Bluetooth not working High Sierra

Thanks for this update. I am on 10.13.3 and have no switched permanently to old mouse and wired up my keyboard after weeks of intteruptions.

It may be that the problem is temporarily gone. Let us know here if it returns.

I guess you can see how troublesome this is. My old mouse does not have the glide pad on the mouse of my new expensive iMac that I pad for.

You were right, I bought a trackpad and this has the same problem. furthermore the guys on the Genius Bar were so arrogant! They tested my mouse on their machine and said its fine. Replace under guarantee because the problem is intermittent and the iMac is only 6 months old - no chance. If you want a new mouse you have to buy one! Like a mug I thought I'd upgrade to a trackpad. Why they couldn't simply admit they had an intermittent bluetooth problem with high Sierra I'll never know. I upgraded from a Windows10 PC and now wonder if I've done the right thing

Calvin,

You have my sympathy.

You can actually ask the genius bar for a replacement machine that works. As it stands, they are selling a product not fit for purpose - in your rights to ask for refund or replacement. The arrogance is ill placed against this right.

But we like the Mac enough to work around the problem as I am now, with my bluetooth keyboard permanently plugged in and a non-bluetooth mouse also. I lose the glidepad functionality - so even with my workarounds I do not have a fully functional product.

How about we ask for a refund and for our Mac AND give them an invoice for the cost of installing all our data into a replacement machine?

Apple clearly have no concerns to match ours or the severity of this.

What baffles me is how few people seem to be affected. Or are there many affected who simply do not get to this discussion thread? Probably.

APPLE - Time to take this seriously and fix this.

I hope Calvin sees this too but I'm still reverted back to Sierra, which I've had zero drop issues since going backwards. Sad we have to go BACKWARDS in order for our devices to work correctly!? I've PROVEN that it's HS and Apple doesn't care. They tell me just to turn off my notifications for updates and stay on Sierra since 'that works'. 😟

Thanks.

There must come a time where they either fix the problem, or they get sued. This really is too big to brush to one side.

I've had 50 views of my (rather poor) video so far. I hope it will act as catalyst.

In the meantime I found this suggestion over on Forbes of all places. Basically the guy is saying turn off handoff on your Mac. Here’s the link. https://www.forbes.com/sites/bradmoon/2017/07/13/this-trick-may-solve-your-mac-b luetooth-connectivity-issues/

Disclaimer: I have not tested this yet. Stay tuned. I’m heading into the office right now.

Best,

Tony

> Basically the guy is saying turn off handoff on your Mac

That would be a fantastic workaround - handoff doesn't work anyways :-) / :-(

I turned it off, but my mouse doesn't stop working for some seconds, and becomes responsive again on its own - it's the whole BT Module that is completely lost (I can't even switch it on and off anymore)

After the last update, it happened less often, but yesterday I had to reboot my iMac once again to reenable BT, so the long phase without issues was most likely coincidence.

Yes, having been . a few days not using I thought I would try the handoff idea only to discover that Bluetooth is simply not available. I cannot switch it off or on. It is dead in the water.

I repeat that this is BASIC machine functionality because Apple do not provide or sell non-bluetooth mice or trackpads.

It should be a matter of embarrassment that a multiple customers are suffering with this ongoing problem.

If nothing happens soon I will revisit my Apple store and see what they have to say.

Just installed High Sierra 10.13.4. After that all my bluetooth devices do not function any more. They are not findable in the system preferences either. I got a MacBook Pro (Retina, 15-inch, Mid 2015).

All suggestions in older posts and in other topics on the internet didn't do anything

Robert,

Thanks for posting.

And how do you feel about Apple now? Page 11 of this discussion and no-one from Apple contributes, as far as I am aware.

Will you go back to Sierra or did you upgrade for new functionality?

Neil

From that thread, here's someone who seems to know his way around OS X.

https://michaelkummer.com/technology/mac-bluetooth-issues-affect-keyboard-trackp ad/#comment-159391

If you're a real hacker, James has a solution. But it involves patching OS X.

https://michaelkummer.com/technology/mac-bluetooth-issues-affect-keyboard-trackp ad/#comment-159015

Best,

Tony

I have never had Handoff turned on, so that's plainly not a solution for me.

I'm setting up to revert to Sierra. I found out the hard way last time that, once you revert to Sierra, your High Sierra Time Machine backups are inaccessible. So I'm using Carbon Copy Cloner to clone my 1TB SSD instead.

But this need to work around a clearly inadequate product is bad.

This has been reported on this Apple web site for months. Maybe 6 months now.

I plan to revisit my Apple store and insist that they communicate with Apple on my behalf to kick start them into action.

Sure, I could try writing to Apple. I did so a few months ago. Wrote a letter that I mailed to Apple, 1 Infinity Drive, on another matter. It included my email address. Of course, no reply at all.

So these huge Corporations are becoming extremely disconnected from their customers, without whom, they do not function.

Handoff worked for me for a while. A day, maybe.

That this is so clearly a OS problem, yet the Apple store used that as reason to wash their hands of my problem also illustrates a possible growing contempt for customers.

The other matter I wrote to Apple about was Swift - the programming language used to develop Mac apps. They create new releases too often, deprecating syntax so that apps have to be recoded to operate. This even happened going from Swift 1.1 to 1.2 - this is extremely bad practice. They treat developers as guinea pigs for new releases. No wonder there are so few new Mac apps, because the documentation for Swift and Xcode that Apple supply is totally inadequate for learning how to code and use functionality. With regular language changes, nearly all web examples are made obsolete.

So you see, they have a deep quality issue.

Tony,

Thanks.

Clear and PERFECT proof that High Sierra is the culprit.

A simple matter you would presume, to identify what changed in the BT module in High Sierra. If Apple could be bothered.

Seems that they have a massive problem with recruiting programmers competent and trained enough to respect legacy code. I know a little about respect as I was a Mainframe systems programmer for IBM for a few years. Code was changed via a careful process. testing was undertaken that changes did not regress old code.

Each new OSx release buggers up something.

Take, for example, the desktops. Nice concept. But when I reboot, the app to desktop associations are gone. This largely undermines the value of desktops. So sloppy - something VERY BASIC that worked now does not.

Maybe we need enough Apple stores to be embarrassed by BT problems to get this escalated. Are they all running High Sierra I wonder? What do they do if they end up with failing BT when demonstrating?

I was wondering if it is a combinatorial problem.

The iMacs in my Apple Store are all operating fine with magic mouse and latest High Sierra 10.13.4 OS.

So it might just be that we have a 'weak' bluetooth module that is exposed by changes to the bluetooth module.

Or the bluetooth module in combination with equipment near the computer.