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Talyafaith Author

Level 1

48 points

Apple Maps not working

This past week I updated my iPhone 6 to the most recent iOS 11 update, and ever since then my Apple and google maps have not been working. I put in the address I want to go to and it seems to be working fine until I click “go” it tells me my first step (continue on so&so, make a right at so&so), but the marker doesn’t move. It just stays in the same place even when I myself am moving. I’ve already restarted my location settings and network settings and I’ve even messed with the location, WiFi, and airplane mode toggles. But nothing is happening. Help me please!!

[Re-Titled by Host]

Posted on Oct 14, 2017 10:14 AM

Best reply

brenden dv

Community Specialist

Posted on Oct 15, 2017 6:18 AM

Hello Talyafaith,

Thank you for using Apple Support Communities. It's my understanding the after updating your iPhone, Maps won't update your position as you start moving. You've done a great job trying to get this resolved! I'm happy to help.

First, remove and restore the Maps app using the steps in the following link:
Remove built-in Apple apps from the Home screen on your iOS 10 device or Apple Watch

If the issue persists, reinstall iOS with iTunes. This can resolve possible software issues. When reinstalling iOS, iTunes will completely remove your current software and install a fresh version. While iTunes will try to do this without removing data, it's a good idea to make sure you have a recent backup before trying this step.
How to back up your iPhone, iPad, and iPod touch

Use the steps in the link below to reinstall iOS with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch

Please let us know if the issue continues and include any other troubleshooting steps you may have tried.

Have a great day!

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73 replies

lalasaba

Level 1

4 points

Feb 22, 2018 12:43 PM in response to agnirath

The "Do Not Disturb" setting to manual (it's been that way), and have not been able to shake this bug...yet.

Mar 7, 2018 12:02 PM in response to Philly_Phan

Your replies are seriously unhelpful, get a hobby.

Mar 12, 2018 3:07 PM in response to Rlawing0417

Same problem here, tired of getting a run around telling me to get a new phone. Does Apple intentionally screw crap up with updates trying to get new sales? I’m done with iPotatos

Android here I come

Acovan

Level 1

4 points

Mar 26, 2018 6:31 PM in response to Talyafaith

Sounds exactly like what I've noticed recently and I'm still on is 10.? Since I won't burden my phone with os11

dr_aab

Level 1

8 points

Mar 26, 2018 7:20 PM in response to Talyafaith

Activate back up

Spelling

Grammar punctuation capitalization

Prediction

Punctuation

Other things please

Assist as s

Apr 5, 2018 6:07 AM in response to brenden dv

Tried all of those things. Still having the same issue. GPS functionality is one of the most important features I use on my phone.

jasonb b

Level 1

46 points

Apr 22, 2018 2:10 PM in response to Photoboi

I fixed the issue by holding down the maps icon hitting Ax and deleting it, and reinstalling it

Apr 29, 2018 5:44 AM in response to Talyafaith

It smells like anothe class action against Apple for manipulating their twchnology to push people to purchase new products.

No solution so far to Apple and google maps on iOS 11.

jasonb b

Level 1

46 points

Apr 29, 2018 12:01 PM in response to swftbrz

Delete maps, then re-install. Fixes it. Or why not use google maps?

Apr 29, 2018 3:55 PM in response to jasonb b

That is great question.

I would if google maps was working!

Both maps and google maps are playing out even after deleting and reinstalling.

It has all been covered before.

Thanks anyway.

May 10, 2018 7:22 PM in response to Talyafaith

My maps don’t work while in car sometimes for short time I have Verizon

May 10, 2018 7:26 PM in response to Photoboi

Yep same problem

Jun 5, 2018 12:29 PM in response to Talyafaith

I have the same problem with same phone and after same update. I've done everything Apple has recommended, and yet it still doesn't work. Please let me know if you are able to find a fix.

Thanks!

Apple Maps not working