iPhone X touch screen not working

Very frustrating. I have learned to slap the screen or knock it with my knuckle. I don’t know why but it works. Don’t hit it too hard. Also I’ve found that it would stop working for no reason. Whenever my wife was around it would happen I would video it. After a handful of videos I went to the Apple store and explained all the trouble shooting I did (restore, hard reboot, set up as a new iPhone etc..) shower then the videos and even with the new update the problem would reoccur. I have a new iPhone X and so far (knock on wood) no problems.

Isandyz09 wrote:

I went to Apple store today and they all act like they don’t know about this issue, and acting like they are doing big favor to me replacing New iPhone X and when I said Apple already know about this issue and he is bit rude to me and we saying usually ( as of Apple company is his father’s ) We don’t replace phone you don’t understand.

Most of the time they don't replace phones, but they will in the case of an obvious hardware failure in a new device.

However they should never be rude.

Emphatically disagree... be patient? With a brand new out of the box phone?????Come on man!!! After 50 hard resets, 25 recovery modes, AND a trip to the Apple Service Center (no, they could not fix it either), this is clearly no software bug...

I just got the Iphone X last night. I bought an Otterbox Symmetry for it and as soon as I put it on the screen would no longer respond. I took the case off in case it was the cause, but it is still not responding and is dark.

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I'm having the exact same issue. My phone worked through set-up and restore from iTunes. Then all of the sudden it stopped woking on me, mid-use. 2 hours on the phone with Apple Care, 1 update, and 4 full-restores, with no response from the touch screen. Apple's solution has been less than satisfactory. I have to return for refund, and then re-order and get in the back of the waitlist. I'm leaving for Australia in 8 days and am stressing out that I wont be bringing my new phone/camera with me. I am one very disappointed customer.

I am having this same issue. I got my phone during the pre-order. I have had the phone for about 1 month or so. My phone froze up and I am unable to shut it off, hard reboot or use the touchscreen or Siri. Every time I try a hard reboot or to turn my phone off, the emergency SOS signals a count down from 5. I am on the phone with Apple Tech Support now, but we all know how that goes. I have been on hold for 20 minutes now. Haven't spoken to a live person yet.

You are assuming that everyone who is on this forum in the USA, or in a country that has an Apple store in which you can walk in to get a replacement phone. In countries where there is no Apple store, the proper procedure is to take the phone to an authorized Apple Support Center, who probably ship it off to a main "hub" for repair or replacement. It's not that Apple is making people wait, it's the way the logistics are set up. Tech repair sites don't have "white box" (replacement phones) sitting around. If you happen to live in a place where there is an Apple store, you walk in, show them the phone/problem, and if it's not resolved on the spot, you walk out with a new phone. That's the process. .

I have the same problem on iphone X 64GB Silver....Suddenly yesterday the screen stopped responding. I am on 11.2.5. Tried everything, Force restart, Restore from Recovery mode, Restore from DFU mode and nothing changed. Only after many hard resets, the device became responsive for 15 mins. This happened once. Nothing since then. But keep in mind that you are all so lucky...Because in your countries there are Apple Stores. I am from Greece and we have no Apple Store. I have attended to an authorised service provider and I am waiting for their response. I will let you know about any news. It is ridiculous though. In my country the price is 1200 Euros and I demand at least the phone to work without any problem. Very disappointed about this issue, and from Apple no response!!!! APPLE ARE YOU HERE?????

I've the exact problem. Sometimes my iPhone X touch isn't working. Sometimes for a few minutes, sometimes it takes it up to 3 hrs until it works again. Restarting and everything else didn't help. I did a restore in dfu mode, but the issue is still here.

I went today to the Apple Store. They did some test with my iPhone and said everything works fine. He told me to restore my phone again although I said that I did it already 3 times.

He told me that I've the check at when it happens (although I already explained him that there's no certian situation when the touch doesnt work anymore) and come back if it get's worse.

So what does it change then? If they found no issue now how are they going to find a issue later? 😠

So I went home with my old phone. I can't wait until it happens again..

Hi

not sure it's the temperature problem. I am almost sure it's not hardware . it's software. apple have a bug somewhere.

My guess next ios release if apple will not find and fix the bug, 50% of iphone x will stack with no screen touch.

I have open a bug report at apple. still wait for there reply. I am installing the latest beta's the day they get's out , this bug is at least 4 betas a way. I remember a problems with the touch screen when the iphone connected to the charger , but disconnecting the cable always release the problem.

e.s.

Just had my space grey/256 sent off for an unresponsive screen. First time it happened it took 3 restarts to make it come around, that lasted a day. Second time nothing could, not a dozen restarts, an update nor restoring twice. Short of the flash not working in very cold weather, this has been my only issue.

I've still been having the same problem as you had till this day.

Idk if you're still having the same problem, but if you dropped it before it's because of something on the inside got knocked lose. I dropped mine and the backing got cracked really bad and my screen also got damaged.

I went in to get my screen fixed and the noticed the back and that's what they told me.

Right now my screen doesn't respond to my touch anymore. I've restored it twice and then I kept restarting it.

If you got it resolved, can you please let me.

And yes I know this is a few months old post lol.

Here is the Fix iPhone X touch screen not working : https://www.howtoisolve.com/iphone-8-iphone-8-plus-touch-screen-unresponsive/

Glad you got yours resolved. This is definitely a hardware issue and I foresee a lot of these in the near future.

This happens to my iPhone 6 all the time. Usually, if I give it a hard reset it works. But you may have to upgrade to the latest software update.