Bluetooth not working High Sierra

Thanks for this update. I am on 10.13.3 and have no switched permanently to old mouse and wired up my keyboard after weeks of intteruptions.

It may be that the problem is temporarily gone. Let us know here if it returns.

I guess you can see how troublesome this is. My old mouse does not have the glide pad on the mouse of my new expensive iMac that I pad for.

You were right, I bought a trackpad and this has the same problem. furthermore the guys on the Genius Bar were so arrogant! They tested my mouse on their machine and said its fine. Replace under guarantee because the problem is intermittent and the iMac is only 6 months old - no chance. If you want a new mouse you have to buy one! Like a mug I thought I'd upgrade to a trackpad. Why they couldn't simply admit they had an intermittent bluetooth problem with high Sierra I'll never know. I upgraded from a Windows10 PC and now wonder if I've done the right thing

Calvin,

You have my sympathy.

You can actually ask the genius bar for a replacement machine that works. As it stands, they are selling a product not fit for purpose - in your rights to ask for refund or replacement. The arrogance is ill placed against this right.

But we like the Mac enough to work around the problem as I am now, with my bluetooth keyboard permanently plugged in and a non-bluetooth mouse also. I lose the glidepad functionality - so even with my workarounds I do not have a fully functional product.

How about we ask for a refund and for our Mac AND give them an invoice for the cost of installing all our data into a replacement machine?

Apple clearly have no concerns to match ours or the severity of this.

What baffles me is how few people seem to be affected. Or are there many affected who simply do not get to this discussion thread? Probably.

APPLE - Time to take this seriously and fix this.

Thanks.

There must come a time where they either fix the problem, or they get sued. This really is too big to brush to one side.

I've had 50 views of my (rather poor) video so far. I hope it will act as catalyst.

> Basically the guy is saying turn off handoff on your Mac

That would be a fantastic workaround - handoff doesn't work anyways :-) / :-(

I turned it off, but my mouse doesn't stop working for some seconds, and becomes responsive again on its own - it's the whole BT Module that is completely lost (I can't even switch it on and off anymore)

After the last update, it happened less often, but yesterday I had to reboot my iMac once again to reenable BT, so the long phase without issues was most likely coincidence.

Yes, having been . a few days not using I thought I would try the handoff idea only to discover that Bluetooth is simply not available. I cannot switch it off or on. It is dead in the water.

I repeat that this is BASIC machine functionality because Apple do not provide or sell non-bluetooth mice or trackpads.

It should be a matter of embarrassment that a multiple customers are suffering with this ongoing problem.

If nothing happens soon I will revisit my Apple store and see what they have to say.

Just installed High Sierra 10.13.4. After that all my bluetooth devices do not function any more. They are not findable in the system preferences either. I got a MacBook Pro (Retina, 15-inch, Mid 2015).

All suggestions in older posts and in other topics on the internet didn't do anything

Robert,

Thanks for posting.

And how do you feel about Apple now? Page 11 of this discussion and no-one from Apple contributes, as far as I am aware.

Will you go back to Sierra or did you upgrade for new functionality?

Neil

I have never had Handoff turned on, so that's plainly not a solution for me.

I'm setting up to revert to Sierra. I found out the hard way last time that, once you revert to Sierra, your High Sierra Time Machine backups are inaccessible. So I'm using Carbon Copy Cloner to clone my 1TB SSD instead.

But this need to work around a clearly inadequate product is bad.

This has been reported on this Apple web site for months. Maybe 6 months now.

I plan to revisit my Apple store and insist that they communicate with Apple on my behalf to kick start them into action.

Sure, I could try writing to Apple. I did so a few months ago. Wrote a letter that I mailed to Apple, 1 Infinity Drive, on another matter. It included my email address. Of course, no reply at all.

So these huge Corporations are becoming extremely disconnected from their customers, without whom, they do not function.

Handoff worked for me for a while. A day, maybe.

That this is so clearly a OS problem, yet the Apple store used that as reason to wash their hands of my problem also illustrates a possible growing contempt for customers.

The other matter I wrote to Apple about was Swift - the programming language used to develop Mac apps. They create new releases too often, deprecating syntax so that apps have to be recoded to operate. This even happened going from Swift 1.1 to 1.2 - this is extremely bad practice. They treat developers as guinea pigs for new releases. No wonder there are so few new Mac apps, because the documentation for Swift and Xcode that Apple supply is totally inadequate for learning how to code and use functionality. With regular language changes, nearly all web examples are made obsolete.

So you see, they have a deep quality issue.

Tony,

Thanks.

Clear and PERFECT proof that High Sierra is the culprit.

A simple matter you would presume, to identify what changed in the BT module in High Sierra. If Apple could be bothered.

Seems that they have a massive problem with recruiting programmers competent and trained enough to respect legacy code. I know a little about respect as I was a Mainframe systems programmer for IBM for a few years. Code was changed via a careful process. testing was undertaken that changes did not regress old code.

Each new OSx release buggers up something.

Take, for example, the desktops. Nice concept. But when I reboot, the app to desktop associations are gone. This largely undermines the value of desktops. So sloppy - something VERY BASIC that worked now does not.

Maybe we need enough Apple stores to be embarrassed by BT problems to get this escalated. Are they all running High Sierra I wonder? What do they do if they end up with failing BT when demonstrating?

Well, that's depressing. Can you share the details of your machine setup? FWIW, I only use BT for audio. My keyboard and mouse are both usb connected. I'm old and still believe in the value of wires.

Best,

Tony

Here you go:

Model Name: MacBook Pro

Model Identifier: MacBookPro8,2

Processor Name: Intel Core i7

Processor Speed: 2.4 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: MBP81.004F.B00

SMC Version (system): 1.69f3

Apple Bluetooth Software Version: 6.0.5f3

Hardware, Features, and Settings:

Name: Dejah Thoris

Address: 68-a8-6d-24-69-fb

Bluetooth Low Energy Supported: No

Handoff Supported: No

Instant Hot Spot Supported: No

Manufacturer: Broadcom

Transport: USB

Chipset: 2070B0

Firmware Version: v42 c847

Bluetooth Power: On

Discoverable: Off

Connectable: Yes

Auto Seek Pointing: On

Remote wake: On

Vendor ID: 0x05AC

Product ID: 0x821A

HCI Version: 2.1 (0x4)

HCI Revision: 0x34F

LMP Version: 2.1 (0x4)

LMP Subversion: 0x422A

Device Type (Major): Computer

Device Type (Complete): Mac Portable

Composite Class Of Device: 0x38010C

Device Class (Major): 0x01

Device Class (Minor): 0x03

Service Class: 0x1C0

Auto Seek Keyboard: On

Devices (Paired, Configured, etc.):

My Keyboard:

Address: 00-25-BC-FC-70-DB

Major Type: Peripheral

Minor Type: Keyboard

Services: Apple Wireless Keyboard

Paired: Yes

Configured: Yes

Connected: Yes

Manufacturer: Apple (0x3, 0x31C)

Battery Level: 17%

Firmware Version: 0x0050

Vendor ID: 0x05AC

Product ID: 0x0239

Class of Device: 0x05 0x10 0x2540

AFH: On

AFH Map: FF0080FFFFFFFFFF7F

RSSI: -56

Role: Master

Connection Mode: Sniff Mode

Interval: 11.25 ms

Host Connectable: Yes

EDR Supported: No

eSCO Supported: No

SSP Supported: No

Myf Trackpad:

Address: F4-1B-A1-2F-DE-3B

Major Type: Peripheral

Minor Type: Trackpad

Services: Apple Wireless Trackpad

Paired: Yes

Configured: Yes

Connected: Yes

Manufacturer: Apple (0x3, 0x31C)

Battery Level: 37%

Firmware Version: 0x0160

Vendor ID: 0x05AC

Product ID: 0x030E

Class of Device: 0x05 0x25 0x2594

AFH: On

AFH Map: FF0080FFFFFFFFFF7F

RSSI: -53

Role: Master

Connection Mode: Sniff Mode

Interval: 11.25 ms

Host Connectable: Yes

EDR Supported: No

eSCO Supported: No

SSP Supported: No

Services:

Bluetooth File Transfer:

Folder other devices can browse: ~/Public

When receiving items: Prompt for each file

State: Disabled

Bluetooth File Exchange:

Folder for accepted items: ~/Downloads

When other items are accepted: Save to location

When receiving items: Accept all without warning

State: Disabled

Bluetooth Internet Sharing:

State: Disabled

Incoming Serial Ports:

Bluetooth-Incoming-Port:

RFCOMM Channel: 3

Requires Authentication: No

USB 2.0 Bus:

Host Controller Driver: AppleUSBEHCIPCI

PCI Device ID: 0x1c2d

PCI Revision ID: 0x0005

PCI Vendor ID: 0x8086

FaceTime HD Camera (Built-in):

Product ID: 0x8509

Vendor ID: 0x05ac (Apple Inc.)

Version: 5.16

Serial Number: DJHB9F0ED5DH7HL0

Speed: Up to 480 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0xfa200000 / 2

Current Available (mA): 500

Current Required (mA): 500

Extra Operating Current (mA): 0

Built-In: Yes

Hub:

Product ID: 0x2513

Vendor ID: 0x0424 (SMSC)

Version: b.b3

Speed: Up to 480 Mb/sec

Location ID: 0xfa100000 / 1

Current Available (mA): 500

Current Required (mA): 2

Extra Operating Current (mA): 0

Built-In: Yes

AudioQuest DragonFly Red v1.0:

Product ID: 0x0082

Vendor ID: 0x21b4

Version: 1.07

Serial Number: AQDFRD0100119787

Speed: Up to 12 Mb/sec

Manufacturer: AudioQuest

Location ID: 0xfa130000 / 3

Current Available (mA): 500

Current Required (mA): 40

Extra Operating Current (mA): 0

Apple Internal Keyboard / Trackpad:

Product ID: 0x0252

Vendor ID: 0x05ac (Apple Inc.)

Version: 1.18

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0xfa120000 / 5

Current Available (mA): 500

Current Required (mA): 40

Extra Operating Current (mA): 0

Built-In: Yes

BRCM2070 Hub:

Product ID: 0x4500

Vendor ID: 0x0a5c (Broadcom Corp.)

Version: 1.00

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0xfa110000 / 4

Current Available (mA): 500

Current Required (mA): 94

Extra Operating Current (mA): 0

Built-In: Yes

Bluetooth USB Host Controller:

Product ID: 0x821a

Vendor ID: 0x05ac (Apple Inc.)

Version: 0.42

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0xfa113000 / 7

Current Available (mA): 500

Current Required (mA): 0

Extra Operating Current (mA): 0

Built-In: Yes

I have followed all the fixes I can found, still have same problems. Bluetooth also shuts down totally and shows "unavailable". If you go to System Preference it will show that BT is already turned on! The only way to restart BT is a total shutdown. First thing to do If you have these problems is to get a spare keyboard and mouse either with wires or with a NANO USB CONNECTION at least you can now keep using your iMac. Come on APPLE help us here..!!!!

Bootcamp is a terrible solution to your problem. I am a long-time user of vmWare Fusion which runs a virtual Windows machine with full, reasonably transparent access to all your Mac data. Usual disclaimers. Highly recommended.

Best,

Tony