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scovey Author

Level 1

24 points

iPhone not getting group texts

I have an IPhone 8 and was running on iOS 11. I have a group text that I use frequently that includes iPhones and android phones. Last night I stopped receiving the texts from that group. I could still send but I have to reboot my phone and then a bunch of the texts come through at once. I did a network reset, a hard reboot, updated to iOS 11.1. I tried a new conversation but still with android and iPhone but that’s not working either. I can get individual texts, both iMessage and sms, and I can get group texts with just iMessage. So how can I solve this problem?

[Re-Titled by Host]

Posted on Nov 2, 2017 8:44 AM

Top-ranking reply

Slt0178

Level 1

13 points

Posted on Jan 6, 2018 6:14 AM

I’ve been having same problem with my new iPhone X and took it to my Att store (carrier) and they put a new SIM card in it but still having same issues with receiving group text replies from android users. Then I took to Genius Bar and Apple support said to change iCloud account, so moved forward with that and still have same problem. Help or give me a NEW PHONE because $900 on a new iPhone X has been more of a dumb phone than a smart phone!!!

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24 replies

Aug 29, 2018 7:21 PM in response to justinfrommilford

I have Verizon and I have this problem. Still trying to figure how to get the group texts that have been sent to me over a period of weeks. Apple, are you reading this? Happened with my older iPhone as well.

pmousaw

Level 1

4 points

Aug 30, 2018 4:27 AM in response to Elizabeth DeCarli

Had the same problem. Apple support went through their checklist but nothing worked. The support person from Apple connected me with Verizon and the person I connected with reset or changed some kind of setting on my account and it was fixed. That was about a month ago and it’s still working for me.

Sep 5, 2018 7:50 PM in response to scovey

I am having this issue as well. I have a brand new iPhone8 with Verizon. I noticed last week that I am not receiving some text messages in a group message with both iPhones and non iPhone users. I have reset the network settings and tried toggling SMS, MMS, iMessage, and group messaging off and on. I really don't want to have to backup and then reset my iPhone again. But I have found no way to even temporarily fix the problem. Hope Apple fixes soon.

Sep 8, 2018 7:57 AM in response to scovey

Same thing was happening to me on iPhone 6s after replacement SIM card. I replaced my message app with Verizon message+ app and that resolved the issue

Message+ Group Chat messages are waiting for you. You will need the Message+ app to read these messages. If not already installed on your phone, you can download the Message+ app here https://www.vzmessages.com/getclient

BagNDrag

Level 1

20 points

Dec 25, 2017 2:19 PM in response to scovey

Scovey,

Did you find a resolution? I have the same issue, iPhone X, iOS 11, I have to reboot to get group messages.

BagNDrag

Level 1

20 points

Jan 10, 2018 9:25 AM in response to scovey

For me, going to Settings->General->Reset and resetting the "Network Settings" fixed this issue for me. I no longer have to reboot to receive the group text messages I was missing.

Revrasm4

Level 1

13 points

Feb 21, 2018 10:28 AM in response to BagNDrag

What does it do when you reset the network settings?

MMille5

Level 1

4 points

Feb 22, 2018 6:01 PM in response to scovey

I just converted to an iPhone 8 from a 5 and had the same issue. I could receive the group message but could not reply. I finally fixed it by turning off imessaging.

Aug 24, 2018 9:02 PM in response to scovey

Same issue. I will get them sometimes the next day all at once or in the middle of the night.

iPhone not getting group texts