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Level 1

26 points

Iphone 8 Plus Freezing/Crashing/Restarting using iOS 11

I have had my iPhone 8 plus for a month now and haven't had any problems up until yesterday. Randomly it froze and crashed then rebooted itself. Things seemed to be fine after that for the rest of the day. Then, this morning I wake up and notice I needed to update to iOS 11.1 which I downloaded and started installing. Halfway through it froze, crashed, rebooted.

The rest of the day consisted of my phone working for 15 - 30 min, then freezing, crashing, and rebooting. Despite the frustration I was able to update to iOS 11.1 but it did not help. I also have all my apps up to date. I was advised by Verizon Tech Support to perform a factory reset, which I did and it did not fix the issue.

it will crash whether I have an app running/using my phone or whether I have it in my pocket with no apps running.

Anyone know what might be causing this or how I can go about resolving this issue? Any help is much appreciated.

Thanks!

Dan

iPhone 8 Plus, iOS 11.1

Posted on Nov 2, 2017 7:33 PM

Best reply

jpim

Level 1

9 points

Posted on Dec 11, 2017 7:37 PM

Had the same issue start less than a week ago. Might have been the same time when I upgraded IOS. Worst part is today it just wouldn't turn on, even after trying to hard restart.

If anyone has any solutions, it will be much appreciated.

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36 replies

Feb 20, 2018 11:02 AM in response to mdsmash

Thanks, I bought my iPhone through Verizon should I go through them? What’s the standard warranty Apple has on the iPhone 8?

mdsmash

Level 1

4 points

Feb 20, 2018 11:16 AM in response to ndharris001

1 year I believe and I talked to Apple support on twitter and they sorted everything for me.

Mar 1, 2018 5:31 AM in response to Kingmanisingh

I am from India

Is it sorted out now ?

Or still facing problem ?

Please help

I submitted my phone today waiting for service center to come back.

Regards,

Vidit

Mar 1, 2018 6:09 AM in response to viditfromghaziabad

Repair Center claimed they couldn’t duplicate the issue. Awaiting return of the phone to the Apple Store so we can come to some resolution.

Mar 17, 2018 7:35 AM in response to DanimoDawaya

They did replace my phone at the store, at my insistence. They actually wanted to send it back to the service center. No problems with the replacement so I suspect it was a hardware issue.

Boerum

Level 1

12 points

Apr 19, 2018 12:32 PM in response to Boerum

I went again to the Apple store and asked that they read the last report. They replaced my phone on the spot. I keep looking at my new phone expecting it to be off, but so far, so good!

Iphone 8 Plus Freezing/Crashing/Restarting using iOS 11