Sleep Wake Failure: Reboots only after upgrading to High Sierra

Not clear whether Apple Cares or not but it does appear Apple is not moving very fast to fix the problem.

Since I have an iMac I have decided to not use sleep, set up this up in energy saver by saying sleep never.

The screen and the hard disk will still power down but the computer will not sleep so it always comes up immediately.

I am told by a friend who does this for other reasons that the power consumption is very low in this mode and I believe it.

Not sure where I got this idea from, but thinking out of the box, it would be really nice if apple had a place where users can post commonly recurring issues. Then apple could have their real engineers review the issues and post real workarounds or fixes (not reinstall). Even better, apple collects lots of information about user behavior. Maybe they should also collect problem reports about their own o/s when it fails unexpectedly. Sort of like a system"dump". That way, they would have all of the information they need to develop a fix, or they could contact the user directly if they need more information about the reported problem. hmmmm

Maybe the folks at apple are all trapped under a heavy desk or something and haven't been able to get to the phone since the high sierra release. Perhaps they need help. 🙂

Every time this error occurs you can either manually send the log to Apple or it can be automated. I am assuming apple has seen this error many times, at least 8-10 from me alone so now the question is has it showed up often enough to get to the top of their list or are there other more pressing problems. It is also possible that several Apple engineers have tried to fix this but either it is a difficult problem or they haven't found the right engineer to work on it, possibly both. While it is possible they are not aware of the problem or are ignoring it, I find that both of these are unlikely.

I know in this day and age we all think our problems should be solved immediately but often that is not possible.

Just so you understand me, I also wish it were fixed and it ***** that it is not, it appears that the problem has been on going for some time.

I have two MBP latpops. Same model and configuration. Mid 2012 Retina 15". Same processor, same memory, same HD, same everything...you got it right?

What is funny, I installed High Sierra 13.2 on both. One has the issue the other don't. WHAT???????

I have this problem on MacBook Pro Retina 13 Mid 2014. I found, that when I simply close the lid for a couple of hours system restarts (in a strange way, with 2 boot sounds). But when I log out and then close the lid for the night, then system wakes up OK.

Here is my tale.

I have MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) purchased in early February 2017.

After multiple failures to wake which was at the end not helped by NVRAM or SMC resets I took the computer to my local Apple Store. They were unable to get the computer to function and they accepted it for repair under warranty. When I got it back they had replaced the main board, the battery and the display; basically everything. The computer came back with MacOS 10.12.6 installed. Before I reinstalled ANY of my software the computer began to show Sleep Wake Failure. I now have turned off sleep and that is how I will continue to operate so that I can salvage some of my investment in this machine.

My first Mac was a 128K Macintosh. This MacBook Pro will be my last Apple computer. As demonstrated by this support thread and my own experience, Apple has multiple software and hardware problems with its current generation Macs and it is clear that they are both unwilling and more importantly UNABLE to fix these problems.

Sorry to say High Sierra 10.13.2 did not solve sleep reboot issues on my iMac. Would really love to have High Sierra working correctly on my machine. Apple MUST be aware of this issue, I just cannot understand why they don't fix it. I must say its the only Apple update I have ever had problems with. Are Apple just too big for there boots these days and don't care about their loyal customers. I have a iPhone 6 that even with a new battery needs recharging twice a day. An iPad 2 that runs slow as a two legged dog because I cannot put the original software on to restore its speed. Come on Apple I know you want to sell more devices but they are all expensive to buy so just HELP us a little more.

I found that having "power nap" set on seemed to be the heart of my sleep-reboot issue. I didn't have the problem under HS until I turned power nap on and the problem ended when I turned power nap back off.

Hi all -- I have had this problem too for months. Don't want to raise false hope, but I upgraded to 10.13.3 yesterday and it hasn't happened since. Based on my past experience, I would have expected to see it by now. Anyway -- may be worth giving the update a try. May the force be with us!

In case anyone is wondering, yesterday's 10.13.3 update has not fixed the issue either. Have rebooted twice since and sent apple 2 error reports. Maybe Apples spam filter is inadvertently blocking all of these error reports. Just a thought 🙂

Perhaps if we sent the error reports to Microsoft or Google instead, they might be able to lend Apple a hand. Frustrating!!!

Stock iMac, late 2013. MacOS 10.13.1

Same problem. Random reboot after either being put to sleep manualy or sleeping automatically.

Also: sometimes does not wake from sleep. Neet to pull the plug to get it to start.

Wifi is disabled, power nap disabled.

Trying this now.

So frustrated that I finally get a drive with space only to have this sleep/crash issue. So all the time I used to spend constantly deleting things for files I now spend rebooting because of this sleep issue. If I cant get it solved im about to go back to my original SSD

Adding on so that maybe Apple notices how many people are having this issue and does something about it...

Mid 2015 MacBook Pro on 10.11.6.

I don't think it's an OS issue, necessarily, but a hardware one as I have a Mid 2011 MacBook Pro that has been on everything from 10.7 up to 10.12 and it does NOT have this issue. It seems to be common to 2015 models as I have googled this issue and that one seems to show up the most.

This happens about once a week fairly reliably on the same day. Why the same day? Because that's the only day I remove it from being plugged in and take it elsewhere with me. It goes from a desk where it is attached to 2 external monitors and uses a USB Ethernet adapter for internet and then to another desk where it uses the wireless (the WiFi is turned OFF when it's at the first desk and is only turned ON after I log in at the second) and does not connect to any external monitors. In transport from one desk to the other, it is asleep. It does not reboot right away. Rather, it seems to reboot randomly anywhere from a couple hours after being moved to 12 or so. Usually this happens without my having interacted with it at all during this time. Just now, after not having touched the computer since I moved it at around 4:30PM today, it rebooted itself while sitting here with the lid closed and (supposedly) asleep.

This is a continued annoyance. I would also like to note that the rest of the week, as the computer sits in the same spot and is put to sleep rather than shut down every day, it doesn't reboot.

The reasons given for the reboots each time is sleep/wake failure. The usual fixes of resetting things doesn't do it. As it's happening on different versions of macOS, I don't think it's necessarily an OS issue, especially given that my 2011 MacBook Pro is not having this problem (it has other issues which I think I can attribute to the OS that amount to the Mac version of blue screening (something it never did pre-10.10), but that's neither here nor there since it's not a "sleep/wake failure" error...)

iMac (21.5 in, Late 2012) - Sleep Wake Failure after updating to High Sierra, currently Version 10.13.3

There are 560 responses to this comment, that is since mid December 2017, reporting the same issue. I have been reporting to Apple on an almost daily basis for about a month now. There is at least one other thread, discussing the same problem. All respondents are suffering persistent, disruptive and recurrent difficulties with their apple computers rebooting unexpectedly in sleep mode.

It is disgraceful that Apple would not even acknowledge the issue. This is an appalling attitude to mostly faithful and devoted customers.

So very disappointing!

G

Just sent my latest report to apple after yet another unexpected sleep wake failure restart. I lost count. This message is only to keep the community updated about the lack of progress on the situation. Yesterday I responded to someone's comment about apple's inconsiderate approach to this problem. Apple removed my message!