iPhone not getting group texts
[Re-Titled by Host]
So I’ve been having this problem since my iPhone 6 which carried to my iPhone X. So I don’t thing it’s the phone. I talked to Apple support and AT&T and got pushed back and forth...ugh. Anyway but I did the resetting of network, turned on and off phone, reboot, etc, theses methods all work but only temporarily. I also tried this method from a suggestion from ATT. “Settings/Message and toggle off in this order: group mms, mms, send as sms, then iMessage. The back to setting: tap on cellular data the turn off phone. Wait fir a few minutes then turn on phone and toggle everything back on in reverse order. This method seems to work the longest but eventually the problem returns. So got back on the phone with ATT and Apple again for an hour each and found no solution from them but did find out that when there’s a android in a group of iPhones, it turns every single message exchanged in that group to a SMS (so we better make sure we have enough data package to cover or always in WIFI). So I started thinking maybe something in the setting in the background from upgrading to newer iPhones everywhere might have caught some sort issue. So what I did is 1. Did a network reset. 2. Reset all settings (resets all settings to factory but keeping your data), 3. Reset location and privacy. 4. Backed up my iPhone to my iTunes (this backed up my data with all the settings in manufacture default. 4. Restored my phone on iTunes buy downloading the newest iOS so my phone is now in the state when I first opened the box. 5. Once it finished restoring to a new phone with nothing on it, I selected restore from the backup I just did with the factory default settings. 6. Then of course I had to go back and redo my settings to the way I like (don’t forget to turn on mms and group during the process). It was a pain in the *** but I think I’ve been doing ok. I text a sep text to a person in the group and ask her if there were any texts sent that I didn’t get. So far I seem to be ok and it’s been two days. Where as all the methods before problems return sooner.
update: i spoke with the apple helpline and they suggested turning back on imessage and facetime, since they had been off for almost 24 hours. they said it should reboot itself, basically. so far, so good, everything is working again! 🙌-1F3FE;
Has anyone noticed that the only carrier ever mentioned is AT&T? I have ATT and have had this issue for a year and I’m fed up. When troubleshooting online I see everyone blames Apple and then says they have ATT. I’m convinced it’s the carrier and will probably switch soon. If anyone who is having this problem does NOT have AT&T please let me know.
Just started having this problem within the last week and I have Verizon. Just noticed it today, so not quite sure when it started. Seems to be related to just one group text that includes Android devices - I was texting with this group last week without issue.
Not sure if it would be a problem with a different group of people with some who have Androids. I don't use group texts a lot, but I can see why it is a problem if it doesn't get fixed.
I have Verizon and I have this problem. Still trying to figure how to get the group texts that have been sent to me over a period of weeks. Apple, are you reading this? Happened with my older iPhone as well.
Had the same problem. Apple support went through their checklist but nothing worked. The support person from Apple connected me with Verizon and the person I connected with reset or changed some kind of setting on my account and it was fixed. That was about a month ago and it’s still working for me.
I am having this issue as well. I have a brand new iPhone8 with Verizon. I noticed last week that I am not receiving some text messages in a group message with both iPhones and non iPhone users. I have reset the network settings and tried toggling SMS, MMS, iMessage, and group messaging off and on. I really don't want to have to backup and then reset my iPhone again. But I have found no way to even temporarily fix the problem. Hope Apple fixes soon.
Same thing was happening to me on iPhone 6s after replacement SIM card. I replaced my message app with Verizon message+ app and that resolved the issue
Message+ Group Chat messages are waiting for you. You will need the Message+ app to read these messages. If not already installed on your phone, you can download the Message+ app here https://www.vzmessages.com/getclient
Scovey,
Did you find a resolution? I have the same issue, iPhone X, iOS 11, I have to reboot to get group messages.
Same issue. I will get them sometimes the next day all at once or in the middle of the night.
iPhone not getting group texts