MacBook won't detect external display

Hello,


A bit ago I purchased myself a MacBook Pro 15" (2016).

I purchased an adapter so I could connect it to my external monitor (which functions perfectly). It was a USB-C to DisplayPort adapter, after which I used a DisplayPort cable to connect it to my external UHD monitor (Philips Brilliance 288P).

The MacBook Pro was running Sierra as operating system, and it recognized the external monitor.


After I went through a bit of technical problems, however. Eventually, my 2016 model got replaced by a brand-new 2017 model. This one shipped with High Sierra, and is now running version 10.13.


Since the "update" to High Sierra (which I cannot revert, since it shipped with this OS X), my MacBook Pro 15" (2017) does not recognize my external monitor anymore using the exact same method I used before (USB-C to DisplayPort adapter).


The external monitor does not show up in the "display" section, and when connected and turned on simply goes to sleep. Normally it automatically detects a source and switches to that mode, but I also tried manually switching to DisplayPort as an input, after which I immediately receive the message of no signal being found.


I know for sure that the adapter works properly, as I have two of them which both worked before. Little tricks such as trying all USB-C ports, rebooting and reconnecting everything and booting in safe mode are to no use. Since using this new MacBook Pro with High Sierra on it, it simply acts as if my external monitor does not exist.


Does someone have any clue on what to do?

[Re-Titled by Host]

MacBook Pro with Retina display, macOS High Sierra (10.13)

Posted on Oct 28, 2017 8:10 AM

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120 replies

Aug 13, 2018 4:12 AM in response to xevtbng

This may sound ridiculous but I solved the problem with my work Macbook Pro 2017 13inch running High Sierra 10.13.6 by simply changing the adapter for the monitors Mini DisplayPort cable from an £ 49 Apple Thunderbolt 2 - Thunderbolt 3/USBC and downgrading it to just a £8.00 Mini DisplayPort to Thunderbolt 3/USBC from Amazon.

I did a restart and then had to Detect the display but it worked instantly.


Maybe High Sierra has trouble detecting the display information when it is being transferred along a Thunderbolt two profile not sure.


Hope this helps.

Dec 2, 2017 1:54 AM in response to xevtbng

Well I had the same problem connecting a 2017 iMac to a secondary screen and have tried pretty much everything from fresh installs of High Sierra, VRAM etc... Downgrading to Sierra will solve your problem and I even thought about buying a USB-C monitor (until I saw the price!!) but eventually as a last resort I bought the Apple USB-C to Digital AV adaptor and this has solved by problems and things work now. Just one point though, I originally purchased a third party one, but did not work at all. In the UK the adaptor is £70 from Apple, but was able to pick it up for £45 from Amazon.

Dec 7, 2017 12:05 PM in response to xevtbng

One cause might be that the 2016 MacBook Pro uses USB 3.1 over USB-C, whereas the 2017 model uses Thunderbolt 3 over USB-C. You might have better luck with a Thunderbolt 3 to DisplayPort adapter if you can find one.


I've had a problem that I think is related, in that I can't connect to an FTDI device from my 2017 MBPtb with an adapter, but I can connect to it just fine under the same OS with a 2012 MBPr. I suspect there's something going a bit wrong with the conversion from Thunderbolt 3 to USB.

Jan 31, 2018 5:51 AM in response to xevtbng

I had tried everything suggested in this discussion. Finally, I changed the cord I was using for my monitor from an HDMI-lightening cord, for which I was using an Apple lightening to USB-C adapter TO an HDMI-HDMI cord with an Apple HDMI to USB-C adapter. It seemed counter intuitive, but it finally works now. After two months of screwing around, it came down to the cord. (The old cord still works with my older macbook pro.) For me, it just came down to the right cord for my monitor. I would experiment, (save your receipts) and find the right one for you. Good luck!

Feb 28, 2018 12:02 AM in response to xevtbng

I've been having the same issue with both my iMac and my Mac Book pro. They no longer connect to a monitor that I have been using for years, but my fiance's windows computer can, so I know it's not the monitor or the cord. I use a lightening adaptor to whatever the standard monitor cord is with the pokey pins (as you can tell I'm really techy). My monitor is a hella old (technical term) Dell monitor.


I tried all the suggestions including downloading the display link driver and that didn't work. Tried resetting SMC (while disconnected from the monitor) and that didn't work.


HOWEVER, user Pooh1952's suggestion did work (thanks!):


With the monitor plugged in, I turned the computer off, then back on and reset NVRAM & PRAM by holding cmd/opt/p/r when I heard the startup sound until I heard it again. Logged in and the display worked!


BUT, when I unplug the display and plug it back in, it stops working. I only need it for my iMac though so I should be able to just keep it plugged in. It stays connected when it's asleep but I haven't tried restarting it yet... <:\


Best of luck everyone! This is stupid. 😀

Mar 26, 2018 7:51 AM in response to xevtbng

I have had this same issue with an LG ultra wide 34" monitor and my MacBook Pro (2017). It would work only periodically with the connection from Thunderbolt 3 to the thunderbolt connection on the back of the monitor. (It worked perfectly until the High Sierra update) It has been over a month of back and forth with apple and LG. The apple engineers recommended using a thunderbolt 3 to display port cable. It now recognizes the display and has been working for 3 days. Unfortunately, the display is not as sharp as the thunderbolt connection was. The thunderbolt 3 to HDMI cable also allowed my MacBook to be visible but the resolution was really bad. I wish an update would come that would allow me to connect like I was prior to High Sierra.

Feb 13, 2018 10:30 PM in response to DonH49

I installed High Sierra on my Macbook Pro and then my mini display-port to HDMI stopped working. I tried every reset and different HDMI cables, nothing worked. Then I found the problem. When installing major updates on Mac's if you leave devices plugged in, as the computer restarts several times during install power surges through your ports can knock out your external devices. Well that's what happen, it broke my mini displayport adapter. after using a new one, problem solved. High Sierra or Sierra can knockout Thunderbolt docks, display adapters or anything connected to your computer. So next time, unplug everything connected to your Mac before updating.

Mar 7, 2018 2:23 PM in response to JS.NYC

Okay. Full disclosure (even though I tried this a couple times before) it seems unplugging the monitor—at the source (not just from the back of the monitor) for 15+ secs and then plugging back in cleared up the issue. 😐


My 2017, 15” MacBook Pro is now connected via third-party mini display port to usb-c adapter, to my 27” Apple Display and working perfectly as I type this. Crisis averted, for me anyway. Good luck everybody.

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MacBook won't detect external display

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