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iPhone X touch screen not working

My new 256GB T-Mobile Spay Gray iPhone X has a non responsive touch screen. After initial boot up, I could not swipe up to begin setup. After numerous resets using volume up, volume down and then holding side button, I was able to use touch screen and start setup process. I then had numerous issues during setup (slowness, iCloud backup restore failure, freezing). Did an erase and reset up via Reset in Preferences > General and everything seemed to start working normally. After about 6 hours, the touch screen stopped working again. Have not been able to use phone again even after a erase and restore in iTunes.

Local Apple stores have no stock for replacement, AppleCare wants to put a $1150 hold on my credit card to ship an advanced replacement or have me send this one back and wait a few weeks for a replacement. None of these are good options si Co I already traded in my iPhone 7.

Anyone else having touch screen issues or is mine a one off lemon?

iPhone X, iOS 11.1

Posted on Nov 4, 2017 11:23 AM

Top-ranking reply

ChefBubba4

Level 1

9 points

Posted on Nov 5, 2017 1:14 AM

I having exactly the same issue. And my options were pretty much the same. The only thing that works to correct it is to do a complete restore in "dfu" mode when connected to my computer. It didn't work all day Friday, worked all day yesterday with no issues and this morning was not working again. I tried up and down and side button reboot but nothing. Had to do a full restore which leads me to believe it is a software issue. If it was a hardware issue reinstalling the software wouldn't make it start working. I have an appt. with Genius on Tuesday hoping they can resolve as I am not putting a $1259 dollar hold on my card for a brand new phone that doesn't work. There are many others with the same problem, we are not alone. Hoping there is a software fix before I go on Tuesday. The other option was regular phone replacement which is looking like a 2 week process not cool for someone that got up at 3:01 am to order. I am guessing they have a few on hand at the store as this is slowly becoming more prevalent. If i don't walk out with a new phone then I'll start with social media and see if that speeds them up. Lets call this ScreenGate.

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190 replies

Nov 30, 2017 6:00 AM in response to Thomas Gaynor1

No problems setting up but have intermittent non responsive screen, one minute it works the next I can't get into my phone after face ID unlocks - swipe up doesn't work!

Dec 2, 2017 1:46 AM in response to Thomas Gaynor1

I have the same issue. Went to the genius bar in Amsterdam, they did a clean install and since then still having the same issue.

Dec 2, 2017 4:13 AM in response to René Poelen

Did they replace the phone???

Dogcow-Moof

Level 8

36,557 points

Dec 2, 2017 5:02 AM in response to Georg12

Make sure your iPhone is up to date; Apple has released a software update that directly addresses iPhone X touch screen insensitivity in cold temperatures.

Dec 2, 2017 6:27 AM in response to Dogcow-Moof

Yes...they have, however many of us affected by this hardware issue have not exposed our phones to any extreme weather conditions.

Dec 2, 2017 6:56 AM in response to jlhopk63

Absolutely agree...

Dogcow-Moof

Level 8

36,557 points

Dec 4, 2017 10:30 AM in response to georgefrompacifica

That sounds like a possible digitizer issue, and I would take your phone back to the store or to an Apple servicer for diagnosis.

arish116

Level 1

4 points

Dec 4, 2017 11:23 AM in response to Thomas Gaynor1

Me too have same problem

Yobleg

Level 1

4 points

Dec 4, 2017 12:09 PM in response to Thomas Gaynor1

I'm having the same problems, the screen just freezes and becoms unresponsive. It seems to come back after a while (2 minutes or so) I'm very dissapointed with the phone.

DiegoMMM

Level 1

4 points

Dec 4, 2017 12:38 PM in response to Yobleg

This morning my wife had the same problem. It seems is a software bug. Hope apple can arrange it with a new update...

Dec 5, 2017 6:35 AM in response to Thomas Gaynor1

Im joining screengate. Had the phone a month. Dead to the touch no matter how many reboots, Itines updates or restore's I do, NOTHING. Heading in to Apple store today.