iPhone X touch screen not working

AT&T tried all of those methods. But still didn’t work. Was on the phone with Apple for 2 hours and could t get it to work. But they wanted me as the Guinea pig. So they asked me about 40 questions. But the phone was still broken. Bought online from AT&T and they stated I had to send it back to them and when they receive it a new phone will be shipped out. I tried to go I to a Apple store first and I a. Glad I did. They gave me a new X phone within. 3 minutes . I just hope this one works

Hi Thomas,

I just got my hand on my brand new iphone x and it seems we are having the same issue here. Since my screen still doesn't working; i can't confirm the slowness, freezing and other issues you mentioned. But from your experence, i believe it is my best choice to return the iphone x i got and get a new one.

Xi

I have the same problem (unrelated to the cold - it just doesn't work) and am super frustrated. It first manifested as an infinite boot loop. Took my phone to Apple Store today, and was not given a timeline on when I could get a replacement. We successfully reset my phone and I restored it from a backup. After seemingly returning to normal, the screen starts to randomly stop responding. Resetting sometimes works, but one attempt to reset resulted in the phone calling 911 which I could not cancel because the screen did not respond to my frantically swiping to cancel the call (they picked up and I had to apologize!). Now I'm too afraid to touch my phone, fearing that I may mess it up again before I could get a replacement. Nevertheless, I'm sure it will happen again no matter what I do.

Welcome to the #screengate club. Membership is free. ***** to be us. The only silver lining is (I’m assuming) you are I the USA and have access to Apple Stores. I have traveled overseas and I’m in a country that has not even launched the phone. I can’t even service my phone until sometime in December, and only used it 3 days. It’s a big mess..:I suspect more and more users will be affected by these manufacturing defects.

I am having the same problem. The only thing I did is take it out of my pocket which maybe it was warm? Not necessarily cold temperature but a sudden change in temperature. I reboot several times since that's the only thing you can do but it doesn't help. The screen just doesn't respond to any touch operation. I'm basically without a phone until it decides to come back. It's happened twice this week and each time I was able to get it to work by plugging it into a computer (any computer). As soon as I plug it in, it will request to be unlocked. At that point, it responds to touch input again. According to Apple statement, it comes back after several minutes. Several minutes for me is 10-15 minutes but I was driving for over an hour and it never came back. When you're driving and there's an emergency and you can't make a phone call, you can bet I'll sue Apple for releasing what in my definition is a junky and unreliable phone unless they fix it soon. Of course, maybe my phone is actually defective so I'll make an appointment with the "genius" people and see what they can do for me. Sorry if I sound unhappy (to say the least) but I've owned iPhones since day 1 and never had any problem whatsoever until this. I've never been so frustrated with an Apple product. At any rate, I hope this solution helps someone else.

I'm longing for a home button. $1400 to spend a heck of a lot of time to swipe...NO GO

will only go to my phone. My wife has one that works, knows how to use it, and mine

just won't go anywhere but to the phone, won't let me get to the update...

May return and get the iPhone 8 Plus

I performed the software update today and this did nothing to resolve this #screengate issue...this is messed up. $1300 phone, $200 Apple care, 3 days of use...never before, in the history of buying every single iPhone ever produced, has this EVER happened to me. NEVER...!

Any product can fail out of the box and in fact they are more likely to. Components fail, and humans still assemble them.

That’s why warranties exist and why Apple Stores usually have a stock of service replacements even when sold out of new IPhones.

If you’ve an issue, take it in and it will get resolved.

I am having exactly the same issues. Touchscreen does not respond at the "Hello" screen. I am unable to setup my brand new $1,149 phone. Multiple hard resets have not resolved the issue.

As to William's assertion that Apple stores reserve stock for warranty replacements that is simply not the case. Neither of the Apple stores near me have available stock and I was advised if I wanted to exchange the phone for a replacement I would have to go to the store and wait in line along with people who want to buy a new one.

Hey, that may not be true. From what I've seen (I had mine replaced):

1. The store (I bought mine online and went to the one closest to me) should be able to help you find and reserve a new one. I brought my phone in and showed them it didn't work in order to get authorized for a replacement. Although they did not have an exact same phone in stock, they were able to locate and reserve a replacement for me at another store in LA. I only had to drive 20 miles to that store and gave my name to the check-in person (the one with an iPad out front). I waited for 5 minutes before somebody came to me with a new phone to exchange. They can do this, and maybe you need to insist that they help you. It's a new phone - It's their responsibility to give you a product that works!

2. I believe replacements are in a different packaging from what one would get if they were to buy a new one. The box they brought to me was a plain white, small, flat cardboard box that only fit a phone and no other accessories. Definitely not retail packaging. They're just lazy and brushing you off if they tell you that you need to proceed as if you were getting a new phone. You do not deserve this!

My brand new iPhoneX 256GB touchscreen didn't work from day one. Waited a few hours and it started to work. But every morning and afternoon and some evenings it would not respond for a few minutes, then hours. Today it stopped responding completely. Worked with Apple Support and did a few hard resets, updates, and finally factory restores. Still not working. Now I have a hot to touch $1200 brick hours before I have to leave on a trip.

The worst part is...the phone can not power off because the touch screen is not responding. Hopefully I can stop by the Apple store and they can replace the phone.

Thanks...this really *****. Like you, in left for travel to Asia as soon as I got my phone. Worked for all of three days. Now, since the phone has not been released in the country I’m in, the Apple service centers are not obligated to take it for service. I’ve been with a brick going on three weeks.

mapugh73 wrote:

As to William's assertion that Apple stores reserve stock for warranty replacements that is simply not the case. Neither of the Apple stores near me have available stock and I was advised if I wanted to exchange the phone for a replacement I would have to go to the store and wait in line along with people who want to buy a new one.

Please give us the employee name and Apple Store location that told you this so they can be retrained on this.

Service replacements are an entirely different stock than retail phones; in fact they come in blank boxes, not normal retail ones.

Agree. I’m currently at the Apple store and they are replacing my phone. They don’t have a replacement in the store so they’re reserving one for me to pick up at the nearest Apple with my 256GB in stock. I’ll just have to walk into that store and pick it up, test it and should be good.