Liquid Spill Dispute--Anyone Have Advice/Similar Experience?
I sent my 15" MacBook Pro into the Apple service center for repair because some of the keys had stopped working, it was making that infamous whining noise, as well as doing the equally infamous random shut off.
Apple is now claiming that the defects are the result of the insides being trashed by some kind of liquid spill, the warranty is void, and I owe them $1000 for a new LogicBoard. I can confidently say that I've never, ever spilled ANYTHING into that computer. Not beer, pop, juice, wine, or even water. Hair, dust, and crumbs I'll own up to. But an all-corroding spill the kind of which they're claiming has happened? Not a chance.
I've got no idea what to do. The representative I talked to today was NOT helpful--she just kept repeating the same thing over and over again. I'm not sure who I need to talk to or what I can do to get this thing repaired under Applecare.
Has anyone had a similar situation--or know of any possible vindication available to me?
macbook pro 15" Mac OS X (10.4.8)
Apple is now claiming that the defects are the result of the insides being trashed by some kind of liquid spill, the warranty is void, and I owe them $1000 for a new LogicBoard. I can confidently say that I've never, ever spilled ANYTHING into that computer. Not beer, pop, juice, wine, or even water. Hair, dust, and crumbs I'll own up to. But an all-corroding spill the kind of which they're claiming has happened? Not a chance.
I've got no idea what to do. The representative I talked to today was NOT helpful--she just kept repeating the same thing over and over again. I'm not sure who I need to talk to or what I can do to get this thing repaired under Applecare.
Has anyone had a similar situation--or know of any possible vindication available to me?
macbook pro 15" Mac OS X (10.4.8)
