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Iphone 8 Plus Freezing/Crashing/Restarting using iOS 11

I have had my iPhone 8 plus for a month now and haven't had any problems up until yesterday. Randomly it froze and crashed then rebooted itself. Things seemed to be fine after that for the rest of the day. Then, this morning I wake up and notice I needed to update to iOS 11.1 which I downloaded and started installing. Halfway through it froze, crashed, rebooted.


The rest of the day consisted of my phone working for 15 - 30 min, then freezing, crashing, and rebooting. Despite the frustration I was able to update to iOS 11.1 but it did not help. I also have all my apps up to date. I was advised by Verizon Tech Support to perform a factory reset, which I did and it did not fix the issue.


it will crash whether I have an app running/using my phone or whether I have it in my pocket with no apps running.


Anyone know what might be causing this or how I can go about resolving this issue? Any help is much appreciated.


Thanks!


Dan

iPhone 8 Plus, iOS 11.1

Posted on Nov 2, 2017 7:33 PM

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Question marked as Best reply

Posted on Dec 11, 2017 7:37 PM

Had the same issue start less than a week ago. Might have been the same time when I upgraded IOS. Worst part is today it just wouldn't turn on, even after trying to hard restart.


If anyone has any solutions, it will be much appreciated.

36 replies

Mar 17, 2018 1:20 AM in response to Boerum

I got my replaced , things I did

- replicated the issue multiple times in front of apple executive

- wrote an email to service centre with detailed issues I was facing

- escalated the issue through online support and phone support

- talked to first service engineer

I took some pain as my phone was not working kid if day 1. After submission in service centre it was replaced in 4-5 days.

It’s just you have to prove them the issue and also in email you can always give reference on this community thread for there reference

May 17, 2018 11:20 AM in response to DanimoDawaya

I'm going through this for the past 3 months. Random restarts, phone freezing suddenly and no buttons working unless connected to an iphone charger. Called apple support last week and they told me to erase the phone and set it up as new phone. Did that. It worked for 4 days and from yesterday the restarting issue started to happen again. Worthless buy. I'm heading to the apple authorized service provider tomorrow. Thanks to this thread, I can bring up the data analytics to see how many times the crash happened. Pretty unreliable product from apple. They should make a recall of this crappy device.


advitha

Iphone 8 Plus Freezing/Crashing/Restarting using iOS 11

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