iPhone not getting group texts

I have an IPhone 8 and was running on iOS 11. I have a group text that I use frequently that includes iPhones and android phones. Last night I stopped receiving the texts from that group. I could still send but I have to reboot my phone and then a bunch of the texts come through at once. I did a network reset, a hard reboot, updated to iOS 11.1. I tried a new conversation but still with android and iPhone but that’s not working either. I can get individual texts, both iMessage and sms, and I can get group texts with just iMessage. So how can I solve this problem?

[Re-Titled by Host]

Posted on Nov 2, 2017 8:44 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 25, 2018 10:21 AM

So I’ve been having this problem since my iPhone 6 which carried to my iPhone X. So I don’t thing it’s the phone. I talked to Apple support and AT&T and got pushed back and forth...ugh. Anyway but I did the resetting of network, turned on and off phone, reboot, etc, theses methods all work but only temporarily. I also tried this method from a suggestion from ATT. “Settings/Message and toggle off in this order: group mms, mms, send as sms, then iMessage. The back to setting: tap on cellular data the turn off phone. Wait fir a few minutes then turn on phone and toggle everything back on in reverse order. This method seems to work the longest but eventually the problem returns. So got back on the phone with ATT and Apple again for an hour each and found no solution from them but did find out that when there’s a android in a group of iPhones, it turns every single message exchanged in that group to a SMS (so we better make sure we have enough data package to cover or always in WIFI). So I started thinking maybe something in the setting in the background from upgrading to newer iPhones everywhere might have caught some sort issue. So what I did is 1. Did a network reset. 2. Reset all settings (resets all settings to factory but keeping your data), 3. Reset location and privacy. 4. Backed up my iPhone to my iTunes (this backed up my data with all the settings in manufacture default. 4. Restored my phone on iTunes buy downloading the newest iOS so my phone is now in the state when I first opened the box. 5. Once it finished restoring to a new phone with nothing on it, I selected restore from the backup I just did with the factory default settings. 6. Then of course I had to go back and redo my settings to the way I like (don’t forget to turn on mms and group during the process). It was a pain in the *** but I think I’ve been doing ok. I text a sep text to a person in the group and ask her if there were any texts sent that I didn’t get. So far I seem to be ok and it’s been two days. Where as all the methods before problems return sooner.

24 replies

Aug 6, 2018 6:42 PM in response to justinfrommilford

Just started having this problem within the last week and I have Verizon. Just noticed it today, so not quite sure when it started. Seems to be related to just one group text that includes Android devices - I was texting with this group last week without issue.


Not sure if it would be a problem with a different group of people with some who have Androids. I don't use group texts a lot, but I can see why it is a problem if it doesn't get fixed.

Sep 5, 2018 7:50 PM in response to scovey

I am having this issue as well. I have a brand new iPhone8 with Verizon. I noticed last week that I am not receiving some text messages in a group message with both iPhones and non iPhone users. I have reset the network settings and tried toggling SMS, MMS, iMessage, and group messaging off and on. I really don't want to have to backup and then reset my iPhone again. But I have found no way to even temporarily fix the problem. Hope Apple fixes soon.

Sep 8, 2018 7:57 AM in response to scovey

Same thing was happening to me on iPhone 6s after replacement SIM card. I replaced my message app with Verizon message+ app and that resolved the issue

Message+ Group Chat messages are waiting for you. You will need the Message+ app to read these messages. If not already installed on your phone, you can download the Message+ app here https://www.vzmessages.com/getclient

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone not getting group texts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.