iPhone not getting group texts

I have an IPhone 8 and was running on iOS 11. I have a group text that I use frequently that includes iPhones and android phones. Last night I stopped receiving the texts from that group. I could still send but I have to reboot my phone and then a bunch of the texts come through at once. I did a network reset, a hard reboot, updated to iOS 11.1. I tried a new conversation but still with android and iPhone but that’s not working either. I can get individual texts, both iMessage and sms, and I can get group texts with just iMessage. So how can I solve this problem?

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Posted on Nov 2, 2017 8:44 AM

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Posted on Nov 2, 2017 9:01 AM

scovey wrote:


I have an IPhone 8 and was running on iOS 11. I have a group text that I use frequently that includes iPhones and android phones. Last night I stopped receiving the texts from that group. I could still send but I have to reboot my phone and then a bunch of the texts come through at once. I did a network reset, a hard reboot, updated to iOS 11.1. I tried a new conversation but still with android and iPhone but that’s not working either. I can get individual texts, both iMessage and sms, and I can get group texts with just iMessage. So how can I solve this problem?

If you can't send or receive messages on your iPhone, iPad, or iPod touch - Apple Support


group MMS is a carrier feature, you'll need to contact your phone carrier.

24 replies

May 17, 2018 11:13 PM in response to scovey

I’ve been having the same issue.

This issue relates to me sending messages to Droids, and iPhone + Droid group messages.


I have an iPhone 8 Plus. I send out group messages that my party doesn’t receive. And I send MMS messages like photos and videos to non iPhones (Droids), and they can’t recieve the MMS on their end.


I’ve resetted my phone a few times. It would resolve for a while. Then get worse and worse as time goes by, eventually leading back to my initial problem. At first I can send MMS and they’d receive it, as long as I sent it by 5’s or less. Then eventually I can only send them one by one, that way, they’d receive it. Until they don’t recieve anything at all anymore.


I don’t think it’s my carrier. I think it’s an iOS problem.

May 18, 2018 5:26 PM in response to scovey

Having this exact issue. Started about two weeks ago - prior to that, myself, another iPhone and one other Android were in a group text. I was getting them all. Suddenly, they started appearing separately.
I went in to check my settings and found that my group messaging was off (odd, because I'd never touched that button), so I turned it back on. Didn't work.

Also: my SMS was off - which I never touched either. I couldn't figure out why a pic I'd kept trying to send a friend wouldn't send when I had sent this same friend a photo just days prior. On top of that, every couple phone calls I was getting call failure. Calls dropping left and right and no group texts.

I think this is an iOS issue and quite frankly, I'm over it. My phone is an 6sPlus that I've only had for a year and a half. Not long enough to have all these issues.

Jun 11, 2018 1:24 AM in response to scovey

I am having the same problem with my IPhone X. I am not receiving group texts unless I turn my phone off and back on. When I turn it back on, all the messages start showing up with the same time stamps. This is so disappointing because we expect the best from Apple and iPhone X is too expensive too have software issues. Two weeks ago I took my phone to Apple. We have to reset everything. I received group texts for a week and then it happened again. Apple needs to address this problem as soon as possible.

Aug 6, 2018 6:42 PM in response to justinfrommilford

Just started having this problem within the last week and I have Verizon. Just noticed it today, so not quite sure when it started. Seems to be related to just one group text that includes Android devices - I was texting with this group last week without issue.


Not sure if it would be a problem with a different group of people with some who have Androids. I don't use group texts a lot, but I can see why it is a problem if it doesn't get fixed.

Aug 10, 2018 9:12 AM in response to pmousaw

I do not receive group text messages that are sent when my phone is turned off. This is in an all iPhone group. I have an iPhone 6 and am a long-time Verizon user. I first noticed the problem when I went in for the battery replacement (January 31, 2018). For whatever reason, instead of replacing the battery Apple gave me a new -- I assume refurbished -- iPhone 6.


As I understand it, when your phone is turned off the message should be sitting on Apple's servers waiting for your phone to turn back on. That does happen for my spouse (iPhone X, Verizon) but not for me.


I have been on the phone with Apple for hours about this and have tried rebooting and restarting and re-everything. Nothing works.


Thoughts?

Sep 5, 2018 7:50 PM in response to scovey

I am having this issue as well. I have a brand new iPhone8 with Verizon. I noticed last week that I am not receiving some text messages in a group message with both iPhones and non iPhone users. I have reset the network settings and tried toggling SMS, MMS, iMessage, and group messaging off and on. I really don't want to have to backup and then reset my iPhone again. But I have found no way to even temporarily fix the problem. Hope Apple fixes soon.

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iPhone not getting group texts

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