iPhone apps stuck on loading after restore

I did a restore on my new iPhone X and some of the apps are locked up and won't start. Tried deleting and reinstalling them still locked at loading. Any help would be appreciated!


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MacBook Pro with Retina display, iOS 8.2

Posted on Nov 4, 2017 12:57 PM

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Posted on Jan 16, 2018 3:29 AM

I had the exact same problems as everyone is describing here, and I found the solution.


The problem appears to be related to how the initial installation/restore was done on the new phone, and almost nothing will fix it. The answer is:


1. Make sure the iOS version of your new phone is updated to the latest (or ideally matching the iOS version of your old phone).

2. Resent your phone and erase all content and settings (Settings -> General -> Reset -> Erase All Content and Settings

3. This will restart your phone as a new out-of-the-box phone, and after a few steps it will ask you if you want to restore your phone from a backup. Choose yes, and select your backup to restore from.


Then you'll see that everything will work perfectly. The only disappointment is when I discovered certain apps that are no longer available on the App Store will no longer work. For those apps, you'll be given the option to either delete them or keep them (but no use keeping an app that doesn't work).


FYI, I've just upgraded from an iPhone 6s Plus to an iPhone X. I have about 150 apps (including some that are no longer on the App Store).

49 replies

Dec 24, 2017 9:20 AM in response to James Mol

So basically what Apple has done is taken it the apps to transfer on iTunes on your computer and making you recover them from icloud. So if you will be working with them tell them to put the tab back so people can recover them off of their computer instead of the galactically slow iCloud! This has got to be the worst move ever!

Thanks

Jan 7, 2018 6:58 PM in response to James Mol

I used a few of these tips like logging off in the app store with no results. I then stopped all of the apps trying to download, making all of them have the cloud icon next to them before signing out. Waited for a brief moment before signing back in. I then went down the list of apps one by one redownloading and they all came back pretty quickly. Hopefully this helps.

Jan 10, 2018 10:14 AM in response to Billfromcottonwood

After waiting for a couple hours for my Apps to restore, this is what I found with my 8 Plus. Using 3D touch I clicked on each App that was stuck on Waiting and selected "Cancel Download". Instantly the App became available. It seems most of the Apps had been downloaded, but each one still said waiting. The ones that hadn't downloaded, were deleted by this method, but were easily retrieved afterwards, by re-downloading them from the cloud. Hope this helps.

Mar 2, 2018 1:08 PM in response to James Mol

Hi James. Is there any how-to from your what you have learned from Apple or elsewhere? Similar issue here - when moving from 5S to 8, some apps got stuck in "waiting" state and some other in "loading" state, nothing helped to get it moving again :-? (among others also upgraded iOS to latest 11.2.6 + iTunes to 12.7.3.46) I am surprised that there is no patch yet if this is a known issue /probably iOS issue... - any advise how to proceed pls to have a fully working piece of hw&sw? thanks in advance!

Apr 2, 2018 1:55 PM in response to Billfromcottonwood

I experienced this problem when upgrading from an iphone 6 to an iphone x (both on IOS 11.3). I believe that this is a bug relating to the fact that apple requires a wifi connection for most downloads (even when the user opts to use cellular data). I first paused all downloads to update 1 at a time and they never moved. As a last resort, I connected to a hot spot (using the same cellular data plan and location) and all of my downloads happened almost immediately.

Apr 4, 2018 10:58 PM in response to ThankGod!

This what I did too, iPhone6Plus to IphoneX had to update my new and old phones OS first and backup in iTunes, but also I signed out fully from my old phone and erased to factory setting removed my old and new phone from authorized devices from within iTunes on my computer under account.

Then restored from back up and the placements of apps in folders was the same, but unable to use some older apps as noted by others and given the option to keep or delete.

Most data preserved


Interesting my son migrated from his 5s to my old iPhone 6plus without any issues.

May 2, 2018 12:28 PM in response to James Mol

Yeah this one helps, for me I had to force restart my iPhone twice and try updating from the app store, and also i tried to pause the others and some of the apps started to download continuously but very slow as in slow... So i think in this case let Apple know that we're having this problem with their app store or maybe just maybe they're fixing some updates too on the app store...

May 8, 2018 10:22 AM in response to riverfreak

This seems to have worked the most for me. I hid all the "purchased" apps that were unavailable to download, and I deleted all the "loading/waiting" apps (not "cancel download"; tap and hold, and then hit the x) and so far when ive gone to download a new app, it seems to work correctly. It's going to be very annoying to not have all my apps initially, and to not have any of the data, but it seems to be the only thing that's worked so far.

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iPhone apps stuck on loading after restore

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