iPhone X touch screen not working

Are these sevice replacements the same for overseas locations? I’m currently in Cambodia, my phone died three weeks ago and they cannot help me as the phone doesn’t launch here until the 24th. I’m traveling to Thailand on Friday in hopes of trying a replacement phone there...three weeks with a brick...!

Thomas Gaynor1 wrote:

I was told that they keep a few iPhones in retail packaging on hand that are used for exchanges when there are DOA ones that customers have purchased.

That may be true for DOA devices as you would need to replace those before someone left the store for the first time.

For devices that develop issues generally stores will get a supply of white box service replacements within a week or two of launch.

I have same issue that I am facing continuously......

I gave a called Apple customer support care on 1st day, for sure support agent acknowledge about this issue since this all iPhone X, I was asked them is this common for all new iPhone X ? She gave all common suggestions like common brain work , hard reboot, say Heysiri to ask unlock how is it possible with Siri to unlock ?

My touch or face reading not working before couple of hours taking off my flight for holidays

I suggest people not to buy until this is resolved.

I've had the same issue, my friend had the same issue too, must be common after all the OLED are from Samsung !!

Apple have always made the simple tasks more complex than they need to, simple things as faulty phone, just replace it, rather that do a refund, then tell you sorry no more phones in stock..

The customer service is not what it use to be..

Apple is just to complex to understand...

Well, I have joined the club within the last 40 minutes. Just sitting here on my couch using my phone normally. Set it down for a moment and I receive a text message. Pick it back up and it's completely unresponsive to touch. Let me note, I live in Florida, it is currently 74 degrees in my house so this is not a "cold" issue. I am stuck on the lock screen. At first, I was able to click on the camera icon down in the bottom right corner and have it respond but that has also stopped now. Nothing. My face recognition even stopped working. I tried resetting...still nothing. This is great :-/

Is your phone a 256GB Space Grey?

It got even worse than that for me. For some reason, while trying to reset the phone it automatically called 911. I had to apologize and explain to them that my phone was acting crazy!

Very frustrating. I have learned to slap the screen or knock it with my knuckle. I don’t know why but it works. Don’t hit it too hard. Also I’ve found that it would stop working for no reason. Whenever my wife was around it would happen I would video it. After a handful of videos I went to the Apple store and explained all the trouble shooting I did (restore, hard reboot, set up as a new iPhone etc..) shower then the videos and even with the new update the problem would reoccur. I have a new iPhone X and so far (knock on wood) no problems.

I went to Apple store today and they all act like they don’t know about this issue, and acting like they are doing big favor to me replacing New iPhone X and when I said Apple already know about this issue and he is bit rude to me and we saying usually ( as of Apple company is his father’s ) We don’t replace phone you don’t understand. **** they don’t understand I replaced twice screen tempered glass cost $20 and car parking $5. I

will not replaced tempered glass couple of days and see i don’t trust now.

I think I’m loosing respect for Apple, This is gone with Steve Jobs RIP.

Crossing fingers

If your phone is responding like mine is, there is no way to power down the phone. You can do a hard reset or put it into recovery and see if that helps. This appears to be a hardware issue with most everyone on this thread. The phone will eventually power out (not down) when the battery runs out.

Isandyz09 wrote:

I went to Apple store today and they all act like they don’t know about this issue, and acting like they are doing big favor to me replacing New iPhone X and when I said Apple already know about this issue and he is bit rude to me and we saying usually ( as of Apple company is his father’s ) We don’t replace phone you don’t understand.

Most of the time they don't replace phones, but they will in the case of an obvious hardware failure in a new device.

However they should never be rude.

The trick is to be patient - it's clearly a software bug and not a hardware issue. I first did a hard reset by using the tip above... quickly press the "volume up," then "volume down," then hold down the power button until the phone cycles. You may have to do this quite a few times (the first time it happened to me I had to do this 6 times). Eventually I decided to completely wipe the phone and restore it from my iPhone 6s backup (which was only from yesterday morning). After this complete reset I haven't had any issues.

Emphatically disagree... be patient? With a brand new out of the box phone?????Come on man!!! After 50 hard resets, 25 recovery modes, AND a trip to the Apple Service Center (no, they could not fix it either), this is clearly no software bug...

I don’t think there is any product that would garner such patience and understanding fresh out of the box. A software problem would be widespread and not have such a small footprint. I did all those steps as well and it did stop for a week or so but the problem would invariably return. What began to open my eyes is when I would video these problems with my wife’s iPhone. That put it into perspective and also served to streamline the exchange process. Apple will switch out your iPhone after you have done these trouble shooting steps and still have these problems.

My phone's touch screen occasionally becomes unresponsive. I'll set my phone down for a moment, pick it back up, and BAM, no longer responsive touch screen. I have the latest iOS update (11.1.2) and this happens inside buildings, not in cold weather.

I received this phone about 2 weeks ago. I want to bring it in to swap it for another new one. However, I doubt it will be that easy, considering my unresponsive touch screen happens once a day, or every other day. When it happens, it takes annoyingly long for it to become responsive to touch again; 10-15 minutes. So, they'd probably deem it 'working', unless I was lucky and it happens right when I walk into the store.

Rebooting the phone (via top vol. bottom vol. and holding main button) does not fix my problem. It will reboot the phone, but, my touch screen will still be unresponsive.

It's pretty annoying --not sure what to do about it.

I wiped out the phone, starting fresh three times. Did not fix it. Did not even get past the Hello screen. Software or not, with a phone this new, users should not have to troubleshoot themselves to death. The only solution is to get a replacement. Those of us that got ours replaced (that I know of) never had problems. I was able to use my latest backup, the same one that did not work on the first iPhone X I got.