loaded]    com.skype.skype.shareagent.plist (? 9e64636f 0 - installed 2017-11-06) [Lookup] - /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent: Executable not found!    [loaded]    join.me.launcher.update.peruser.plist (Shell Script 11f854a2 - installed 2015-07-13) [Lookup]User Login Items:ⓘ    Alfred 3    Application        (/Applications/Alfred 3.app)    Dropbox    Application        (/Applications/Dropbox.app)    MailButler    Application        (/Applications/MailButler.app)    CleanMyMac 3 Menu    Application (MacPaw Inc. - installed 2017-11-03)        (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)    Knox    Application        (/Applications/Knox.app)    HP Device Monitor    SMLoginItem - Hidden (HP Inc. - installed 2017-11-03)        (/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpe rs/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)    Fantastical Launcher    SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-03)        (/Applications/Fantastical 2.app/Contents/Library/LoginItems/Fantastical Launcher.app)    1Password Helper URL    SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-04)        (/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebit s.onepassword-osx-helper.app)Internet Plug-ins:ⓘ    AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-31) [Lookup]    Flash Player: 27.0.0.183 (installed 2017-11-03) [Lookup]    AdobePDFViewer: 17.012.20098 (installed 2017-08-31) [Lookup]    WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09) [Lookup]    googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]    iPhotoPhotocast: 7.0 (installed 2013-04-18)    PepperFlashPlayer: 27.0.0.183 (installed 2017-10-26) [Lookup]    DirectorShockwave: 11.6.4r634 (installed 2012-08-22) [Lookup]    QuickTime Plugin: 7.7.3 (installed 2017-11-05)    FlashPlayer-10.6: 27.0.0.183 (installed 2017-11-03) [Lookup]    AdobeAAMDetect: 3.0.0.0 (installed 2017-11-06) [Lookup]    GarminGpsControl: 4.0.4.0 Release (installed 2012-11-02) [Lookup]    Silverlight: 5.1.40416.0 (installed 2015-07-08) [Lookup]    SurveillanceClient: 3.9.13 (installed 2016-06-23) [Lookup]    CMS Plugin_x86_64: 0.0.0.1.023 (installed 2017-10-03) [Lookup]    MeetingJoinPlugin: 1.0 (installed 2017-05-12) [Lookup]    Flip4Mac WMV Plugin: 3.3.7.3 (installed 2017-10-02) [Lookup]    SharePointBrowserPlugin: 14.7.7 (installed 2017-11-05) [Lookup]    o1dbrowserplugin: 5.41.3.0 (installed 2015-12-14) [Lookup]    SlingPlayer: Unknown (installed 2015-04-18) [Lookup]    JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-03) Check versionUser internet Plug-ins:ⓘ    WebEx64: 1.1.0 (installed 2016-04-18) [Lookup]    SSClipboardHelper: 1.1 (installed 2012-08-01) [Lookup]    ZoomUsPlugIn: 4.0.36452.0616 (installed 2017-07-06) [Lookup]    RealPlayer Plugin: Unknown (installed 2015-08-08) [Lookup]Safari Extensions:ⓘ    [not loaded]    TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-09-15)    [enabled]    1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-11-07)    [not loaded]    Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2017-11-05)3rd Party Preference Panes:ⓘ    Flash Player (installed 2017-10-20) [Lookup]    Flip4Mac WMV (installed 2017-10-02) [Lookup]    Java (installed 2017-11-03) [Lookup]Time Machine:ⓘ    Skip System Files: NO    Mobile backups: ON    Auto backup: YES    Volumes being backed up:        Macintosh HD: Disk size: 1.75 TB Disk used: 749.88 GB    Destinations:        Time Machine [Local]        Total size: 1.50 TB        Total number of backups: 27        Oldest backup: 10/11/17, 10:58 PM        Last backup: 11/9/17, 2:41 PM        Size of backup disk: Too small            Backup size 1.50 TB &lt; (Disk used 749.88 GB X 3)Top Processes by CPU:ⓘ        97% CrashPlanService        53% helpd        13% WindowServer        11% kernel_task         5% plugin-containerTop Processes by Memory:ⓘ    1.64 GB kernel_task    823 MB    firefox    579 MB    Google Chrome Helper    425 MB    plugin-container    422 MB    Google ChromeTop Processes by Network Use:ⓘ    Input     Output    Process name    5 MB      168 KB    mDNSResponder    3 MB      10 KB     Sonos    2 MB      874 KB    Dropbox    1 MB      767 KB    Mail    838 KB    4 KB      helpdTop Processes by Energy Use:ⓘ     39.12 ScreenConnect      9.22 WindowServer      7.12 CrashPlanService      4.40 plugin-containerVirtual Memory Information:ⓘ    2.48 GB Available RAM    31 MB     Free RAM    13.52 GBUsed RAM    2.45 GB Cached files    735 MB    Swap UsedSoftware installs (last 30 days):ⓘ    Newton: 9.8.79 (installed 2017-10-16)    Airmail: 3.5.2 (installed 2017-10-16)    1Password: 6.8.3 (installed 2017-10-16)    Adobe Flash Player:(installed 2017-10-16)    Adobe Pepper Flash Player:(installed 2017-10-16)    SonicWall Mobile Connect: 5.0.0 (installed 2017-10-18)    QuickShade: 1.2.1 (installed 2017-10-20)    Adobe Flash Player:(installed 2017-10-25)    Adobe Pepper Flash Player:(installed 2017-10-26)    EPSON Software Updater:(installed 2017-10-28)    Fantastical: 2.4.4 (installed 2017-10-28)    Music Streaming: 1.3 (installed 2017-10-28)    GraphicConverter 10: 10.5.1 (installed 2017-10-28)    Java 8 Update 151:(installed 2017-11-02)    GraphicConverter 10: 10.5.2 (installed 2017-11-04)    Wallet: 3.5 (installed 2017-11-04)    1Password: 6.8.4 (installed 2017-11-04)    Letter Opener for macOS Mail:(installed 2017-11-05)    Microsoft AutoUpdate:(installed 2017-11-05)    Microsoft Outlook for Mac:(installed 2017-11-05)    Microsoft PowerPoint for Mac:(installed 2017-11-05)    Microsoft Excel for Mac:(installed 2017-11-05)    Office 2011 14.7.7 Update:(installed 2017-11-05)    Skype for Business:(installed 2017-11-05)    Microsoft Word for Mac:(installed 2017-11-05)    Electric Sheep 3.0.1:(installed 2017-11-06)    Airmail: 3.5.3 (installed 2017-11-07)    SonicWall Mobile Connect: 5.0.0 (installed 2017-11-08)    Install information may not be complete.Diagnostics Events (last 3 days for minor events):ⓘ    2017-11-09 15:56:05    AdobeGCClient.app Crash [Open]        Cause:        LaunchServices: registering extension point com.apple.textinputmethod-services at URL file:///System/Library/Frameworks/InputMethodKit.framework/    2017-11-09 15:00:40    Dropbox.app High CPU use [Open] [Details]    2017-11-09 14:47:23    coreaudiod Crash [Open]    2017-11-08 23:50:44    CrashPlan.app High CPU use [Open] [Details]    2017-11-07 23:02:56    mdworker High CPU use [Open] [Details]    2017-11-07 22:37:11    Kernel Panic [Open] [Details]        3rd Party Kernel Extensions:                com.driver.LogJoystick 2.0                zoom.us.ZoomAudioDevice 1.2                com.logitech.driver.LogiGamingMouseFilter 1                com.logitech.driver.LogiWheelDriver 1                com.OWC.ThunderboltDockChargingSupport 1    2017-11-07 00:55:11    Google Chrome.app High CPU use [Open] [Details]

steelhorse83 · Answer

I booted into Safe Mode and ran for a maybe 10 minutes, but I couldn&#x27;t do too much, because it ran so poorly.  The problem didn&#x27;t present itself, though.  After rebooting, the problem has occurred multiple times.  Both randomly going to sleep, and having windows on the external monitor being resized after unlocking the screen.

Old Toad · Answer

That indicates that there are some 3rd party software that is causing the problem. Download and run Etrecheck.  Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac&#x27;s performance.

sz5i962k1310fdnc · Answer

I am not using an external monitor, but I am having the same issue otherwise. My display (and maybe the entire computer) goes to sleep somewhat randomly. I don&#x27;t believe that it has gone to sleep while I was typing or using the mouse, but I would say that it has gone to sleep 5-10 seconds after I stop interacting with the computer.

Old Toad · Answer

First uninstall the Symantec software according to the developer&#x27;s instructions.  It&#x27;s totally not needed, know too be poorly written for Mac and interferes with system and application performance. The same goes for any Norton software installed. Once you&#x27;re removed the Symantec and Norton software rerun Etrecheck to make sure all of their files have been removed. Then check to see if there is any change in behavior.

Mike Emery · Answer

I have the same problem with my MacBook Pro w/Touch Bar, connected to the LG 5K monitor. I only noticed the problem since the last update (macOS 10.13 (17A405)). The computer will go to sleep after 2 or 3 minutes, even though I am actively using it. Screen saver is turned off and delay for turning off the display is 15 mins. Safe reboot did not help.

mvoelkl · Answer

Same issue with my MacBook Pro 2016 15" with Touch Bar. Did not occur previously until update to High Sierra (10.13 (17A405)).Sometimes it goes to sleep a few seconds after the last keystroke or trackpad action, which makes it impossible to read a longer text without constantly moving the cursor. Couldn&#x27;t find anything in the system logs, reset SMC and NVRAM multiple times. I have two USB-C display adapters connected, one of them required the installation of a Ethernet driver (AX88179 chipset), but sleeps still happen after disconnecting them.

chicago29 · Answer

Has anybody taken this issue up directly with Apple via support or a genius bar appointment?  This is a critical issue and is making my laptop almost unusable.  It happens both on its own and when I have it plugged into an external monitor.  I thought perhaps it was the external monitor but that isn&#x27;t the case.  This also never happened prior to the High Sierra update.If anybody has any further information or evidence that this is actually being looked at by Apple, I would appreciate it.Thank You.

dragonballsy · Answer

Same issue here. Several times a day, display will turn off while I&#x27;m actively using the computer.2017 MBP 15". This did not happen before High Sierra. No Norton, No Symantic, No MS Office.I am usually connected to an external monitor. LG 5k at home, and some cheap $200 LG at work.

Eviip · Answer

When upgraded to High Sierra after a short while the touch bar on my Macbook Pro (2016) started to flicker when the display was in sleep mode or screensaver was active. This got worse after a few weeks the touchbar started to flicker more, even when the display was active and I was using the computer. So I decided to hand in my Mac on service and got the "top case" replaced on warranty. (bottom chassi, keyboard, touchbar and battery) After I got a new touchbar I have not run in to this issue anymore and I have been using my Mac daily now for 2 weeks.

maxx_mail · Answer

Also have this behavior, MacBook Pro 2016 with touch bar, for me it only happens when i unlock by pressing button with fingerprint, but if i first press some key or touchpad and then touch fingerprint it works good

David Hughes4 · Answer

Same issue. I agree with previous comment, this only seems to happen to me when unlocking with touch id. Unlocking using password seems fine.FYI - Running macOS High Sierra 10.13.1 on MacBook Pro 2017 with Touch Bar.