iPhone X touch screen not working

My new 256GB T-Mobile Spay Gray iPhone X has a non responsive touch screen. After initial boot up, I could not swipe up to begin setup. After numerous resets using volume up, volume down and then holding side button, I was able to use touch screen and start setup process. I then had numerous issues during setup (slowness, iCloud backup restore failure, freezing). Did an erase and reset up via Reset in Preferences > General and everything seemed to start working normally. After about 6 hours, the touch screen stopped working again. Have not been able to use phone again even after a erase and restore in iTunes.

Local Apple stores have no stock for replacement, AppleCare wants to put a $1150 hold on my credit card to ship an advanced replacement or have me send this one back and wait a few weeks for a replacement. None of these are good options si Co I already traded in my iPhone 7.

Anyone else having touch screen issues or is mine a one off lemon?

iPhone X, iOS 11.1

Posted on Nov 4, 2017 11:23 AM

Top-ranking reply

Peera

Level 1

10 points

Posted on Nov 17, 2017 12:39 PM

Hey, that may not be true. From what I've seen (I had mine replaced):

1. The store (I bought mine online and went to the one closest to me) should be able to help you find and reserve a new one. I brought my phone in and showed them it didn't work in order to get authorized for a replacement. Although they did not have an exact same phone in stock, they were able to locate and reserve a replacement for me at another store in LA. I only had to drive 20 miles to that store and gave my name to the check-in person (the one with an iPad out front). I waited for 5 minutes before somebody came to me with a new phone to exchange. They can do this, and maybe you need to insist that they help you. It's a new phone - It's their responsibility to give you a product that works!

2. I believe replacements are in a different packaging from what one would get if they were to buy a new one. The box they brought to me was a plain white, small, flat cardboard box that only fit a phone and no other accessories. Definitely not retail packaging. They're just lazy and brushing you off if they tell you that you need to proceed as if you were getting a new phone. You do not deserve this!

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190 replies

Nov 28, 2017 4:49 PM in response to Thomas Gaynor1

I've had the phone about 5 hours and this is happening to me. I wasn't even touching the phone when it started happening, and I cannot get it to work again.

Dec 15, 2017 8:03 PM in response to markfromrush

Hey Mark,

My phone is working now. I updated the new version and rebooted. Kept the phon ow until battery died. Charged it again after few hours and it works.

Thanks.

Dec 17, 2017 2:13 AM in response to sillybunni007

I was tired and I keep the phone away for a day. I used the power adapter to charge it. Suddenly it worked.

Dec 23, 2017 3:27 PM in response to Thomas Gaynor1

I had the same problem. It turned out that I had a number of apps and folders open and after I closed them

the phone worked.

pat5501

Level 1

4 points

Jan 3, 2018 2:32 PM in response to Thomas Gaynor1

Going to Apple Store to try to get my iPhone X to respond. Looks like a wide spread problem!

Dogcow-Moof

Level 8

36,851 points

May 12, 2018 7:38 AM in response to es__

If you think it's a bug, report it here:

Product Feedback - Apple

Note that neither I nor any iPhone X user I know has ever experienced this.

es__

Level 1

4 points

Jun 3, 2018 11:28 PM in response to Thomas Gaynor1

Can you guys check if (like my) using an app that crash and make this touch screen problem ?

I suspect apps for Home Camera,

mostly "yi Home" and "Mi Home" , they crash for me few times.

thank you

eli

Ziatron

Level 5

4,214 points

Nov 7, 2017 11:56 AM in response to ChefBubba4

and the face recognition is awesome

Yes and no.

Face ID and fingerprints don’t give you the legal protection of a Passcode... From a legal perspective, you’re LESS secure unlocking a phone with your face — or any biometric mechanism — than with a Passcode. Passcodes are considered “testimonial” evidence based on the contents of your thoughts. But in multiple cases, suspects have been ORDERED to unlock a phone via fingerprint, under the reasoning that their fingerprint (or your face) is a piece of physical evidence. They cannot order you enter a passcode. Face Recognition and Fingerprint ID are OPTIONAL on all iPhones.

NYfan03

Level 1

4 points

Nov 10, 2017 12:32 AM in response to Thomas Gaynor1

My Iphine X screen stopped working as well. I took it to ATt&T(I purchased it online). They did the same thing I did and did a force restart. But it did nothing. They told me there was nothing they could do. I had to return. It online and wait 5 weeks for another one. The Apple store near me doesn't have a appointment until next Wednesdsy. What a awfull situation. Will someone update this blog where. They get through with

Nov 10, 2017 6:23 PM in response to Thomas Gaynor1

I’ve had the same issue. Got mine from T-Mobile. Closest replacement date is December. Apple is no help either. I’ve done all the double shoots. Hard reboot, factory reset, set up as new iPhone, restore from a previous back up. Nothing helps.

Nov 12, 2017 8:42 PM in response to Thomas Gaynor1

Mine started this same exact behavior today. Took it out of my pocket and it stopped working. Tried hard resetting it, no go. Tried recovery mode, no touch input. On hold with Apple now...Very disappointing.

tuhao

Level 1

4 points

Nov 12, 2017 8:52 PM in response to Thomas Gaynor1

I had the same issue when I was trying to restore a backup via iTunes on a brand new iPhone X. The screen shows “Swipe up to upgrade” after the restoration but the touch screen just didn’t work. IT JUST DIDN’T WORK! FOR A BRAND NEW PHONE!

Peera

Level 1

10 points

Nov 15, 2017 10:53 PM in response to Thomas Gaynor1

I have the same problem (unrelated to the cold - it just doesn't work) and am super frustrated. It first manifested as an infinite boot loop. Took my phone to Apple Store today, and was not given a timeline on when I could get a replacement. We successfully reset my phone and I restored it from a backup. After seemingly returning to normal, the screen starts to randomly stop responding. Resetting sometimes works, but one attempt to reset resulted in the phone calling 911 which I could not cancel because the screen did not respond to my frantically swiping to cancel the call (they picked up and I had to apologize!). Now I'm too afraid to touch my phone, fearing that I may mess it up again before I could get a replacement. Nevertheless, I'm sure it will happen again no matter what I do.

Nov 16, 2017 5:42 PM in response to Briansyddall

I'm longing for a home button. $1400 to spend a heck of a lot of time to swipe...NO GO

will only go to my phone. My wife has one that works, knows how to use it, and mine

just won't go anywhere but to the phone, won't let me get to the update...

May return and get the iPhone 8 Plus

Nov 16, 2017 9:05 PM in response to ChefBubba4

I performed the software update today and this did nothing to resolve this #screengate issue...this is messed up. $1300 phone, $200 Apple care, 3 days of use...never before, in the history of buying every single iPhone ever produced, has this EVER happened to me. NEVER...!

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iPhone X touch screen not working