iPhone X touch screen not working

I’m in the iPhone upgrade program with T Mobile. You’d need to make an Apple Genius Bar reservation and go to the store. They should be able to give you a replacement or at least reserve one for you at another store if they don’t have one in stock. Replacement phones are stocked separately from retail phones. They come in small, white cardboard box without EarPods, cable or charger.

That’s how Apple CS have us try initially. And to go into safe mode when doing so. Does not fix the problem. The touch screen issue is a hardware issue. Hence they replace all affected with a new phone. If however, you break your phone by trying To jailbreak it or whatever, Apple will not replace your phone. They do check as they plugged my broken touchscreen phone onto their laptop and did a diagnostic make sure everything was original and what I have “attempted” with the guidance of CS over the phone.

I had the exact same issue when I first got my 256GB iPhone X. I've had it fail intermittently over the last month and in every case it started working again after leaving it alone for a while. Today I thought it had given up the ghost for good. After making an appointment at the bar, I thought I'd chuck it in the fridge on the off chance I could make it work just well enough to get a backup done. It worked after about 5 minutes in the cold. Though touching the screen when the display is off does nothing, the touch display does become responsive after activating the lock screen by tilting the device or pressing the side button. If I then shutdown the phone using the swipe method, then turn it back on, the display activates by simply touching the screen. All kinds of weird.

In my case, there may be an overheating issue so I'm hoping for a replacement.

Most of the people on this forum have experienced hardware failures related to our iPhone X’s. In my case, I did all the updates and when I was finally able to get to a Genius Bar, there was a cable that was loose inside the phone.

Hi there,

This happened to me yesterday!! I got home and it became unresponsive but sometimes selective to touch. Then it would enter things on its own! It woukd start liking instagram photos on its own. Put its own passcode thus locking it. If I was fast enough I could unlock it. Did everything. Reset. Factory reset. With help of Apple online chat support but still didnt help. They were able to run a diagnostics and said it was fine (I was tapping furiously to get to settings... sad).

Luckily I was able to make a Genius Bar appt for earlier today and they swapped it out on spot. They couldn’t even unlock my phone to do diagnostics. It definitely is a hardware issue IMO! But at least it was painless to swap. However when I rechecked available appointments the next one was for next week yikes.

I got a new iPhoneX 256 space gray 2 weeks ago and yesterday the touch screen stopped working.

The phone was running 11.2.1, the screen could open but the touch screen was not working.

The problem persists after installing the new iOS update today 11.2.2 or after performing restore through itunes.

It's seems like a hardware problem.

I've called the apple support center in Greece, told me that it will be replaced, but it's better to address the issue to the retailer shop that bought it. The retail shop send the phone to their central service dpt and they will call me back the next week for the next steps. They don't know how much time will take the replacement.

So, I've paid 1399 euro and i'm with no phone while i'm waiting for replacement that probably will take weeks.

I was having the same issue, and the quick fix is to bring up the temperature of the iPhone x up. I placed the iPhone close to my skin under my shirt (I know weird!) for a like 3 minutes and then the screen started working! I hope this fix this soon! Imagine if you have an emergency call!

Take it back...

Make sure your iPhone is up to date; Apple has released a software update that directly addresses iPhone X touch screen insensitivity in cold temperatures.

That sounds like a possible digitizer issue, and I would take your phone back to the store or to an Apple servicer for diagnosis.

There's a new update out to resolve many issues presented here. IOS 11.2

Update first and see if issue persists.

If so, contact Apple support

On May 24, the screen on my Iphone X 256GB lost touch sensitivity. Rebooted the phone 3x but no luck. Apple replaced the screen. We shall see if that repair lasts

I've done several regular restores and a few "dfu" restores and it is very odd it just works sometimes and sometimes it doesn't. I talked with a very good friend, fairly high up in the Apple and "he/she" said I can walk in and should be able to switch out the phone. I do have an appointment with a Genius today just so I don't have to wait at the store as long as a walk in. My friend says they do have units they keep for broken ones at the local store. He/She said there is no guarantee but hopefully I walk out with a working phone. When it works it is pretty remarkable. Beautiful pictures and the face recognition is awesome, no more groping to get my finger on the button.

I am having the same problem. The only thing I did is take it out of my pocket which maybe it was warm? Not necessarily cold temperature but a sudden change in temperature. I reboot several times since that's the only thing you can do but it doesn't help. The screen just doesn't respond to any touch operation. I'm basically without a phone until it decides to come back. It's happened twice this week and each time I was able to get it to work by plugging it into a computer (any computer). As soon as I plug it in, it will request to be unlocked. At that point, it responds to touch input again. According to Apple statement, it comes back after several minutes. Several minutes for me is 10-15 minutes but I was driving for over an hour and it never came back. When you're driving and there's an emergency and you can't make a phone call, you can bet I'll sue Apple for releasing what in my definition is a junky and unreliable phone unless they fix it soon. Of course, maybe my phone is actually defective so I'll make an appointment with the "genius" people and see what they can do for me. Sorry if I sound unhappy (to say the least) but I've owned iPhones since day 1 and never had any problem whatsoever until this. I've never been so frustrated with an Apple product. At any rate, I hope this solution helps someone else.