Bluetooth not working High Sierra

And it continues ...

After sending to the engineers the engineers have come back with the following. I am to completely erase my machine, reinstall OS as a new machine ... AGAIN! However they don't believe me that we've done this because somehow they can't find the notes. IF it continues THEN they want to send it BACK to the Apple Store for MORE hardware testing. I ask them why they don't come onto you know THEIR forums here and see how many of us are having the SAME issues. I'm so tired of spending COUNTLESS hours on the phone and the back and forth. Like it's so exhausting I just want my machine to work as intended. If I tell them no then I'm not following their recommendations I am so at a loss. 😟

They trying really hard to get rid of our "vintage" MBP's

My wife and I both have the same as you - MBP mid 2011 17"

Best MBP with a big screen, they will forever keep sending bugs to our machines via updates to try to get us to stop using ours and buy new ones.

We also experience constant fan noise and I have also had to replace the graphics card twice.

Seriously.....annoying AF

Also have a bluetooth issue on MacBook 12 (late 2015)

When trying to connect my AirPods it crashes

Even cannot enter bluetooth settings - beachball is coming up and I have to restart.... :-(

Before High Sierra everything worked perfect...

Actually on : 10.3.3

By the way on MBP Late 2013 everything works perfect...

You have my shared sympathy of course.

My dialogue with Apple support was farcical, in hindsight. To ask me to move away USB connected devices further away when note even powered!

They should do an error causal analysis on why such deeply fundamental issues happen, or not detected in testing (a child could spot this one), and not fixed with good speed. They would, it seems, not be training programmers to respect legacy code. I worked as an IBM systems and applications programmer. On mainframe software, making changes was a microscopically tightly managed process.

You might imagine that they would set up two machines for a soak test, one on Sierra and the other High Sierra. To drill down to the cause.

I am hoping that dialogues such as ours trigger such. Sooner or later, if not already, an Apple showroom demo will be inflicted with this problem.

I might go back to my local Apple store and ask if I can have a replacement wired mouse. It is at the point now where the outages happen multiple times a day.

Are Apple bothering to look at these genuine customer concerns?

At this point they won't even recognize this problem. I actually spoke to someone yesterday that said since they'd done everything for me that there was nothing else they could tell me. They won't take any responsibility. I've directed them here, TO THEIR FORUMS, and they tell me that they don't look at these or interact. That the development/engineers are the only ones that possibly look at that. I mean we're literally here troubleshooting FOR THEM and they ignore us and/or act like we're crazy. They will no longer even DISCUSS bluetooth with me! So they told me how to turn off my app update to not get High Sierra update requests multiple times a day. They linked me to how to do that via Twitter. Like they're not even TRYING anymore. I'm so frustrated and disappointed. Maybe we should all just tweet them with a hashtag or something to show them this is a freaking problem!?!?

Oh dear. This is worse than I thought.

It is very revealing that Apple CHOOSES to treat customers with contempt this way.

The same pattern seems to repeat - power and/or wealth creates chasmic distances between people. If Apple were a fledgling company, they would fix this problem with all speed.

Maybe I will try to experiment. I will see how my iMac functions in a different room that has no other devices in it. Except that :

1. This is doing Apples diagnostic work for them

2. If that fixes the problem, which then returns at my desk, what do I do next?

Thanks for the update.

A case of company wide denial, it seems.

Why not trace the changes that might have affected Bluetooth? Surely the bluetooth module is not so huge. And that they can add test code to it.

I am tempted to try another line - to ask the Apple store what they would do if they could reproduce my iMac problem. I can then cite your case.

You have my sympathy.

This is a terribly embarassing situation for Apple. Or it should be. But they seem to shrug their shoulders and not care.

Maybe the golden boy - the iPhone - is blinding them to legacy machines.

Apple sit in billions of dollars. They clearly have the resources to do their jobs properly.

Has you used Apple support to seek resolution?

I'm happy you've found a solution that suffices. I cannot do a wired mouse so it wasn't even an option for me. Restarting as new with Sierra over HS was my solution so I feel ya. I think we're stuck and stressing over it isn't worth it anymore. You know?

Thanks for the update. I will labour the point with the Apple staff. But that, alas, is essentially the wrong audience.

I get the feeling that Steve Jobs would be pulling his hair out of he was here to witness this. He was a driver of excellence as far as I can gather.

I created a (pretty slow moving) video of my bluetooth drop out as an unlisted video on YouTube. I will show them i the store as proof and leverage to get a wired mouse. Will make it public if the attitude is bad (or make a better video more like as my camera can record in 4k) :

https://www.youtube.com/watch?v=Q2-s2kfRpgw

The man on the genius bar said that he could not swap my mouse for a wired one because the mouse was not faulty. After 10 minutes talking to his boss he could offer a trackpad replacement. But I pointed out that it too would drop out as it is bluetooth.

They are not aware of this problem and do not see it is well recognised.

I asked if I could invoice Apple for replacement mouse. Nope.

I will try to make a 4k video of the problem and put on YouTube to see how many others are suffering with this problem. I find it hard to believe that it is localised to a few if a bug of the OS. Maybe it is a big in combo with underperforming bluetooth hardware, but your swapped machine denies that.

Apple Mac OSX High Sierra Bluetooth problem - YouTube

EXACT issue im having! Its been 4 months of BS with Apple! They want me to spend my time bringing this crap machine in for a so called "fix". There is no fix, if there was then all of us here would not have this problem.

Did you start experiencing the problem after upgrading to High Sierra? Do you have to reboot your Mac to resolve the problem? Or are you now using non-bluetooth devices as I have now had to. My shiny new magic mouse, fault free, sits on the side of my desk, unusable. Replaced by a bought mouse that lacks the nice glidepad on the Apple mouse. So I actually lose hardware functionality thanks to this bluetooth problem.