iPhone X touch screen not working

mapugh73 wrote:

As to William's assertion that Apple stores reserve stock for warranty replacements that is simply not the case. Neither of the Apple stores near me have available stock and I was advised if I wanted to exchange the phone for a replacement I would have to go to the store and wait in line along with people who want to buy a new one.

Please give us the employee name and Apple Store location that told you this so they can be retrained on this.

Service replacements are an entirely different stock than retail phones; in fact they come in blank boxes, not normal retail ones.

Are these sevice replacements the same for overseas locations? I’m currently in Cambodia, my phone died three weeks ago and they cannot help me as the phone doesn’t launch here until the 24th. I’m traveling to Thailand on Friday in hopes of trying a replacement phone there...three weeks with a brick...!

I've had the same issue, my friend had the same issue too, must be common after all the OLED are from Samsung !!

Apple have always made the simple tasks more complex than they need to, simple things as faulty phone, just replace it, rather that do a refund, then tell you sorry no more phones in stock..

The customer service is not what it use to be..

Apple is just to complex to understand...

Well, I have joined the club within the last 40 minutes. Just sitting here on my couch using my phone normally. Set it down for a moment and I receive a text message. Pick it back up and it's completely unresponsive to touch. Let me note, I live in Florida, it is currently 74 degrees in my house so this is not a "cold" issue. I am stuck on the lock screen. At first, I was able to click on the camera icon down in the bottom right corner and have it respond but that has also stopped now. Nothing. My face recognition even stopped working. I tried resetting...still nothing. This is great :-/

Is your phone a 256GB Space Grey?

It got even worse than that for me. For some reason, while trying to reset the phone it automatically called 911. I had to apologize and explain to them that my phone was acting crazy!

I went to Apple store today and they all act like they don’t know about this issue, and acting like they are doing big favor to me replacing New iPhone X and when I said Apple already know about this issue and he is bit rude to me and we saying usually ( as of Apple company is his father’s ) We don’t replace phone you don’t understand. **** they don’t understand I replaced twice screen tempered glass cost $20 and car parking $5. I

will not replaced tempered glass couple of days and see i don’t trust now.

I think I’m loosing respect for Apple, This is gone with Steve Jobs RIP.

Crossing fingers

My phone's touch screen occasionally becomes unresponsive. I'll set my phone down for a moment, pick it back up, and BAM, no longer responsive touch screen. I have the latest iOS update (11.1.2) and this happens inside buildings, not in cold weather.

I received this phone about 2 weeks ago. I want to bring it in to swap it for another new one. However, I doubt it will be that easy, considering my unresponsive touch screen happens once a day, or every other day. When it happens, it takes annoyingly long for it to become responsive to touch again; 10-15 minutes. So, they'd probably deem it 'working', unless I was lucky and it happens right when I walk into the store.

Rebooting the phone (via top vol. bottom vol. and holding main button) does not fix my problem. It will reboot the phone, but, my touch screen will still be unresponsive.

It's pretty annoying --not sure what to do about it.

Yep, my phone probably hasn’t experienced a temperature change of more than 10 degrees since purchased and this is happening. The unresponsive screen has happened at some very inconvenient and important times. For the amount of money I paid for this 256 iPhone, this should not be happening. It’s embarrassing.

I live in Southern California and am having a very pleasant winter weather of 70 degrees, plus or minus five. My iPhone being a brick had nothing to do with temperature. I wish there was a simpler solution.

I too am having the same problem on my iPhone X which was delivered two days ago. The screen freezes up, Face recognition wont work and the swipe up to go to the main page wont work either. When you try to swipe up, the screen will move a bit but wont take you to the main menu page. Tried shutting the phone off and the power off slide bar wont work as well. When I received a phone call the answer command wont slide to accept the call. About all that works is the other access shortcut screen and even that one takes some doing to open up.

Please let us know your experience at the Apple store. I’m heading to Dubai this weekend. I’ve carried a dead phone through Cambodia, Thailand, and Africa. I’m hoping to resolve this at the Apple store in Emerits over the weekend.

I have the same problem. And of course, right as I'm traveling with the phone. Seems like a lot of $1200 lemons out there! I'm incredibly annoyed. Might switch for an 8 plus. May be time to consider switching away from Apple.

That’s a big bunch of bull——. They are just messing with you, but as a consumer you deserve to get a product that works. They gave me a replacement right away, and they must be able to do the same for you.

my iphone x was acting up the screen sometimes didn't respond and then suddenly completely stopped working!! Phone is 1 month old. I am on vacation in Mexico and I am very unhappy. Tried restore and update, nothing and took me hours over crappy Mexican WIFI.I will have to wait 2 weeks to get a replacement!! And have no means of communication while on vacation. I am hopping mad. Merry Christmas Apple!!!

There are a few things you should know:

1. If you ordered from T-Mobile, your phone is probably locked to their SIM. I know this to be true as I ordered directly from T-Mobile (vs Apple) and spent over a week trying to get it unlocked through T-Mobile. I'm a bit of an expert in this topic (locked iPhones from T-Mobile)

2. In hindsight, you (and I) now realize that it's best to buy the phone from the authorized, in country reseller, for warranty purposes. I ended up traveling through 3 countries with my dead phone and finally getting it exchanged in Dubai (minus FaceTime as it's not authorized in that country)

3. Count your blessings in that your phone died and you will probably get an unlocked phone from your local Apple authroized tech shop. Otherwise, you would be stuck with a brick...