iPhone X touch screen not working

I have the same problem on iphone X 64GB Silver....Suddenly yesterday the screen stopped responding. I am on 11.2.5. Tried everything, Force restart, Restore from Recovery mode, Restore from DFU mode and nothing changed. Only after many hard resets, the device became responsive for 15 mins. This happened once. Nothing since then. But keep in mind that you are all so lucky...Because in your countries there are Apple Stores. I am from Greece and we have no Apple Store. I have attended to an authorised service provider and I am waiting for their response. I will let you know about any news. It is ridiculous though. In my country the price is 1200 Euros and I demand at least the phone to work without any problem. Very disappointed about this issue, and from Apple no response!!!! APPLE ARE YOU HERE?????

Hello Hopeless Friends,

I never reply to forums like this and always stalk for answers without contributing, but today is my day - I have a solution to this that worked for me. It may be a longshot for some, but for others may be a lifesaver.

My screen too became unresponsive (facescan didn't work either) for no apparent reason. Not too cold. Not too hot. Just stopped working. Hard reset did nothing.

My solution came when I was on my way to the Apple store - I told my wife, "Well, I won't be able to call you or pick up your call since I can't unlock my phone to answer." LIGHTBULB. My phone always connects to my car via bluetooth automatically (this probably won't work if you don't already have an existing connection to a bluetooth device) - I got in my car, turned it on, phone connected and I dialed my wife via dash prompts in the car (may also work with an incoming bluetooth call). Once my wife picked up, while still in the call, I was able to use the touch screen on my phone again. Everything worked completely normal. After the call, everything was still operational. No issues so far - will keep you posted. Currently updating the OS/backing up.

Hope this information helps!

Patrick

TLDR; connected to bluetooth in car, made a call, started working again.

I was having the same issue, and the quick fix is to bring up the temperature of the iPhone x up. I placed the iPhone close to my skin under my shirt (I know weird!) for a like 3 minutes and then the screen started working! I hope this fix this soon! Imagine if you have an emergency call!

I’ve had EXACT same issues, plus took to Apple store today (of course it’s unheard of by 3-geniuses and both managers), they did a full wipe/restore of my phone (I couldn’t, due to passcode lock and inability to use touchscreen), and after 30-minutes of having the geniuses RE-installing from scratch, still no touch or ability to open phone. Next they did an update patch to overwrite my last update, and again touch not working. They started the process of giving me a new phone, had new phone updated from my backup, than their system said my phone had to be sent to Apple for inspection, a swap wasn’t an option anymore, and I could be offered a “loaner” (iPhone 7), until mine was returned. I asked why I couldn’t just have the new phone and let Apple worry about the old one instead of all the inconvenience, (my iPhone X-256Gb is less than a month old and not even a hair scratch on it). They said it was “policy”, although if I’d have hit it with a hammer, I’d have the phone swapped immediately...?? Apparently Apple needs to see this phone while it’s under my ownership... WHY DOES THAT MATTER? Anyway, I’m told it’ll likely be replaced and I should have it back in 3-5 days (not holding breath). Why they couldn’t give me a new phone and still send in the malfunctioning one for inspection anyway is beyond me. Did they think their own geniuses were wrong? After asking repeatedly why I couldn’t just get taken out of the loop, the “geniuses” acted like they were confused with my question. If it need to go to Apple for them to figure out what’s going on, and they’re going to replace it anyway, why inconvenience the customer? It’s an hour and a half each way to nearest Apple store and I have businesses to run. Makes no sense, it’s in pristine “like new condition”, (and noted as such), not a software issue, so it’s either a defect, or hardware problem. Never dropped, wet, too hot/cold, and I paid for it in full! 11-months and 4-days left on oem warranty. I have 13-Apple devices on my account and have had iPhones and been a beta tester since the first iPhone models. The run around and inconvenience with this made the actual phone issue secondary. Sure would like to know what all they came up with and put out a memo on it, as it appears this issue is more common than just a few.

I've the exact problem. Sometimes my iPhone X touch isn't working. Sometimes for a few minutes, sometimes it takes it up to 3 hrs until it works again. Restarting and everything else didn't help. I did a restore in dfu mode, but the issue is still here.

I went today to the Apple Store. They did some test with my iPhone and said everything works fine. He told me to restore my phone again although I said that I did it already 3 times.

He told me that I've the check at when it happens (although I already explained him that there's no certian situation when the touch doesnt work anymore) and come back if it get's worse.

So what does it change then? If they found no issue now how are they going to find a issue later? 😠

So I went home with my old phone. I can't wait until it happens again..

I also have this problem.

Got my iPhone X in December and have on and off had problems with that the screen stops responding. Normally it started again after some time, but now today it just stopped working. Cannot swipe up to unlock, cannot tap notifications, flashlight or camera. Whole display wakes perfectly and does everything according to whatever you can to with the physical buttons. The screen seems to be fully working except for that it doesn't register touch.

For a Phone that costs 1400€ where we buy them, it's not ok. Going back to Apple Store tomorrow to get it checked out.

Perdal wrote:

For a Phone that costs 1400€ where we buy them, it's not ok. Going back to Apple Store tomorrow to get it checked out.

That's precisely what you (and anyone else experiencing this issue) should do.

Mine has been the same. it's a month old (barely!). Freezes a couple of times every day. Camera is the app that completely freezes a number of times. GPS doesn't respond. Support *****. This is the sh*test phone I have ever had the misfortune of owning.

Not sure what resolution the store will have. Going to see them tomorrow,

My iPhone X is not working on gen1 Kēvo either my wife’s 7 is working fine. This is the worst phone I have owned from apple 3 months old cost a fortune goes like a snail. I have backed up to cloud reinstalled complete software then restored from cloud still goes slow and kevo still doesn’t work. Come up bolt jammed. I have gone through bolt alignment procedures a couple of times and get green light. Wife’s 7 fine no error my x won’t wrk at all can’t even see lock most of time

I have actually missed phone calls because I was unable to answer with an unresponsive screen. At least a couple times a day I have to turn it off and on multiple times to get the screen to start working. This phone is way overrated.

I know mine hasn’t!

Good to know on the wireless charging, that’s all I’ve used, so maybe that’ll help (if I can ever get it to unlock again. I’ve literally had the phone longer NOT working, than I’ve used it. So rediculous.

Hi

not sure it's the temperature problem. I am almost sure it's not hardware . it's software. apple have a bug somewhere.

My guess next ios release if apple will not find and fix the bug, 50% of iphone x will stack with no screen touch.

I have open a bug report at apple. still wait for there reply. I am installing the latest beta's the day they get's out , this bug is at least 4 betas a way. I remember a problems with the touch screen when the iphone connected to the charger , but disconnecting the cable always release the problem.

e.s.

Just had my space grey/256 sent off for an unresponsive screen. First time it happened it took 3 restarts to make it come around, that lasted a day. Second time nothing could, not a dozen restarts, an update nor restoring twice. Short of the flash not working in very cold weather, this has been my only issue.

I've still been having the same problem as you had till this day.

Idk if you're still having the same problem, but if you dropped it before it's because of something on the inside got knocked lose. I dropped mine and the backing got cracked really bad and my screen also got damaged.

I went in to get my screen fixed and the noticed the back and that's what they told me.

Right now my screen doesn't respond to my touch anymore. I've restored it twice and then I kept restarting it.

If you got it resolved, can you please let me.

And yes I know this is a few months old post lol.

Hi i have the same problem in my iPhone x. The swipe gesture is not working I try to hard rest alot of time but still not working I think there's is no solution with Apple company and its employees tell us the way that we set our iPhone or exchange our iPhone because we are in tro