I did a restore on my new iPhone X and some of the apps are locked up and won't start. Tried deleting and reinstalling them still locked at loading. Any help would be appreciated!
[Re-Titled by Moderator]
MacBook Pro with Retina display, iOS 8.2
Here is my saga and what I have tried so far. The methods are from the internet and some steps, like the "Free button, are not on my phone. I have tried on two networks, both 2.4 and 5 gHz.
iPhone upgrade notes
Started by restoring the iPhone from iTunes 12.7.x which showed all the apps greyed out. After 40 hours only half had downloaded.
Very few apps ready after 12 hours. In going to the App Store, tap on your circular profile icon, which will open up your Account page, then tap on "Purchased" from there, Next, if you have a family account, select “My Purchases” then selecting those not on my iPhone, 80 apps or so were showing a spinning circle, the one that has about 1/6 missing. as I went down the list and tapped the apps with the spinning circle, for many of them cloud would reappear.
However 54 of them would show the word open after I tapped the spinning circle. For some reason the iPhone does not know when the app is finished downloading to the phone.
Called apple care - They advised I restore again.
I downloaded iTunes 12.6.3 and restored, since all the apps were present. However, the apps were not transferred from the computer to the iPhone and it started to download them again.
After 12 hour 54 apps ready under not on this iphone
84 app after 16 hours under all
84 apps after 26 hours.
Renewed lease
(iPad updated 54 apps in 35 min on home network)
84 apps after 51 hours and 57 app still stuck or left to download
Download/Redownload from Apps app.
Open up the App Store, tap on your circular profile icon, which will open up your Account page, then tap on "Purchased" from there, Next, if you have a family account, select “My Purchases”. There's the "All" tab to see everything you've ever purchased (even free apps) and "Not on this iPhone" for things you might want to redownload. To redownload an app, just tap on the blue cloud icon next to it. If the icon is gray, that means you can't download it anymore either because it doesn't exist anymore in iTunes or because it's a 32-bit app that no longer works in iOS 11.
Tried dragging them from finder into the sidebar on iTunes when the iPhone was selected.
Method 1. Reboot iPhone to fix iPhone X/8/7/7 Plus app stuck on waiting error
This is the fastest fix to solve iPhone X/8/7/7 Plus stuck on waiting error by rebooting device directly. This means that if you don’t want wait anymore when iPhone 7 or iPhone 7 Plus apps get stuck, you can just force iPhone to reboot:
Method 2. Resume app download or update on App Store to fix iPhone X/8/7/7 Plus app stuck issue
This method can directly fix iPhone X/8/7/7 Plus stuck in "iPhone app waiting" state while downloading or installing an app. Here is how to do it:
Method 3. Sign out and sign in to App Store to fix iPhone X/8/7/7 Plus app stuck ‘waiting’ error
Now you can redownload wanted app and the stuck app issue on iPhone X/8/7/7 Plus will be solved.
Method 4. Remove and reinstall app later on stuck iPhone X/8/7/7 Plus in app waiting state
When apps stuck in downloading, installing or updating in iPhone X/8/7/7 Plus with waiting state, you can also remove and reinstall it later:
Extra effective methods to fix iPhone X/8/7/7 Plus app stuck on waiting issue
1. Switch wirelss network and verify/configure network settings to make sure that your iPhone is connected properly to network so that iOS device will not get stuck while downloading or installing apps;
2. Upgrade iOS system to new version: sometimes new apps may not be compatible with the old iOS system. Therefore, it’s highly necessary for you to upgrade iOS system timely to fix the app stuck issue on iPhone 7/7 Plus.
I followed James Mol's advice above and it worked for about 10 apps. There are another 30 that have the cloud and down arrow that either won't even try to download or just spin constantly. But at least some got added.
I used a few of these tips like logging off in the app store with no results. I then stopped all of the apps trying to download, making all of them have the cloud icon next to them before signing out. Waited for a brief moment before signing back in. I then went down the list of apps one by one redownloading and they all came back pretty quickly. Hopefully this helps.
After waiting for a couple hours for my Apps to restore, this is what I found with my 8 Plus. Using 3D touch I clicked on each App that was stuck on Waiting and selected "Cancel Download". Instantly the App became available. It seems most of the Apps had been downloaded, but each one still said waiting. The ones that hadn't downloaded, were deleted by this method, but were easily retrieved afterwards, by re-downloading them from the cloud. Hope this helps.
We eventually went to Genius Bar. It was suggested to us that perhaps our back up was somehow corrupted, so we restored the new iPhone X as a new phone and went to the Apple Store and just downloaded the apps. This worked well. Since all photos and contacts were shared, those were recovered too. Only lost some texts.
I had the exact same problems as everyone is describing here, and I found the solution.
The problem appears to be related to how the initial installation/restore was done on the new phone, and almost nothing will fix it. The answer is:
1. Make sure the iOS version of your new phone is updated to the latest (or ideally matching the iOS version of your old phone).
2. Resent your phone and erase all content and settings (Settings -> General -> Reset -> Erase All Content and Settings
3. This will restart your phone as a new out-of-the-box phone, and after a few steps it will ask you if you want to restore your phone from a backup. Choose yes, and select your backup to restore from.
Then you'll see that everything will work perfectly. The only disappointment is when I discovered certain apps that are no longer available on the App Store will no longer work. For those apps, you'll be given the option to either delete them or keep them (but no use keeping an app that doesn't work).
FYI, I've just upgraded from an iPhone 6s Plus to an iPhone X. I have about 150 apps (including some that are no longer on the App Store).
This is what I did:
After trying all the steps above, I decided to restore my iPhone to factory settings, erease everything to start again, I choose “set as a new iPhone” then when I arrived to the option to restore from iCloud or restore using iTunes i select iTunes, the iPhone restore and the app download as usual, problem solved
Hi James. Is there any how-to from your what you have learned from Apple or elsewhere? Similar issue here - when moving from 5S to 8, some apps got stuck in "waiting" state and some other in "loading" state, nothing helped to get it moving again :-? (among others also upgraded iOS to latest 11.2.6 + iTunes to 12.7.3.46) I am surprised that there is no patch yet if this is a known issue /probably iOS issue... - any advise how to proceed pls to have a fully working piece of hw&sw? thanks in advance!
Hi. I was fighting with it for hours and the only thing that worked at the end was getting it back to factory setting (via iTunes), start it as a new iPhone and then load the back-up once again... then all went fine. Hope it helps.
Hi. I was fighting with it for hours and the only thing that worked at the end was getting it back to factory setting (via iTunes), start it as a new iPhone and then load the back-up once again... then all went fine. Hope it helps.
If you are really stuck, Suggest you call Apple Care at 800-275-2273 in the US. Support is free for a time when you buy a new Phone.
Everything I did was on the first page of these posts.
Nice thing about Apple Care, one you get started you get put in the system and if you have to call back, they should be able to pick up where you left off.
Thank you so much! I I was going crazy trying to get my apps to download on my replacement iPhone 5s that I was restoring from backup. Your method was the only one that worked for me. It takes some time but it allowed me to get my apps fully downloaded again. Thanks again!
I experienced this problem when upgrading from an iphone 6 to an iphone x (both on IOS 11.3). I believe that this is a bug relating to the fact that apple requires a wifi connection for most downloads (even when the user opts to use cellular data). I first paused all downloads to update 1 at a time and they never moved. As a last resort, I connected to a hot spot (using the same cellular data plan and location) and all of my downloads happened almost immediately.
This what I did too, iPhone6Plus to IphoneX had to update my new and old phones OS first and backup in iTunes, but also I signed out fully from my old phone and erased to factory setting removed my old and new phone from authorized devices from within iTunes on my computer under account.
Then restored from back up and the placements of apps in folders was the same, but unable to use some older apps as noted by others and given the option to keep or delete.
Most data preserved
Interesting my son migrated from his 5s to my old iPhone 6plus without any issues.
Yeah this one helps, for me I had to force restart my iPhone twice and try updating from the app store, and also i tried to pause the others and some of the apps started to download continuously but very slow as in slow... So i think in this case let Apple know that we're having this problem with their app store or maybe just maybe they're fixing some updates too on the app store...
This seems to have worked the most for me. I hid all the "purchased" apps that were unavailable to download, and I deleted all the "loading/waiting" apps (not "cancel download"; tap and hold, and then hit the x) and so far when ive gone to download a new app, it seems to work correctly. It's going to be very annoying to not have all my apps initially, and to not have any of the data, but it seems to be the only thing that's worked so far.
iPhone apps stuck on loading after restore
