Help! iPhone 7 went into boot loop mode and now is stuck in recovery mode and can't update or restore

Hi. I have a 128gb iPhone 7. I got it a little over a year ago, maybe a week or two after it was released. I am currently running the most recent version of iOS as well, and my iTunes software on my Mac is up to date as well.


Last night, as I was getting ready to sleep, my phone randomly went blank and looked like it was resetting (the type of reset you get from holding down the power button and the volume down button simultaneously. It went dark, then I held the buttons and saw the apple logo as expected. Waited a few seconds expecting to see my lock screen, but instead it went dark again, the apple logo showed up once more, and the process kept repeating. As if it was stuck in this reset/restart mode. It kept doing this and would not stop. I was just looking at facebook and then this occurred.


It was 2 AM and I was exhausted, so I didn't want to look into it too much then because I needed sleep. I plugged my phone into my laptop, followed instructions on how to put it in recovery mode, and finally it appeared in my iTunes. The phone's screen was that of a lightning cable pointed at the iTunes logo, with "support.apple.com/iphone/restore" at the top.


Anyways, my mac gave me two options: Update the software which hopefully will fix it, and if that doesn't work, then restore. I don't know what the update would have necessarily done because I am always running the most recent iOS, but I chose that option anyway. It downloaded the iOS, began to extract the file, and gve me an error saying that it can't be updated and I need to try restoring instead. I said okay. This is what as follows:User uploaded fileUser uploaded file

So it begins to extract the software, then it shows all that "waiting for iPhone" "preparing iPhone" dialogue. The phone goes blank as if its ready to begin the update/restore. Then, for a split second, I actually do see the progress screen on my phone. I'm referring to the thin progress bar line that appears whenever you're resetting settings, updating, restoring, etc. This one:User uploaded file


But it's only their momentarily. Then, unfortunately, the phone goes blank again and the screen lights up, sort of like you just restarted the phone again. And then it returns to the connect iPhone to iTunes screen with the link at the top and I get this error on iTunes:User uploaded file. I really don't know what to do. I've made sure my iTunes is up to date, I've restarted my mac, etc. I'm pretty sure my one year limited warranty is expired too and I really need this to be fixed. Does anyone please know a way to do this so that I don't have to bring it in? I am a college student and I am doing research at the moment. I need my phone and do not have any time whatsoever to go to an apple store.


Thank you for the help

iPhone 7, iOS 11.0.3

Posted on Oct 29, 2017 5:17 AM

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Question marked as Top-ranking reply

Posted on Feb 7, 2018 12:33 AM

I've worked through this exact issue, step by step as you have documented. Your screenshots provide excellent examples of what happened and when.

Upon getting the 4013, I put the device right back into recovery mode while still plugged in. The error went away and the restore finished.

This happened on another device I helped with but I got the 4013 twice after the other steps. Once again, I ignored the error, and straight away, I manually put device in recovery mode each time. Error went away. Restore finished successfully on this one as well.

Phones haven't had issues since or I know I would've gotten a text or call.

*Also, both needed carrier updates. I quickly updated the carrier settings per the prompt, which is not a typical occurrence I find in helping with restoring devices. Interesting in both of these specific situations, that prompt appeared before setting up device after reset/restore process...

Side note: I restored both via latest version of iTunes (12.7 version) at the time and via a MacBook Pro

34 replies

Feb 7, 2018 9:01 PM in response to liv0123

RECOVERY MODE INFO in relation to being unable to update or restore your device:



If you can‘t update or restore your iPhone, iPad, or iPod touch

You can put your iOS device in recovery mode, then restore it with iTunes.

In these situations, you might need to use recovery modeto restore your device:

  • iTunes doesn't recognize your device or says it's in recovery mode.
  • If your screen is stuck on the Apple logo for several minutes with no progress bar.
  • You see the connect to iTunes screen.

Learn what to do if you see the progress bar on your screen for several minutes.

Put your device in recovery mode and set it up again

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  3. While your device is connected, force restart it with these steps, but don't release the buttons when you see the Apple logo, wait until the connect to iTunes screen appears:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the connect to iTunes screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see connect to iTunes screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the connect to iTunes screen.User uploaded file
  4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits the connect to iTunes screen, let the download finish, then repeat step 3.User uploaded file
  5. After the Update or Restore completes, set up your device.

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Help! iPhone 7 went into boot loop mode and now is stuck in recovery mode and can't update or restore

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