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iPhone X touch screen not working

My new 256GB T-Mobile Spay Gray iPhone X has a non responsive touch screen. After initial boot up, I could not swipe up to begin setup. After numerous resets using volume up, volume down and then holding side button, I was able to use touch screen and start setup process. I then had numerous issues during setup (slowness, iCloud backup restore failure, freezing). Did an erase and reset up via Reset in Preferences > General and everything seemed to start working normally. After about 6 hours, the touch screen stopped working again. Have not been able to use phone again even after a erase and restore in iTunes.

Local Apple stores have no stock for replacement, AppleCare wants to put a $1150 hold on my credit card to ship an advanced replacement or have me send this one back and wait a few weeks for a replacement. None of these are good options si Co I already traded in my iPhone 7.

Anyone else having touch screen issues or is mine a one off lemon?

iPhone X, iOS 11.1

Posted on Nov 4, 2017 11:23 AM

Best reply

ChefBubba4

Level 1

9 points

Posted on Nov 5, 2017 1:14 AM

I having exactly the same issue. And my options were pretty much the same. The only thing that works to correct it is to do a complete restore in "dfu" mode when connected to my computer. It didn't work all day Friday, worked all day yesterday with no issues and this morning was not working again. I tried up and down and side button reboot but nothing. Had to do a full restore which leads me to believe it is a software issue. If it was a hardware issue reinstalling the software wouldn't make it start working. I have an appt. with Genius on Tuesday hoping they can resolve as I am not putting a $1259 dollar hold on my card for a brand new phone that doesn't work. There are many others with the same problem, we are not alone. Hoping there is a software fix before I go on Tuesday. The other option was regular phone replacement which is looking like a 2 week process not cool for someone that got up at 3:01 am to order. I am guessing they have a few on hand at the store as this is slowly becoming more prevalent. If i don't walk out with a new phone then I'll start with social media and see if that speeds them up. Lets call this ScreenGate.

View in context

190 replies

Feb 20, 2018 10:53 AM in response to Thomas Gaynor1

Turn off touch accommodations under General- accessibility- touch accommodations . Keep it off and it works like magic

Mar 21, 2018 12:59 PM in response to Thomas Gaynor1

Try to turnoff the vibration option for earthquake in accessibilityMaybe the sensor for earthquake, tsunami etc is too sensitive..

Hope it helps..

DanCode

Level 1

53 points

Nov 16, 2017 2:04 PM in response to Thomas Gaynor1

I did just see there is a new update iOS 11.1.2 that should fix that issue

Dec 26, 2017 11:54 PM in response to carolmac122

Vía Santa Fe - Apple Store - Apple (MX)

Best of luck. I traveled from Djibouti to Dubai to get mine replaced....

Dogcow-Moof

Level 8

36,381 points

May 12, 2018 7:38 AM in response to es__

If you think it's a bug, report it here:

Product Feedback - Apple

Note that neither I nor any iPhone X user I know has ever experienced this.

Nov 5, 2017 1:32 AM in response to Thomas Gaynor1

Have you tried to restore iPhone back to factory settings Then try to set back up over your wifi.

Let me know if this works.

Cheers

Brian 🇬-1F1E7;

g_bureau

Level 1

4 points

Nov 7, 2017 7:31 AM in response to afromrichmond hill

Same here, I think the key is "cold and windy". I had the issue when the temperature dropped from 23C to 5-8C (when I walked outside while typing a text message).

jumbe

Level 1

8 points

Nov 10, 2017 12:36 AM in response to afromrichmond hill

I have this exact problem. Everytime i go outside for a smoke, the touch reacts very (VERY) horrible.. Cant see how this should be fixed by a software update though..:/

Nov 10, 2017 7:28 AM in response to Thomas Gaynor1

Here is the Fix iPhone X touch screen not working : https://www.howtoisolve.com/iphone-8-iphone-8-plus-touch-screen-unresponsive/

Nov 11, 2017 3:39 PM in response to afromrichmond hill

Was just seeing how did your Genius Bar appointment go, what did they say? I’m having same sporadic issues in the cold, have appointment for Thursday

Thank you

Nov 11, 2017 3:49 PM in response to Ecaceresjr

Walked into my local Apple store and they replaced with a new one.

Nov 12, 2017 9:28 PM in response to NYfan03

Glad you got yours resolved. This is definitely a hardware issue and I foresee a lot of these in the near future.

Nov 16, 2017 5:22 AM in response to Jazzzster

Welcome to #screengate. The community is certainly growing...!

Peera

Level 1

4 points

Nov 16, 2017 1:59 PM in response to Thomas Gaynor1

Had to take half a day off and drag my butt out to another store 20 miles away to get a replacement. I hope nothing else happens to this new phone!

Nov 16, 2017 5:16 PM in response to DanCode

Show of hands by those affected by #screengate....did IOS 11.1.2 resolve your issue? Was it software related?

iPhone X touch screen not working