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benvolio1979 Author

Level 1

90 points

iPhone X - green line

Day one and a bright green line has appeared down the right side of the iPhone X. Anyone else having this issue?

iPhone X, iOS 11.1

Posted on Nov 4, 2017 8:05 AM

Top-ranking reply

hkurata

Level 1

4 points

Posted on Jan 22, 2018 7:55 AM

Hi all

Same issue popped up on Jan12 after very normal (boring) use of the phone ie no shocks, no falls, no extreme temperatures, phone in a case and with a glass screen protection since day 1

Took 7 days to get an appointment at a 'Genius' bar where they offered to replace the screen when i asked for an exchange for a new unit ... 1 hour wait seemed acceptable anyway but i had to wait 2 hours to have the 'Genius' tell me they have to give me a brand new one ... problem solved but this is a first in my 20+ years of owning Apple devices that i experience poor quality manufacturing AND poor quality service in the same instance - disappointed

View in context

105 replies

Nov 11, 2017 6:54 AM in response to Dogcow-Moof

I agree its needs to be taken back for exchange, but I wouldnt do it before they find out what the issue is. You may just get another from the same batch.

tomek80

Level 1

15 points

Nov 11, 2017 12:22 PM in response to tomek80

At day is everything OK, but when is dark ...

Dogcow-Moof

Level 8

36,557 points

Nov 11, 2017 12:31 PM in response to alanfromocean township

Then they will be more aware of it.

Feel free to wait, I guess it depends how much it annoys you.

Nov 11, 2017 12:34 PM in response to tomek80

Hi Tomek are you in Europe or in the USA? If I am not mistaken the bad batch of iphone was in Europe , they came from a different factory than the ones distributed in the USA

benvolio1979 Author

Level 1

90 points

Nov 11, 2017 12:36 PM in response to alanfromocean township

I’m in USA

tomek80

Level 1

15 points

Nov 11, 2017 12:50 PM in response to benvolio1979

I’m from Europe

Chiarch

Level 1

4 points

Nov 11, 2017 8:34 PM in response to benvolio1979

I just got a green stripe down right side of my new iPhone X,

fattyfei

Level 1

57 points

Nov 11, 2017 9:31 PM in response to benvolio1979

Hello

This is a known issue, caused by the new OLED display, Samsung phones did experience the same, please wait for another firmware update, it might solve the 'green line' problem.

Nov 11, 2017 9:36 PM in response to fattyfei

We just need Apple to acknowledge it & tell us if is hardware or software issue, So far it’s appeared on iOS 11.0.1, 11.1 & 11.1.1.

EyeLove

Level 1

4 points

Nov 12, 2017 3:45 AM in response to benvolio1979

I wish this Green line means we All win A million dollars 🤔😩😂

Nov 13, 2017 8:58 AM in response to IRZ_Drive

Did the greenline appear as Soon as you got the phone when you powered on for the first time or did it come after that

Nov 13, 2017 11:40 AM in response to benvolio1979

I just want to know if there was ever a time when you first got the phone that the green line was not there. I am wondering if a phone does not have the green line now, if it will appear or not.