iPhone X touch screen not working

I bought my phone from Verizon online through an installment plan. Apple said it doesn’t matter where I got the phone or if I was on the installment plan. It was a quick 5 minute process to exchange the phone. The Apple staff looked at my phone. Tried to use the touch screen. Didn’t work, he walk to the back to look for replacement, out of stock, so he went and found an Apple store with the same phone in stock, reserves it and told me to go pick it up there. I drove to that Apple store, walked in, gave them my name, they came out with the new phone, took my broken phone, and I was out the door.

I’m in the iPhone upgrade program with T Mobile. You’d need to make an Apple Genius Bar reservation and go to the store. They should be able to give you a replacement or at least reserve one for you at another store if they don’t have one in stock. Replacement phones are stocked separately from retail phones. They come in small, white cardboard box without EarPods, cable or charger.

Here’s the insanely dumb way I was able to fix this. If you were good at entering cheat codes in the 90s you’ll love this:

- Press volume up

- press volume down

- press and hold the power button until you see the Apple logo (about 5 seconds or so)

This will prevent Siri from saying hi and the phone will do a hard reboot.

That’s how Apple CS have us try initially. And to go into safe mode when doing so. Does not fix the problem. The touch screen issue is a hardware issue. Hence they replace all affected with a new phone. If however, you break your phone by trying To jailbreak it or whatever, Apple will not replace your phone. They do check as they plugged my broken touchscreen phone onto their laptop and did a diagnostic make sure everything was original and what I have “attempted” with the guidance of CS over the phone.

Mark is absolutely correct. My saga has finally ended on a bitter sweet note. After carrying around a dead phone for over a month (due to my travels) I was finally able to exchange it in Dubai. Cannot speak higher of the team at the Apple Store in the Emerites mall. They took care of my issue right away and had another phone on the table before I could finish explaining my issue to them. My “bitter sweet” moment has to do with the fact that since I replaced my phone in Dubai, it has no FaceTime (not allowed by law here in UAE). Not the optimal fix which I had hoped for, but a solution all the same. Good luck to all, but as this has been mentioned countless times, make an appointment through the Apple support app (or call), take your phones on and get them replaced. Apple is very aware of this as I have received calls from their engineering staff. They are working to reach out to everyone on this forum and get their feedback.

I am having this same issue. I got my phone during the pre-order. I have had the phone for about 1 month or so. My phone froze up and I am unable to shut it off, hard reboot or use the touchscreen or Siri. Every time I try a hard reboot or to turn my phone off, the emergency SOS signals a count down from 5. I am on the phone with Apple Tech Support now, but we all know how that goes. I have been on hold for 20 minutes now. Haven't spoken to a live person yet.

Wow. This helps, but obviously we all know the battery is great on the iPhone X. Did you have to wait a full day? My phone is on power save or something bc the screen is dark, won't brighten up. I hope this works...don't want o be without my phone.

If you have another IOS device, log into the Support App. Ask for an appointment at the closest Apple store (Genius Bar). Your phone will get replaced immediately if it's a hardware issue, once Apple determines it's a faulty device. Its a pain in the a##, but you'll be taken care of. Trust me, been there, done that.

I second this. If it’s really a hardware issue the reset would only get you so far before it starts happening again. If it does happen again, make a reservation online for Genius Bar and drop by at the store to show them.

Hi, update the latest software by using the cable. Or quick press volume up and after volume down and hold the power button. Your phone will shut down. Plug the cable and connect to the computer. Download and restore the latest software. Keep the phone until battery dies. Plug to the power and charge it. That’s what I did. Now my phone is working.

I had the exact same issue when I first got my 256GB iPhone X. I've had it fail intermittently over the last month and in every case it started working again after leaving it alone for a while. Today I thought it had given up the ghost for good. After making an appointment at the bar, I thought I'd chuck it in the fridge on the off chance I could make it work just well enough to get a backup done. It worked after about 5 minutes in the cold. Though touching the screen when the display is off does nothing, the touch display does become responsive after activating the lock screen by tilting the device or pressing the side button. If I then shutdown the phone using the swipe method, then turn it back on, the display activates by simply touching the screen. All kinds of weird.

In my case, there may be an overheating issue so I'm hoping for a replacement.

Most of the people on this forum have experienced hardware failures related to our iPhone X’s. In my case, I did all the updates and when I was finally able to get to a Genius Bar, there was a cable that was loose inside the phone.

I had same issue , at first boot up, but after reset everything worked fine for 10 days.

Then I had my screen stop working again and couple resets didn’t help.

I heard that fast change of temperature can make this happened and I tried opposite thing now. I put my phone on cold ( outside on balcony ) and after couple minutes everything was fine.

I hope that this will help someone too.

my iphone x was acting up the screen sometimes didn't respond and then suddenly completely stopped working!! Phone is 1 month old. I am on vacation in Mexico and I am very unhappy. Tried restore and update, nothing and took me hours over crappy Mexican WIFI.I will have to wait 2 weeks to get a replacement!! And have no means of communication while on vacation. I am hopping mad. Merry Christmas Apple!!!

I absolutely feel your pain. I travel through 3 countries with my brick, and for about 35 days, before being able to replace it. Truth be told, it *****...Period, full stop. No doubt about it. Doesn't make up for your current mood, or the fact that you don't have your phone to snap vacation pics, but its a piece of hardware, and then tend to fail. There is an Apple store in Mexico. My suggestion is that you walk in, explain the problem and hopefully you can walk out with a new unit. Good luck. Let us know how it goes.