iPhone X touch screen not working

Go to the store, and demand a replacement. You did not spend over $1000 to have a new phone that does not work the way it's supposed to be. Could be software issue, but to be safe just get a new one when you still can, before it's too late.

Just got my 64GB from Verizon and I'm having similar issues where button presses don't work at all or with differing effect. I'll try closing the app, powering off and back on, etc. where the phone may work temporarily but it starts up again at some point. I live in Houston and may go between AC/Heat and the outdoors, but the temperature swing is never greater than 10 degrees Fahrenheit. There's another thing that happens in apps like Messenger, where there may be scrolling involved, and the last item will randomly scroll "up" several "pages" like I've hit the Ctrl+Home buttons on a keyboard. Sometimes I can't even scroll down enough to get where I need to be before it happens again, like the phone is taunting me... Not sure if they're related, but I've never had as many phone problems as this and I've been a long time iPhone guy. I'm about to do a full delete and restore which I hate to do because I don't want to lose my settings and data but feel I have to at least try to see if it's hardware or software related. I feel like I might get better service taking it to an Apple store but will try Verizon support first since I purchased through them.

Yep, my phone probably hasn’t experienced a temperature change of more than 10 degrees since purchased and this is happening. The unresponsive screen has happened at some very inconvenient and important times. For the amount of money I paid for this 256 iPhone, this should not be happening. It’s embarrassing.

I just got the Iphone X last night. I bought an Otterbox Symmetry for it and as soon as I put it on the screen would no longer respond. I took the case off in case it was the cause, but it is still not responding and is dark.

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I live in Southern California and am having a very pleasant winter weather of 70 degrees, plus or minus five. My iPhone being a brick had nothing to do with temperature. I wish there was a simpler solution.

I too am having the same problem on my iPhone X which was delivered two days ago. The screen freezes up, Face recognition wont work and the swipe up to go to the main page wont work either. When you try to swipe up, the screen will move a bit but wont take you to the main menu page. Tried shutting the phone off and the power off slide bar wont work as well. When I received a phone call the answer command wont slide to accept the call. About all that works is the other access shortcut screen and even that one takes some doing to open up.

Then please return your phone to the Apple Store or to a servicer for diagnosis/replacement.

Please understand that the vast majority of iPhone X devices do not experience this issue; mine certainly has not nor have those of others I know.

However, with any product humans manufacture, a certain number will have issues after sale, and that's why you have a warranty, and Apple should get you up and going again fairly quickly.

Note also that all electronics are most likely to fail immediately after purchase, once again the reason for manufacturer warranties.

Please let us know your experience at the Apple store. I’m heading to Dubai this weekend. I’ve carried a dead phone through Cambodia, Thailand, and Africa. I’m hoping to resolve this at the Apple store in Emerits over the weekend.

They replaced the Display on the phone.

Great job and back to normal.

They are just getting parts to fix now but said if the didn’t have them, they are giving new replacements.

You have to always back up so as to not go back too far.

I have the same problem. And of course, right as I'm traveling with the phone. Seems like a lot of $1200 lemons out there! I'm incredibly annoyed. Might switch for an 8 plus. May be time to consider switching away from Apple.

You can do it through iTunes.

Press the volume up button once press the volume down button once hold in the power button until you see iTunes it will be past and beyond the apple symbol just keep holding it until it tells you to connect to iTunes. Then you’ll be able to reset reconfigure from there. If it doesn’t help your problem at least your phone will be back to factory settings before you bring it in.

I'm having the exact same issue. My phone worked through set-up and restore from iTunes. Then all of the sudden it stopped woking on me, mid-use. 2 hours on the phone with Apple Care, 1 update, and 4 full-restores, with no response from the touch screen. Apple's solution has been less than satisfactory. I have to return for refund, and then re-order and get in the back of the waitlist. I'm leaving for Australia in 8 days and am stressing out that I wont be bringing my new phone/camera with me. I am one very disappointed customer.

That’s a big bunch of bull——. They are just messing with you, but as a consumer you deserve to get a product that works. They gave me a replacement right away, and they must be able to do the same for you.

Make an appointment with Apple Genius Bar. The same happened with me and they gave me a new phone that day. The store I went to didn’t have a replacement, so they reserved one at another Apple store, I walked in, gave them my name and I was good to go. Got my replacement and it works fine. Brand new.

I had a similar problem, I was within the 14 day buyers remorse period. T-Mobile would do a switch out but I wouldn’t get the phone till December and the Apple Store wouldn’t do an AppleCare return because I was still within the 14 day timeframe. I found when I would slap the screen of the phone or knocked it like a door the phone would begin working, so every time it stopped working I would do that and get it to work again. I did that until the 14 days was up. And then took it to Apple for warranty swap. I ended up having to go to another store but I got an iPhone immediately. The other option I had was to cancel my T-Mobile insurance and get AppleCare. It’s important to know that AppleCare cannot be purchased after 60 days. Although AT&T next is a different program, the bottom line is you have a product that is still on the warranty which doesn’t work so somebody should be able to switch it up for you.