iPhone X touch screen not working

Hi

This is just a user to user forum nobody hear works for Apple We are just users of apple devices we help with software problems.

You will need to wait for a replacement iPhone X

Cheers

Brian 🇬-1F1E7;

I having exactly the same issue. And my options were pretty much the same. The only thing that works to correct it is to do a complete restore in "dfu" mode when connected to my computer. It didn't work all day Friday, worked all day yesterday with no issues and this morning was not working again. I tried up and down and side button reboot but nothing. Had to do a full restore which leads me to believe it is a software issue. If it was a hardware issue reinstalling the software wouldn't make it start working. I have an appt. with Genius on Tuesday hoping they can resolve as I am not putting a $1259 dollar hold on my card for a brand new phone that doesn't work. There are many others with the same problem, we are not alone. Hoping there is a software fix before I go on Tuesday. The other option was regular phone replacement which is looking like a 2 week process not cool for someone that got up at 3:01 am to order. I am guessing they have a few on hand at the store as this is slowly becoming more prevalent. If i don't walk out with a new phone then I'll start with social media and see if that speeds them up. Lets call this ScreenGate.

You have to buy an another iPhone X (iPhone X - Apple (UK))

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antoniosfromkorinthos wrote:

APPLE ARE YOU HERE?????

No, we are just fellow users on this forum; Apple only reads these articles to enforce the Terms of Use.

I suggest you contact Apple Greece directly:

Επίσημη υποστήριξη της Apple

Their phone number is listed as 00800 4414 5417.

If you restart the phone it should fix it:

1. Press and quickly release the Volume Up button.
2. Press and quickly release the Volume Down button.
3. Then, press and hold the Side button until you see the apple logo!

I hope that helps!

Rob

Hey! I'm having issues with the touch screen being intermittent when it's cold and windy. It's weird. I'm going to see if a software update fixes this, but if after a week I'm still here I'm going to go to the genius bar. But yeah it seems that people are having issues online with the touch screen.

I've done several regular restores and a few "dfu" restores and it is very odd it just works sometimes and sometimes it doesn't. I talked with a very good friend, fairly high up in the Apple and "he/she" said I can walk in and should be able to switch out the phone. I do have an appointment with a Genius today just so I don't have to wait at the store as long as a walk in. My friend says they do have units they keep for broken ones at the local store. He/She said there is no guarantee but hopefully I walk out with a working phone. When it works it is pretty remarkable. Beautiful pictures and the face recognition is awesome, no more groping to get my finger on the button.

Hey Thomas, I have had this issue too. However, my iPhone X screen stopped responding momentarily when I walked outside and the temperature dropped from 23C to 5-8C. It happened for about 1 or 2 minutes but came back to life after that. I think I will return the device and wait a few months to let Apple the time to figure out this issue.

I have a Genius Bar appointment tomorrow. Im going to ask for a swap. The swaps you’ll get now from Apple are essentially new and from my experience have been tested by Apple really well. I’ll probably have to wait for it to arrive.

and the face recognition is awesome

Yes and no.

Face ID and fingerprints don’t give you the legal protection of a Passcode... From a legal perspective, you’re LESS secure unlocking a phone with your face — or any biometric mechanism — than with a Passcode. Passcodes are considered “testimonial” evidence based on the contents of your thoughts. But in multiple cases, suspects have been ORDERED to unlock a phone via fingerprint, under the reasoning that their fingerprint (or your face) is a piece of physical evidence. They cannot order you enter a passcode. Face Recognition and Fingerprint ID are OPTIONAL on all iPhones.

My Iphine X screen stopped working as well. I took it to ATt&T(I purchased it online). They did the same thing I did and did a force restart. But it did nothing. They told me there was nothing they could do. I had to return. It online and wait 5 weeks for another one. The Apple store near me doesn't have a appointment until next Wednesdsy. What a awfull situation. Will someone update this blog where. They get through with

Hi

This is just a user to user forum nobody hear works for Apple We are just users of apple devices we help with software problems.

You will need to wait for Apple to help you get a replacement iPhone X

Can you buy/ borrow a cheap phone to use with your simcard.

Cheers

Brian 🇬-1F1E7;

I’ve had the same issue. Got mine from T-Mobile. Closest replacement date is December. Apple is no help either. I’ve done all the double shoots. Hard reboot, factory reset, set up as new iPhone, restore from a previous back up. Nothing helps.

Mine started this same exact behavior today. Took it out of my pocket and it stopped working. Tried hard resetting it, no go. Tried recovery mode, no touch input. On hold with Apple now...Very disappointing.

I had the same issue when I was trying to restore a backup via iTunes on a brand new iPhone X. The screen shows “Swipe up to upgrade” after the restoration but the touch screen just didn’t work. IT JUST DIDN’T WORK! FOR A BRAND NEW PHONE!