iPhone X touch screen not working

Agree. I’m currently at the Apple store and they are replacing my phone. They don’t have a replacement in the store so they’re reserving one for me to pick up at the nearest Apple with my 256GB in stock. I’ll just have to walk into that store and pick it up, test it and should be good.

I have same issue that I am facing continuously......

I gave a called Apple customer support care on 1st day, for sure support agent acknowledge about this issue since this all iPhone X, I was asked them is this common for all new iPhone X ? She gave all common suggestions like common brain work , hard reboot, say Heysiri to ask unlock how is it possible with Siri to unlock ?

My touch or face reading not working before couple of hours taking off my flight for holidays

I suggest people not to buy until this is resolved.

If your phone is responding like mine is, there is no way to power down the phone. You can do a hard reset or put it into recovery and see if that helps. This appears to be a hardware issue with most everyone on this thread. The phone will eventually power out (not down) when the battery runs out.

Go to the store, and demand a replacement. You did not spend over $1000 to have a new phone that does not work the way it's supposed to be. Could be software issue, but to be safe just get a new one when you still can, before it's too late.

Just got my 64GB from Verizon and I'm having similar issues where button presses don't work at all or with differing effect. I'll try closing the app, powering off and back on, etc. where the phone may work temporarily but it starts up again at some point. I live in Houston and may go between AC/Heat and the outdoors, but the temperature swing is never greater than 10 degrees Fahrenheit. There's another thing that happens in apps like Messenger, where there may be scrolling involved, and the last item will randomly scroll "up" several "pages" like I've hit the Ctrl+Home buttons on a keyboard. Sometimes I can't even scroll down enough to get where I need to be before it happens again, like the phone is taunting me... Not sure if they're related, but I've never had as many phone problems as this and I've been a long time iPhone guy. I'm about to do a full delete and restore which I hate to do because I don't want to lose my settings and data but feel I have to at least try to see if it's hardware or software related. I feel like I might get better service taking it to an Apple store but will try Verizon support first since I purchased through them.

They replaced the Display on the phone.

Great job and back to normal.

They are just getting parts to fix now but said if the didn’t have them, they are giving new replacements.

You have to always back up so as to not go back too far.

I second this. If it’s really a hardware issue the reset would only get you so far before it starts happening again. If it does happen again, make a reservation online for Genius Bar and drop by at the store to show them.

I absolutely feel your pain. I travel through 3 countries with my brick, and for about 35 days, before being able to replace it. Truth be told, it *****...Period, full stop. No doubt about it. Doesn't make up for your current mood, or the fact that you don't have your phone to snap vacation pics, but its a piece of hardware, and then tend to fail. There is an Apple store in Mexico. My suggestion is that you walk in, explain the problem and hopefully you can walk out with a new unit. Good luck. Let us know how it goes.

This is the first time I'm so upset when experiencing a shiny device from Apple. I have never met this frustrating situation since I first bought the iPhone 3 from Apple after watching the keynote from Steve without hand-on a real device. Ordered my iPhone X from T-Mobile (unlocked version) and brought it back to Vietnam to activate. I was so excited to get it unboxed and played with the iPhone X. Then, I suddenly got stuck at "Swipe Up To Unlock" screen. No touch input is accepted. The side buttons and volume up+down is still working but I can't never unlock my iPhone successfully. I searched around the internet and found out I'm not the only one being affected by this issue. Bad luck for me that we have no Apple Store around here in Vietnam, only Authorized Apple Care is existed. Chatted with support team at Apple and they suggested me to make an appointment with local Authorized Apple Care service and get the device in service. Did try everything (including updated to iOS 11.2.1) and they can't get it working. Now, I'm waiting for around 2 weeks to get it processed (hopefully I'll received a new replacement unit). Hmmm...not a good feeling at all!

Same thing just happened to me. I'm from India - I've a silver 256 unlocked phone. The screen randomly stopped working while I was still using it. Tried the hard reset, restore to 11.2.1, nothing. The problem is that there is no apple store here - just resellers, so they will point you to service centers. Went to one yesterday and they told me that they had to send it to Apple - I'm guessing the closest apple store is in Singapore? - so it would take 3-4 working days to either get my phone fixed or get a replacement. I said I'd give it in tomorrow, given that it's new years and all. Really hoping I get a replacement in a week. Such a bummer, given how expensive the **** thing is! I've been an iPhone user from '07 and have never encountered such disappointment. Have to say though, when it works, it's such a gorgeous piece of tech.

If you restart the phone it should fix it:

1. Press and quickly release the Volume Up button.
2. Press and quickly release the Volume Down button.
3. Then, press and hold the Side button until you see the apple logo!

I hope that helps!

Rob

Hi, I’m “Holdawg” and I have a broken iPhone...! Lol. On a more serious note, Apple will take care of you. Make the appointment and you will be taken care of. Try the restart option a few folks have used (hard reset), software updates, etc. These are things Apple will ask you if you did anyways. Might as well pre-empt it.

Had to take half a day off and drag my butt out to another store 20 miles away to get a replacement. I hope nothing else happens to this new phone!

Yes...they have, however many of us affected by this hardware issue have not exposed our phones to any extreme weather conditions.

Then yep, make an appt to have it looked at in-store