Level 1

63 points

Music keeps pausing / skipping since updating to iOS11

Ever since I updated to iOS11 (specifically, I'm on 11.0.3 right now) on my iPhone7, my use of Spotify has been completely messed up. The music will just randomly pause or skip to some random place in the song. Sometimes it works fine, and sometimes it will do this so frequently that it's unusable. There seems to be some correlation with movement. For example, it happens a lot when I first stick my phone in my pocket. Sometimes instead of just pausing it will cause Apple Music to start playing. (When this especially annoying feature kicks in, I can usually get rid of it by rebooting.) Often, none of my earbud controls will work, or if they do, the pause button will cause Apple Music to start playing. This is almost certainly an iOS11 issue rather than a Spotify issue because not only did the problem start exactly when I updated, but I noticed that the problem affects apps other than Spotify (though Spotify is the app I used the most by far). Please fix this, because I'm at my wits end. I'm highly tempted to just nuke the phone completely and start fresh.

iPhone 7, iOS 11.0.3

Posted on Oct 25, 2017 8:44 PM

143 replies

Mar 3, 2018 4:03 AM in response to DL78

I’ve had the same problem. Since I updated to ios11, the playback of my music from Apple Music and Spotify has been terrible. It randomly pauses, skips and restarts songs, and it is not my earphones as it does it out of the phone speakers when there are no headphones plugged in. Hope that Apple get this problem sorted ASAP

Mar 4, 2018 3:07 AM in response to anubis.sk8.organisation

they are not going to fix it. i have this issue since I bought the brand new SE 64. so it was iOS 10. and its still there. youtube, soundcloud, youtube via facebook app - every media that can be watched through my device random stops at any times.

Mar 6, 2018 5:43 PM in response to joshborland

Yes I am facing the same issue as well In my iPhone 8 Plus . The music stops or skips . Sometimes suddenly goes to voice control especially using dongle . It’s really annoying . Surprised to see it happens even on iPhone 7 below versions since I thought it happens only with lightning headphones and dongle . Still no update or reply from Apple frustrates me

Mar 7, 2018 2:17 AM in response to Little Minty One

I tend to only have my FitBit and only one pair of cans assigned to my phones at any one time. It's probably why I have never encountered any major issues with both my iPhones. Both of them run 11.2.6.

Headphones can be a crapshoot. I usually use a pair of SkullCandy Crusher Wireless (on Bluetooth) and have never had an issue with them.

If I were to test the Lightning-3.5, I'd definitely be using my Sony MDR-7506's.

I know you can't be more specific, it's fine.

Mar 15, 2018 11:35 AM in response to Cactus7

I know! I heard there was suspicion about Apple doing something like that a few months ago, but I didn’t wanna believe it! If they are purposely glitching the software just so people can upgrade to the lasteat iPhone, that’s really fukked up!!

I got the 7 and it really don’t seem like I had it more than a year!

As I’m typing this commet, random song in my iTunes are ramsomly playing out of nowhere and skipping, and the Voice Control featured keeps coming on simply because I’m typing. It’s crazy!!

Apple really need to get this together, seriously! And I just hope their not glitching the older iPhones on purpose.

josu7714

Level 1

4 points

Mar 23, 2018 3:24 PM in response to DL78

It is now March 2018 and they still have not fixed this issue. I can’t listen to any audio including podcasts while walking because of the constant skips, fast forwards, and interruptions. I have an iPhone 7, relatively new, and have upgraded to the latest software. This is a dealbreaker for me, Apple, so please resolve this problem or at the very least acknowledge it.

Mar 23, 2018 10:01 PM in response to DL78

I have an iPhone X on iOS 11.2.6. I have Apple Music songs downloaded and saved to the phone, and play it over Bluetooth in the car. Every single day on my way to work, my iPhone will pause, and it happens in the exact same location on my commute: (the 5 / 405 split in Irvine, CA.) Whenever I cross that interchange, I have to hit the play button to start my music again. This week, my spouse and I swapped cars, and my phone still did the exact same thing, so I know it’s not my car, it’s the phone.

Chaslynn

Level 1

4 points

Apr 16, 2018 7:36 PM in response to DL78

I used my very expensive AppleCare + to exchange my iPhone 7+ that was having issues of charging and dropping calls. I now have an iPhone that skips on Apple Music that I pay a huge amount per month. Very dissatisfied with Apple

May 23, 2018 9:00 AM in response to DL78

It’s my iPhone 8 Plus - My YouTube and music will for some reason pause and then play. I can be on my YouTube account and then it just stops then my music begins to play. I press pause on my music then I click home button to go into settings and the music starts again. What is up??? It’s just started happening two days ago my mid day. I have to turn my phone off and then back on. Can you Apple guys fix this

May 23, 2018 9:31 AM in response to DL78

An update on my situation: my music, podcasts, and YouTube videos would all skip and stop and play on their own and glitch for about a month. Now my phone has been fine for a week without me changing any settings. (???)

May 23, 2018 11:35 AM in response to Brotenkopf

The erratic skipping of songs happens on iTunes and I don't use Apple Music.

The constant, ongoing bugs in iTunes is absurd. It seems like Apple doesn't give sh*t. They charge top dollar for their hardware and applications, but I have had it. I have switched to Spotify.

88ian88

Level 1

4 points

Jun 9, 2018 10:09 AM in response to DL78

I also have this problem since the iOS 13 update

The update to iOS 14 has not fixed

Come on Apple , this is rubbish and b basic , you really must sort this otherwise I will be another one exiting to Samsung

AliG_76

Level 1

4 points

Jun 15, 2018 1:21 AM in response to DL78

iPhone SE. Wifi on / off. Airplane on / off. Cellular data on / off. Bluetooth on / off. Playback via phone speaker / headphones / BT speaker via cable or BT. Makes no difference. Fault is the same...

Listening to music from itunes, spotify or youtube. Pause then restarts on its own a few seconds later. Proper annoying. This doesn't appear to be wifi / cellular related as the same thing happens when playing downloaded music completely isolated from any outside source or network. It's the flippin' phone software. Was running fine since I got the phone months ago - till I did the update. Not happy....... If I wanted a microsoft style buggy P.O.S i'd have bought one (at lower cost).

Sort it out Apple.

Jul 2, 2018 3:32 AM in response to DL78

My music has been stopping every five minutes for a week. When I listen to a Beats Radio station, it will reset on me over and over again. Extremely irritating , and music is my life, so if it’s not fixed or acknowledged by Apple soon, I will find another way to stream music and cancel my subscription. Thanks

Jul 18, 2018 8:12 AM in response to DL78

Unfortunately, with iOS 11.4.1 the problem persists. At first I could listen to a whole podcast episode and I thought it was fine, but then the phone just collapsed (iPhone 7) and I could not even plug the earphones without voice control being activated several times in a span of seconds.

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Music keeps pausing / skipping since updating to iOS11