Text messages disappear from lock screen

So after updating to iOS 11.0.3, I will hear a text message tone alert on my phone, I’ll go look at my phone (locked) and the text message isn’t there. I have to unlock my phone and go to text messages to see what the message was (super annoying). I thought that changing the notification setting from “temporary” to “persistent” would fix this, but unfortunately it didn’t. If they could fix this ASAP that would be awesome. :)

Posted on Oct 22, 2017 11:09 AM

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Posted on Oct 23, 2017 8:14 AM

Hi Rmunso12,

I understand that you hear an alert for incoming messages, but don't see a notification for them on your Lock Screen. I'm happy to provide some help for this issue.

Use the steps in the following article to ensure that notifications for Messages are allowed on the Lock Screen:

Use notifications on your iPhone, iPad, and iPod touch - Apple Support


Change alert styles and settings for notifications

Customize your notifications with different alert styles so you can quickly act on emails, calendar invites, messages, and more.

To add or change an alert style for a notification, go to Settings > Notifications and select an app. Here are some alert styles that you can choose:

  • Allow Notifications: Turn on to get notifications from the app you selected.
  • Sounds: Have an app play a sound to alert you when you receive a notification.
  • Show on Lock Screen: Turn on to see notifications from the app on your Lock screen.
  • Show in History: See previous notifications from the app you select.
  • Banners: Choose how you want notifications to appear when your device is unlocked. Tap Temporary to have alerts appear on the screen and then go away. Or tap Persistent to have alerts stay on the screen until you act on it.
  • Show Previews: Choose what you want to see when you get a notification, like a text message.



Thanks for using the Apple Support Communities. Cheers!
44 replies

Apr 22, 2018 12:57 PM in response to bri.brii

Yep it’s not just the message app. In fact for me there’s only a few apps that continue to have their previous messages shown in the “history” (swipe down screen) feature. Luckily for me emails continue to stay on the lockscreen without disappearing as they are the only thing more important than messages for me. This started with ios11 and hopefully it will finish with ios12.

Jul 7, 2018 1:17 AM in response to sanafromcali

Same problem here,


I had my phone replaced after a long battle with Apple today about this issue and was told there is nothing wrong with the phone.


I am also experiencing extreme battery drains from apps that aren’t even open and ‘Siri’ whom I do not use at all accounts for 41% of my daily battery usage with the calendar following at 23%.


It has to be firmware related and the more of us that raise the issue, the greater the priority will be to address the issue

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Text messages disappear from lock screen

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