Bluetooth not working High Sierra

Hi there,


Updated my OS a while ago (2 weeks?) and my Bluetooth isn't working ever since. Turned it on and off a few times, didn't work. So I decided to reset the Bluetooth module, that didn't work either. Neither did removing all connected devices.


The problem is that my Bluetooth keep searching for devices, but can't find any.


Any ideas on how to fix this? People with similar problems?

MacBook Pro (15-inch, Late 2016), macOS High Sierra (10.13)

Posted on Oct 23, 2017 2:08 PM

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Posted on Jan 3, 2018 2:01 PM

I just updated today and had to have Apple support walk me through a fix...


After restarting everything in sight. AND disconnecting and reconnecting everything. AND debugging the Bluetooth. Nothing worked. I noticed Bluetooth didn't even give me the option to turn off and next to "Devices" above the empty list was a spinning wheel... searching... for anything.


Apple walked me through powering down and rebooting the SMC.


The simple process (Mine: MBP 2015 15" Retina)

1. Power down

2. Hold SHIFT+ALT+CTRL (on the left side of the key board) + POWER BUTTON for 10 seconds

3. Release all keys

4. Press the power button to boot up


Bluetooth preferences opened up like new. I can turn them on and off and every bluetooth thing in sight was an option.


Typing this from my wireless keyboard now. Hope this helps.

184 replies

Jan 23, 2018 8:20 AM in response to stephanfromchandler

When I do that my bluetooth speaker option does not appear. However the BT works fine for my track pad, mouse & keyboard but not my headphones. ? Before i upgraded to High Sierra it was fine. Had to revert to a plug in pair of cans. Wish Apple would look into this and issue a patch. I had a similar problem picking up my personal network when i upgraded to Yosemety. They denied it and blamed WD, the supplier of MY Cloud DHard drive. Eventually when enough people complained they did accept it was them and issued a patch. Seems like they don't do things in a hurry.

Jan 29, 2018 2:20 PM in response to bronsrobin

This has been a 2 month misery for me. Apple acts like they've NEVER HEARD of this when I talk to the 10+ reps, 3 senior advisors whom NEVER get back to me, taking it to the Apple store and having two hardware pieces replaced in which they got my phone number wrong in the system then gave me a ton of wrong information sending me into panic. We've done E-V-E-R-Y-T-H-I-N-G and I can't get anymore help. I'm so frustrated and just want Apple to patch their error. Although they tell me they haven't heard of ANYONE ELSE with this issue (obviously there are tons of you HERE on THEIR forums). This happened around Thanksgiving when they put out High Sierra OS which is OBVIOUS at this point there IS SOMETHING in this OS that is not agreeing w/our bluetooth software. Unfortunately we aren't Apple techs so it's not something we should be here trying to figure out. I'm very disappointed and frustrated with Apple's lack of support on this issue for MONTHS now.

Jan 31, 2018 9:37 AM in response to KiminNac

I have been issued a fourth Senior Advisor. I've also been told these are the highest tier of Apple Care you'll ever get to. So when the other three haven't called me back there's no one to really complain to about them. Nice. Anyhow this advisor seems to be at least helping me a little more. We discussed how people don't really call in and go through as many steps as I have so that's why they might not be as aware of it. I've spent HOURS on the phone w/them. We're at a point that the engineers are reviewing my files from my computer during the times of occurrence. I had a wild string of events that happened with the BT this morning and luckily captured all of the times and said advisor was screen sharing and saw things happening. I'll have a little more info (hopefully) sometime next week. This has been a long, exhausting experience and I don't blame anyone for not wanting to go through it. I'm beat!

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Bluetooth not working High Sierra

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