iPhone X touch screen not working

I paid for the full price with no strings attached to T-Mobile (I used to purchase iPhone 7 Plus this way and it worked) so mine isn't a locked phone (I checked the coverage service already).

Because of global warranty service, I don't care to buy it from US rather than my local country re-seller. I just feel so terrible when the shiny expensive phone isn't working smooth as it should. Seems like Apple's QA Team didn't hit hard on testing the iPhone X. Too much problems reported around the world.

I too paid "full price", but the phone is still locked to their SIM. Did you open it upon purchase, or not until you received in Vietnam? I too purchased mine in USA and it was not until I landed in Cambodia, and attempted to use my Cambodian SIM, that I realized it's locked to T-Mobile. I highly doubt T-Mobile sells unlocked phones as their policy is highly restrictive as far as unlocked phones are concerned. That said, I hope you find a solution to your phone, which will most likely include sending it off for technical service. Since a lot of overseas locations (apple authorized tech shops) are NOT repairing the X yet, you will most likely than not get a new phone. Hang in there.

I just bought an iPhone X from Dubai and i am having the same issues. I haven’t been able to use it for over hours now. Was it easy to get it replaced in Dubai? How long did it take to get a new one and is the new one working? Thanks

I think its ridiculous Apple is making people wait 10 days. I was able to get mine switched out at the Apple store when I went in. I guess it depends kn availability too but I feel like most stores should have them in stock by now. I live in Houston and Apple stores are always busy :( However I was lucky they were in stock I guess.

What cpsadowski said. I live in India where there's no Apple store, only resellers. I was directed to an Apple Authorized Service Centre which took my phone in. I was informed that it's in the repair hub, but no news after. It's been a week now, and I'm assuming it's going to take a few more days for me to get it back. Service in locations where Apple hasn't set up yet is crazy annoying. Almost makes me want to switch over to Android.

I also have this problem.

Got my iPhone X in December and have on and off had problems with that the screen stops responding. Normally it started again after some time, but now today it just stopped working. Cannot swipe up to unlock, cannot tap notifications, flashlight or camera. Whole display wakes perfectly and does everything according to whatever you can to with the physical buttons. The screen seems to be fully working except for that it doesn't register touch.

For a Phone that costs 1400€ where we buy them, it's not ok. Going back to Apple Store tomorrow to get it checked out.

Mine has been the same. it's a month old (barely!). Freezes a couple of times every day. Camera is the app that completely freezes a number of times. GPS doesn't respond. Support *****. This is the sh*test phone I have ever had the misfortune of owning.

Not sure what resolution the store will have. Going to see them tomorrow,

My iPhone X is not working on gen1 Kēvo either my wife’s 7 is working fine. This is the worst phone I have owned from apple 3 months old cost a fortune goes like a snail. I have backed up to cloud reinstalled complete software then restored from cloud still goes slow and kevo still doesn’t work. Come up bolt jammed. I have gone through bolt alignment procedures a couple of times and get green light. Wife’s 7 fine no error my x won’t wrk at all can’t even see lock most of time

I have actually missed phone calls because I was unable to answer with an unresponsive screen. At least a couple times a day I have to turn it off and on multiple times to get the screen to start working. This phone is way overrated.

I know mine hasn’t!

Good to know on the wireless charging, that’s all I’ve used, so maybe that’ll help (if I can ever get it to unlock again. I’ve literally had the phone longer NOT working, than I’ve used it. So rediculous.

Hi i have the same problem in my iPhone x. The swipe gesture is not working I try to hard rest alot of time but still not working I think there's is no solution with Apple company and its employees tell us the way that we set our iPhone or exchange our iPhone because we are in tro

Hi

Have you tried to restore iPhone back to factory settings Then try to set back up over your wifi.

Let me know if this works.

Cheers

Brian 🇬-1F1E7;

I have this exact problem. Everytime i go outside for a smoke, the touch reacts very (VERY) horrible.. Cant see how this should be fixed by a software update though..:/

Was just seeing how did your Genius Bar appointment go, what did they say? I’m having same sporadic issues in the cold, have appointment for Thursday

Thank you

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