Iphone 8 Plus Freezing/Crashing/Restarting using iOS 11

They said the same thing to me when I sent mine in. It’s because they make you wipe it before they can touch it. So they don’t get the panic faults in the logs.

Hence why I took mine into the Apple store and they replaced it. You might want to wait for the crash to happen and go into the logs under Settings > Privacy > Analytics > Analytics data and find the panic.ips file and send that to support instead and just explain it won’t show if you wipe the phone till it’s used for a bit, but when it does that shows.

I took my phone into the Apple store and they replaced it, because it was a hardware defect with very similar symptoms that you explained.

I got my replaced , things I did

- replicated the issue multiple times in front of apple executive

- wrote an email to service centre with detailed issues I was facing

- escalated the issue through online support and phone support

- talked to first service engineer

I took some pain as my phone was not working kid if day 1. After submission in service centre it was replaced in 4-5 days.

It’s just you have to prove them the issue and also in email you can always give reference on this community thread for there reference

They did replace my phone at the store, at my insistence. They actually wanted to send it back to the service center. No problems with the replacement so I suspect it was a hardware issue.

I just sent mine to an authorised Apple service provider and they replaced the phone in less than a week. They said the restarting was a common issue with a particular iOS update. They were not too certain about the freezing though. It's been close to 2 weeks now with the new unit restored from the same backup and NO issues so far... hopefully.

When I went to the store it end being hardware problem. So I suggest to go to the store and have them run couple of tests. If it fails, they will replace you’re phone for free as long as you have warranty.

Similar issue appeared on my iPhone 8 Plus a week ago, and I just returned from Apple Store 20 mins ago. They told me to wait for 1-2 weeks for factory testing and will offer a replacement.

I can tell this is not a iOS capability issue, it could be caused by the bad quality control of the boards near the home button. Like the motor, the built-in microphone, etc.

I went again to the Apple store and asked that they read the last report. They replaced my phone on the spot. I keep looking at my new phone expecting it to be off, but so far, so good!

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

I suggest to just bring your phone in for servicing.

It would most likely be replaced.

Fingers crossed, I haven't had any issues so far.

Me too was facing same issue but fixed it by restoring my iPhone from backup and deleted all apps and then reinstalled it again. https://www.indabaa.com/iphone-crashing/

I was having the same issue. My phone begin spontaneously and continuously restarting and rebooting. The only solution was doing a hard re-set and restoring the iPhone. So far so good

Had the same issue start less than a week ago. Might have been the same time when I upgraded IOS. Worst part is today it just wouldn't turn on, even after trying to hard restart.

If anyone has any solutions, it will be much appreciated.

I'm going through this for the past 3 months. Random restarts, phone freezing suddenly and no buttons working unless connected to an iphone charger. Called apple support last week and they told me to erase the phone and set it up as new phone. Did that. It worked for 4 days and from yesterday the restarting issue started to happen again. Worthless buy. I'm heading to the apple authorized service provider tomorrow. Thanks to this thread, I can bring up the data analytics to see how many times the crash happened. Pretty unreliable product from apple. They should make a recall of this crappy device.

advitha

1 year I believe and I talked to Apple support on twitter and they sorted everything for me.