Bluetooth not working High Sierra

Update on this - after an update of OSx last night on machine, today a new message suddenly popped up in the middle of the day declaring that my keyboard was operating via a wired connection. I tried the magic mouse and it connected straight away - unpliugged the keyboard and same. And they have stayed active via a number of power offs (to sleep).

I just got the feeling that the new message might indicate some activity in keyboard/mouse support. Will post further later.

I bought the brand new iMac 2017 27" and was very excited there was an update after all those years. That happiness slowly disappeared after having constant bluetooth problems with mouse and keyboard. I've tried fresh install, resetting bluetooth and every thing suggested to solve the problem. Nothing really worked or worked for a few days and running to the same issues again. A week ago I ran against a deadline for a job and my mouse started to behave slow at first and ended up unresponsive. I missed my deadline. The apple support are nice and well trained but don't acknowledge this problem. I even send them this link to the discussion site and their respons was that although 1197 threads about this is a lot... it's not that many to make it a problem on all the millions of mac sold. I just bought a wired mouse and keep my magic keyboard wired to finish my job. As soon this job is done, I'll go to the Apple Store with my computer. Let them solve it (it's an high sierra problem...). If not, I want my money back and will never, ever buy something from Apple again! I'm working since 1989 with Apple and used to be a devoted fan. However these last 6 years I run more and more into trouble (software related) with Apple that the brand Apple becomes equal to overpriced and unreliable.

iOS is a mess and so is MacOS today. The frustrations doesn't justify the high price.

Henk,

Thanks for posting. Sorry about your frustrations.

It is pretty pathetic that something that mandates purchase of additional equipment in order to use base functionality is something severe enough not to need large numbers of sufferers.

But it puzzles me what the combination is - what other factor combines with High Sierra to give a select few this problem. I asked my store if I could invoice them for the replacement mouse and they said no.

As I said elsewhere on this site, each new OSx release degrades existing functionality - there is no systems programmer respect for legacy code. And as for the inability across multiple OSx releases to REMEMBER the app to desktops assignments after reboot is staggering.

I use my Mac every day and still prefer it by far to Windows, but in spite of not because of Apple's current work on the system.

Folks, OS X 10.13.4 has now been released. When replying to this thread, please let us know which version you're using.

Bluetooth has not crashed since I installed this update a couple of days ago.

Thanks,

Tony (10.13.4)

I installed macOS 10.13.4 via the Combo Update the day it came out. My issues with my late 2011 MacBook Pro losing its connection to my Apple Keyboard and Magic Trackpad remain. The only workaround is to restart my laptop.

Well, that's depressing. Can you share the details of your machine setup? FWIW, I only use BT for audio. My keyboard and mouse are both usb connected. I'm old and still believe in the value of wires.

Best,

Tony

Here you go:

Model Name: MacBook Pro

Model Identifier: MacBookPro8,2

Processor Name: Intel Core i7

Processor Speed: 2.4 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: MBP81.004F.B00

SMC Version (system): 1.69f3

Apple Bluetooth Software Version: 6.0.5f3

Hardware, Features, and Settings:

Name: Dejah Thoris

Address: 68-a8-6d-24-69-fb

Bluetooth Low Energy Supported: No

Handoff Supported: No

Instant Hot Spot Supported: No

Manufacturer: Broadcom

Transport: USB

Chipset: 2070B0

Firmware Version: v42 c847

Bluetooth Power: On

Discoverable: Off

Connectable: Yes

Auto Seek Pointing: On

Remote wake: On

Vendor ID: 0x05AC

Product ID: 0x821A

HCI Version: 2.1 (0x4)

HCI Revision: 0x34F

LMP Version: 2.1 (0x4)

LMP Subversion: 0x422A

Device Type (Major): Computer

Device Type (Complete): Mac Portable

Composite Class Of Device: 0x38010C

Device Class (Major): 0x01

Device Class (Minor): 0x03

Service Class: 0x1C0

Auto Seek Keyboard: On

Devices (Paired, Configured, etc.):

My Keyboard:

Address: 00-25-BC-FC-70-DB

Major Type: Peripheral

Minor Type: Keyboard

Services: Apple Wireless Keyboard

Paired: Yes

Configured: Yes

Connected: Yes

Manufacturer: Apple (0x3, 0x31C)

Battery Level: 17%

Firmware Version: 0x0050

Vendor ID: 0x05AC

Product ID: 0x0239

Class of Device: 0x05 0x10 0x2540

AFH: On

AFH Map: FF0080FFFFFFFFFF7F

RSSI: -56

Role: Master

Connection Mode: Sniff Mode

Interval: 11.25 ms

Host Connectable: Yes

EDR Supported: No

eSCO Supported: No

SSP Supported: No

Myf Trackpad:

Address: F4-1B-A1-2F-DE-3B

Major Type: Peripheral

Minor Type: Trackpad

Services: Apple Wireless Trackpad

Paired: Yes

Configured: Yes

Connected: Yes

Manufacturer: Apple (0x3, 0x31C)

Battery Level: 37%

Firmware Version: 0x0160

Vendor ID: 0x05AC

Product ID: 0x030E

Class of Device: 0x05 0x25 0x2594

AFH: On

AFH Map: FF0080FFFFFFFFFF7F

RSSI: -53

Role: Master

Connection Mode: Sniff Mode

Interval: 11.25 ms

Host Connectable: Yes

EDR Supported: No

eSCO Supported: No

SSP Supported: No

Services:

Bluetooth File Transfer:

Folder other devices can browse: ~/Public

When receiving items: Prompt for each file

State: Disabled

Bluetooth File Exchange:

Folder for accepted items: ~/Downloads

When other items are accepted: Save to location

When receiving items: Accept all without warning

State: Disabled

Bluetooth Internet Sharing:

State: Disabled

Incoming Serial Ports:

Bluetooth-Incoming-Port:

RFCOMM Channel: 3

Requires Authentication: No

USB 2.0 Bus:

Host Controller Driver: AppleUSBEHCIPCI

PCI Device ID: 0x1c2d

PCI Revision ID: 0x0005

PCI Vendor ID: 0x8086

FaceTime HD Camera (Built-in):

Product ID: 0x8509

Vendor ID: 0x05ac (Apple Inc.)

Version: 5.16

Serial Number: DJHB9F0ED5DH7HL0

Speed: Up to 480 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0xfa200000 / 2

Current Available (mA): 500

Current Required (mA): 500

Extra Operating Current (mA): 0

Built-In: Yes

Hub:

Product ID: 0x2513

Vendor ID: 0x0424 (SMSC)

Version: b.b3

Speed: Up to 480 Mb/sec

Location ID: 0xfa100000 / 1

Current Available (mA): 500

Current Required (mA): 2

Extra Operating Current (mA): 0

Built-In: Yes

AudioQuest DragonFly Red v1.0:

Product ID: 0x0082

Vendor ID: 0x21b4

Version: 1.07

Serial Number: AQDFRD0100119787

Speed: Up to 12 Mb/sec

Manufacturer: AudioQuest

Location ID: 0xfa130000 / 3

Current Available (mA): 500

Current Required (mA): 40

Extra Operating Current (mA): 0

Apple Internal Keyboard / Trackpad:

Product ID: 0x0252

Vendor ID: 0x05ac (Apple Inc.)

Version: 1.18

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0xfa120000 / 5

Current Available (mA): 500

Current Required (mA): 40

Extra Operating Current (mA): 0

Built-In: Yes

BRCM2070 Hub:

Product ID: 0x4500

Vendor ID: 0x0a5c (Broadcom Corp.)

Version: 1.00

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0xfa110000 / 4

Current Available (mA): 500

Current Required (mA): 94

Extra Operating Current (mA): 0

Built-In: Yes

Bluetooth USB Host Controller:

Product ID: 0x821a

Vendor ID: 0x05ac (Apple Inc.)

Version: 0.42

Speed: Up to 12 Mb/sec

Manufacturer: Apple Inc.

Location ID: 0xfa113000 / 7

Current Available (mA): 500

Current Required (mA): 0

Extra Operating Current (mA): 0

Built-In: Yes

I have the same issue since 2 weeks using Win 10 Pro as dual Boot on my iMac 5k.

The current Bootcamp Drivers for Windows are also lacking for reliable Bluetooth Connection.

I am using Apple Trackpad, Magic Mouse and Keyboard and at the moment only the keybaord works.

Under OSX High Sierra they are all working after reconnection but I Count on Support also under Windows.

What's up?

I have followed all the fixes I can found, still have same problems. Bluetooth also shuts down totally and shows "unavailable". If you go to System Preference it will show that BT is already turned on! The only way to restart BT is a total shutdown. First thing to do If you have these problems is to get a spare keyboard and mouse either with wires or with a NANO USB CONNECTION at least you can now keep using your iMac. Come on APPLE help us here..!!!!

Bootcamp is a terrible solution to your problem. I am a long-time user of vmWare Fusion which runs a virtual Windows machine with full, reasonably transparent access to all your Mac data. Usual disclaimers. Highly recommended.

Best,

Tony

Hi Tony. BootCamp or virtual Windows sound good, although they give me some concern that something might go wrong, asking myself, do I know enough about computers to do it?...Q for you: Lost some Flight sim games about 4 iMac OS upgrades ago ( no more support ) would I be able to play them with Windows? Also many more games available for Windows, will they work when played on the iMac machine.

Thanks for your interest.

kaj

I only want working drivers also under Win 10 Pro. This cannot be that difficult.

I have managed to run Win 10 Pro from an external SSD on my iMac and do not want to spend money

for a VM solution I do not need and costs performance.

I have bought my first iMac because you can also run Windows natively with the Intel CPUs.

Apple should react quick here!

Fusion is pretty transparent and easy to use. Re gaming, I don't do that so I don't know. But this product has been around for a long time. There must be a ton of reviews out there.

Let us know what you find. Sorry I can't be more helpful.

Best,

T

Very strange.

The last few days, bluetooth has been working mostly fine. After log in from sleep, it can take a few seconds to kick in, but it does do so. Nothing changed in my room/devices or osx release.

This is baffling.

I still get internet access dropping out for about 15 seconds (Chrome and Safari) after log in from sleep - all whilst Spotify continues to stream music without interruption (I can skip to the next track to ensure not a cache situation).

Not sure how this relates, but it is irritating also.

After contacting the Apple Support via chat free of charge I have got the following advice:

1.) Shutdown your Apple device

2.) Disconnect from power supply for several minutes

3.) Delete the VRAM by pressing "Option+Command+P+R" simultaniously when booting => you get a second boot signal

4.) Debugging Bluetooth under OSX by holding Shift+ Alt and selecting the Bluetooth symbol on the desktop top right

Everything works fine again. Hopefully this will help you too.