Sleep Wake Failure: Reboots only after upgrading to High Sierra

I have spent the last month dealing with the sleep wake failure ordeal.


When High Sierra was released I took the upgrade like I always do. When my iMac goes to sleep I will be in the other room and can hear my system rebooting. The startup sound plays twice. Then the apple logo appears on the screen with and progress bar (as if something were installing) Once High Sierra starts it displays a message "Your computer was restarted because of a problem. "Sleep Wake Failure"


I have contacted Apple support on several occasions with no luck.

I have unplugged the cord - removed it from the computer for 15 seconds to reset the smc

I have reset the NVRAM

I have backed up my system using time machine and used disk utility on internet recovery to erase my iMac

I have done a fresh install of Mac OS (High Sierra) with Time Machine backup and a separate time without a backup

I have started in safe mode

Mac OS High Sierra 11.0.3

Even after doing all these tasks my iMac still reboots when in sleep mode.


I have had my iMac for several years and this has never happened before. Now it cant stop happening.


Any help would be greatly appreciated.

iMac, iOS 11.0.3

Posted on Oct 27, 2017 9:43 AM

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Question marked as Top-ranking reply

Posted on Nov 16, 2017 2:58 PM

Is yours with the stock SSD?


After discussions with OWC and others, it does seem like Apple has seriously mis-calculated their power management capabilities.


We resolved the issue by opening up terminal and running:


sudo pmset standby 0


This disables standby which, in most cases, kicks in at about 3 hours into sleep. This will cut a lot more power to more of the system. And this is why it has issues coming back alive after a long (+3h) sleep. You actually might still have long-boot issues when rebooting or cold booting, but at least you can not have these ridiculous wake issues.


You should be good ... Try it and see.


Apple has yet to acknowledge any of the issues anyone has with their 2012-2015 MacBook and MacBook Pros. I know multiple people that Apple has charged for replacement SSD when it is obviously an engineering flaw.

198 replies

Mar 20, 2018 3:19 PM in response to BahrSIgns

Sorry, I did not realize I needed to take you literally because it seemed so unlikely. So thinking about it another way, it might be possible that if the computer is woken out of sleep often enough i.e. doing backup it will not crash as often. It often took 8 or more hours of sleep for my computer to show the problem.

The computer should be smart enough to realize the backup drive is not available but then anything is possible although not probable.

Apr 4, 2018 12:15 AM in response to McBeave

Hi, I´ve been running High Sierra 10.13.2 for months with no issues. I upgraded to 10.13.4 a couple of days ago and the reboots started (with the log error Sleep Wake Failure).


Something happened during the upgrade, the iMac did a strange noise (the same that when the RAM fails) a couple of times, then it seems like if it entered into save mode for a minute but actually the upgrade ends (successfully?).


It's the first time something like that happens to me during an upgrade or fresh install (iMac mid-2010 with OWD SSD).


Regards

Apr 4, 2018 12:52 PM in response to McBeave

I have a 27” Retina 5K iMac, Late 2015. I wasn’t having this issue until High Sierra 10.13.4 update. I had the reboot, system wake failure problems when running the public betas of 10.13.4, so did a clean install of 10.13.3 and all was fine again. Now stuck with the issue following the 10.13.4 release. It’s really not good enough. Reset the NVRAM, SMC, erase and install, clean install. Nothing worked. Currently waiting on Apple technical.

Apr 17, 2018 8:42 AM in response to Paravis

hi everyone. i have the same issue with my MacBook Pro (Retina, Mid 2012).

after i close the display it goes into sleep mode, after some minutes 2 startup sounds and then the error message "sleep wake failure".

the first time this happened at night, i woke up from the gongs and when i tried to start the computer on the next morning the SSD was dead!

In the apple store they told me if they would fix it, they had to change the main board for about 900 bucks or so. so i decided to try my luck with another ssd (Transcend JetDrive 725).

now the mac works again but the "sleep wake failure" is still there. i wonder if the software update caused the death of the original SSD? And after that offered me an insanely expensive repair?

anyways. it would be great if anyone knows how to fix this. i hope the error does not kill my new SSD too.

Apr 19, 2018 1:03 AM in response to ghogoh

Hi

Thank you for your time with this issue. According to previous posts Apple are unaware of it. I don’t believe them, it seems they either don’t care or can’t fix it, probably the second. It will soon be time for a new ios so they hope the problem will go away. Meanwhile people all over the world will be getting very frustrated with Apple, will stop buying their expensive products and change to Windows, sad but that’s life. Windows can now do all the things we need that once only Apple could provide.

Think on Apple!

Apr 24, 2018 2:18 AM in response to McBeave

Unfortunately, there is no sign of resolution for this dreadful SWF problem. The saga goes on at the expense of so many users. Looks like it has other manifestations, too:


Apple's magical quality engineering strikes again: You may want to hold off that macOS High Sierra update... • The Regis…


With no disrespect to the enormity of the issues associated with such unimaginably complex things like modern computers, it is the disregard of the difficulties experienced by so many people over such a long time that adds insult to the injury.


In case this comment goes through, just as an update on my experience - while some situations with the iMac crashing on the dreaded Sleep Wake Failure appear similar, there is no clearly identifiable pattern of running applications or connected devices.

May 24, 2018 6:00 AM in response to ghogoh

I'm having the same trouble everyone here is reporting, but running the latest beta, too.


My report includes other variables yours does not. I wonder why?


standbydelay 10800

standby 1

womp 0

halfdim 1

hibernatefile /var/vm/sleepimage

powernap 1

gpuswitch 2

networkoversleep 0

disksleep 10

sleep 10

autopoweroffdelay 28800

hibernatemode 3

autopoweroff 0

ttyskeepawake 1

displaysleep 10

acwake 0

lidwake 1

Jul 7, 2018 2:43 AM in response to Gilles AUREJAC1

The solution you linked is quite interesting, but require a certain skill.

Moreover sounds a little bit risky if you don't know exactly what you're doing.

The author seems to have a proper knowledge of electronics and even found how to modify the cable, mounting an additional resistor.
What I think is that OWC should not declare this device compatible with later 2013+ models, because it is not.

I'm packing the hard drive and sending it back, because for me it's not a replacement to the original.

It seems there's not a solution on the market to make it happen. I mean: should I really send it to Apple or buy a new PoweBook? that's crazy, but absolutely in line with Apple policy.


Amen.

Jul 29, 2018 11:12 AM in response to ghogoh

Sorry, I did not realize I needed to take you literally because it seemed so unlikely. So thinking about it another way, it might be possible that if the computer is woken out of sleep often enough i.e. doing backup it will not crash as often. It often took 8 or more hours of sleep for my computer to show the problem.

The computer should be smart enough to realize the backup drive is not available but then anything is possible although not probable.

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Sleep Wake Failure: Reboots only after upgrading to High Sierra

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