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iPhone X - green line

Day one and a bright green line has appeared down the right side of the iPhone X. Anyone else having this issue?

iPhone X, iOS 11.1

Posted on Nov 4, 2017 8:05 AM

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Question marked as Top-ranking reply

Posted on Jan 22, 2018 7:55 AM

Hi all

Same issue popped up on Jan12 after very normal (boring) use of the phone ie no shocks, no falls, no extreme temperatures, phone in a case and with a glass screen protection since day 1

Took 7 days to get an appointment at a 'Genius' bar where they offered to replace the screen when i asked for an exchange for a new unit ... 1 hour wait seemed acceptable anyway but i had to wait 2 hours to have the 'Genius' tell me they have to give me a brand new one ... problem solved but this is a first in my 20+ years of owning Apple devices that i experience poor quality manufacturing AND poor quality service in the same instance - disappointed


User uploaded file

105 replies

Jan 31, 2018 5:55 AM in response to nikolaus_austrian-auditor

There's no need to post photos on this thread.


Some iPhone X displays have experienced failures; when a device is new is the most likely time for this to occur.


If it happens to you, simply visit your local Apple Store or other servicer and arrange for repair/replacement.


I't's unfortunate that this takes so long in some geographic locations.

Jan 31, 2018 12:23 PM in response to Dogcow-Moof

Are you annoyed by the posting of the pictures ?
In this way people encountering this issue recognize the problem and act accordingly.
The phone was exchanged today by apple acknowledging the issue at hand, nonetheless this doesn't absolve a company like Apple putting on the market a very expensive product without proper testing and quality !


So minimizing the problem by saying - " Some iPhone X displays have experienced failures; when a device is new is the most likely time for this to occur.

If it happens to you, simply visit your local Apple Store or other servicer and arrange for repair/replacement. " -

doesn't make it better or more comfortable to customers paying 1000 $ for a phone .


All the best !

Jan 31, 2018 8:08 PM in response to __COSS__

It happens; people buying far more expensive items have also had failures - anything made by humans will.


The point is, there are more than enough photos here to recognize the issue, and the knowledge that Apple or your local servicer will rapidly get the issue addressed should be enough to assuage anyone with concerns.


It's upsetting with a phone; I know people who have moved into a new $1M+ home only to find out the roof leaked the first time it rained.

Feb 3, 2018 8:17 AM in response to benvolio1979

The same issue popped up on my iPhone X this morning. Opened the phone and all the sudden I have a green line running vertically along the right edge of the screen. This is my second iPhone X with a display issue. The first phone I got had a small air bubble under the display glass and Apple replaced it. Maybe I'm a 1 in 1 million case but 2 hardware issues on 2 separate devices, seems like Apple's quality is going down the drain. Not acceptable when they want to charge $1000+ for a phone. We will see but might be my last iPhone.

Mar 1, 2018 2:28 AM in response to Dogcow-Moof

I did. I went to tbe nearest mac center. The problem is accidentally spilled a glass of water on my phone. And the CS representative said that once the LCI (liquid contact indicator) turns red the warranty will be void and i need to pay for the diagnosis ($40) and if i want a replacemeng i will pay $780.



Water damage is not included on their warranty and she said that phone is only for splash and just misunderstood the specs of it.

iPhone X - green line

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