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Level 1

22 points

High Sierra random display sleep

I recently upgraded my Macbook Pro w/ Touchbar to High Sierra, and I'm running the most recent supplemental update. Ever since, the display randomly goes to sleep, but I've not changed any Energy Saver or Screen Saver settings. Prior to the upgrade, and currently, I had a Hot Corner setup to instantly put the display to sleep. In addition, I have the Security setting selected to require a password immediately after sleep or screensaver. Also, the screen saver is set to come on after 30 minutes, and the display is set to turn off after 10 minutes.

I also have the MBP connected to an external HP display, via a USB-C to VGA adapter. In addition, I've started having windows resized after waking from sleep. None of these symptoms occurred prior to the upgrade to 10.13.

Posted on Oct 12, 2017 10:08 AM

60 replies

Dec 4, 2017 5:32 AM in response to xergic

Thank you! Will send them this. Do you have a complete log during the time this happened? Please copy the whole thing and share it e.g. via pastebin.

sineld

Level 1

4 points

Dec 4, 2017 5:40 AM in response to dennishylau

I will get the complete log when it occurs again.

xergic

Level 1

4 points

Dec 4, 2017 5:40 AM in response to dennishylau

There's quite a lot going on in those 30 seconds... I hope this will be useful and helps to resolve this really annoying bug as soon as possible.

https://pastebin.com/f7VKNUvN

Dec 4, 2017 5:57 AM in response to xergic

Thanks mate, just sent them the log. Please also try to get a sysdiagnose, will also see if I can get one then send them right away.

Dec 6, 2017 4:58 AM in response to steelhorse83

Could this be caused by a Thunderbolt 2 to Thunderbolt 3 adapter?

sineld

Level 1

4 points

Dec 6, 2017 5:01 AM in response to aliozgurarslan

Sure not. There is no adapter connected to my Mac.

Dec 6, 2017 5:26 AM in response to dennishylau

Where do I send the logs? It's 235 MB compressed.

Dec 6, 2017 4:24 PM in response to steelhorse83

Same here! It started since I updated to High Sierra months ago, but previously I though I just pressed something accidentally, but know I know that it is a bug

Dec 11, 2017 12:52 AM in response to dizeee

So any updates yet on the issue?

Dec 11, 2017 6:55 AM in response to steelhorse83

You tried to upgrade to 10.13.2? Maybe a problem is solved?

Dec 11, 2017 6:59 AM in response to ashchukin

This update is not available in my app store yet.

Jan 30, 2018 1:08 AM in response to slchorne

This problem was solved in the release 10.13.3 🙂

P.S. At least in my case

calikw14

Level 1

4 points

Feb 8, 2018 11:07 AM in response to ashchukin

10.13.3 did not solve issue for me... only happens when it is connected to external monitors.

Feb 9, 2018 10:14 AM in response to calikw14

Same issue for me. 10.13.3 didn't fix it either. Happens when I unlock with Touch ID, even without anything connected and just running on battery or plugged in.

May 2, 2018 1:43 PM in response to steelhorse83

I'm having the same issue. I hope this isn't another ploy to upgrade. Following in-case this get's solved

High Sierra random display sleep