iPhone X touch screen not working

Then please return your phone to the Apple Store or to a servicer for diagnosis/replacement.

Please understand that the vast majority of iPhone X devices do not experience this issue; mine certainly has not nor have those of others I know.

However, with any product humans manufacture, a certain number will have issues after sale, and that's why you have a warranty, and Apple should get you up and going again fairly quickly.

Note also that all electronics are most likely to fail immediately after purchase, once again the reason for manufacturer warranties.

You can do it through iTunes.

Press the volume up button once press the volume down button once hold in the power button until you see iTunes it will be past and beyond the apple symbol just keep holding it until it tells you to connect to iTunes. Then you’ll be able to reset reconfigure from there. If it doesn’t help your problem at least your phone will be back to factory settings before you bring it in.

I had a similar problem, I was within the 14 day buyers remorse period. T-Mobile would do a switch out but I wouldn’t get the phone till December and the Apple Store wouldn’t do an AppleCare return because I was still within the 14 day timeframe. I found when I would slap the screen of the phone or knocked it like a door the phone would begin working, so every time it stopped working I would do that and get it to work again. I did that until the 14 days was up. And then took it to Apple for warranty swap. I ended up having to go to another store but I got an iPhone immediately. The other option I had was to cancel my T-Mobile insurance and get AppleCare. It’s important to know that AppleCare cannot be purchased after 60 days. Although AT&T next is a different program, the bottom line is you have a product that is still on the warranty which doesn’t work so somebody should be able to switch it up for you.

Here’s the insanely dumb way I was able to fix this. If you were good at entering cheat codes in the 90s you’ll love this:

- Press volume up

- press volume down

- press and hold the power button until you see the Apple logo (about 5 seconds or so)

This will prevent Siri from saying hi and the phone will do a hard reboot.

I had same issue , at first boot up, but after reset everything worked fine for 10 days.

Then I had my screen stop working again and couple resets didn’t help.

I heard that fast change of temperature can make this happened and I tried opposite thing now. I put my phone on cold ( outside on balcony ) and after couple minutes everything was fine.

I hope that this will help someone too.

Sorry you had to wait for 10 days. I would have had to wait too, but the store I went to was able to locate another store that had replacement phones (same capacity and color) in stock. I had to drive way out of town, but I got a replacement that same day.

antoniosfromkorinthos wrote:

APPLE ARE YOU HERE?????

No, we are just fellow users on this forum; Apple only reads these articles to enforce the Terms of Use.

I suggest you contact Apple Greece directly:

Επίσημη υποστήριξη της Apple

Their phone number is listed as 00800 4414 5417.

Walked into my local Apple store and they replaced with a new one.

I'm so sorry. You need to get a replacement. This is apparently a hardware problem.

Then return it to the store for diagnosis/replacement.

Same problem .. but when I eject and insert sim... its working except tap to wake. Strange :O

Hi

my too.

replace the all screen on the lab. took 18 days

eli

Hi Thomas,

I just got my hand on my brand new iphone x and it seems we are having the same issue here. Since my screen still doesn't working; i can't confirm the slowness, freezing and other issues you mentioned. But from your experence, i believe it is my best choice to return the iphone x i got and get a new one.

Xi

Welcome to the #screengate club. Membership is free. ***** to be us. The only silver lining is (I’m assuming) you are I the USA and have access to Apple Stores. I have traveled overseas and I’m in a country that has not even launched the phone. I can’t even service my phone until sometime in December, and only used it 3 days. It’s a big mess..:I suspect more and more users will be affected by these manufacturing defects.

Any product can fail out of the box and in fact they are more likely to. Components fail, and humans still assemble them.

That’s why warranties exist and why Apple Stores usually have a stock of service replacements even when sold out of new IPhones.

If you’ve an issue, take it in and it will get resolved.