iPhone apps stuck on loading after restore

I did a restore on my new iPhone X and some of the apps are locked up and won't start. Tried deleting and reinstalling them still locked at loading. Any help would be appreciated!


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MacBook Pro with Retina display, iOS 8.2

Posted on Nov 4, 2017 12:57 PM

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Posted on Nov 25, 2017 7:00 AM

Here’s what I think is happening.


If you do a “Restore from iCloud” , the App Store actually gets a list of every app that you have ever downloaded from the beginning of time. I’ve always found it annoying that Apple won’t let you delete stupid one-off apps that you download. Sure you can “hide” them but why not just delete them?


Anyways, the Restore gets stuck trying to download apps that are dead and missing from the App Store or that or incompatible with iOS 11.


If you go into the App Store, you’ll see a bunch of apps with the pending spinning circle. You can tap on these and pause he download. You’ll see some with a greyed our iCloud. You should hide these by swiping left. Stop all the spinning circle apps. Hide all those with a greyed our iCloud. Hide any garbage you no longer want. Does this carefully as the list updates slowly and it’s easy to hide something you want.


Delete any apps that are in the loading phase. These are probably the blockers that have gummed up the whole system.


Once you do this you can selectively get back on track.


Do note: this completely obliterated the advantage of restoring from iCloud. You will lose data, settings, and app layout. Extremely annoying.

49 replies

May 8, 2018 10:22 AM in response to riverfreak

This seems to have worked the most for me. I hid all the "purchased" apps that were unavailable to download, and I deleted all the "loading/waiting" apps (not "cancel download"; tap and hold, and then hit the x) and so far when ive gone to download a new app, it seems to work correctly. It's going to be very annoying to not have all my apps initially, and to not have any of the data, but it seems to be the only thing that's worked so far.

Nov 10, 2017 5:53 AM in response to James Mol

Here is my saga and what I have tried so far. The methods are from the internet and some steps, like the "Free button, are not on my phone. I have tried on two networks, both 2.4 and 5 gHz.


iPhone upgrade notes


Started by restoring the iPhone from iTunes 12.7.x which showed all the apps greyed out. After 40 hours only half had downloaded.

Very few apps ready after 12 hours. In going to the App Store, tap on your circular profile icon, which will open up your Account page, then tap on "Purchased" from there, Next, if you have a family account, select “My Purchases” then selecting those not on my iPhone, 80 apps or so were showing a spinning circle, the one that has about 1/6 missing. as I went down the list and tapped the apps with the spinning circle, for many of them cloud would reappear.

However 54 of them would show the word open after I tapped the spinning circle. For some reason the iPhone does not know when the app is finished downloading to the phone.

Called apple care - They advised I restore again.

I downloaded iTunes 12.6.3 and restored, since all the apps were present. However, the apps were not transferred from the computer to the iPhone and it started to download them again.

After 12 hour 54 apps ready under not on this iphone

84 app after 16 hours under all

84 apps after 26 hours.

Renewed lease

(iPad updated 54 apps in 35 min on home network)

84 apps after 51 hours and 57 app still stuck or left to download


Download/Redownload from Apps app.

Open up the App Store, tap on your circular profile icon, which will open up your Account page, then tap on "Purchased" from there, Next, if you have a family account, select “My Purchases”. There's the "All" tab to see everything you've ever purchased (even free apps) and "Not on this iPhone" for things you might want to redownload. To redownload an app, just tap on the blue cloud icon next to it. If the icon is gray, that means you can't download it anymore either because it doesn't exist anymore in iTunes or because it's a 32-bit app that no longer works in iOS 11.


Tried dragging them from finder into the sidebar on iTunes when the iPhone was selected.


Method 1. Reboot iPhone to fix iPhone X/8/7/7 Plus app stuck on waiting error

This is the fastest fix to solve iPhone X/8/7/7 Plus stuck on waiting error by rebooting device directly. This means that if you don’t want wait anymore when iPhone 7 or iPhone 7 Plus apps get stuck, you can just force iPhone to reboot:

  • Press and hold down Power button for a few seconds till Power off appears;
  • Power if off, wait for about 1 or two minute and then turn on iPhone 7/7 Plus.

Method 2. Resume app download or update on App Store to fix iPhone X/8/7/7 Plus app stuck issue

This method can directly fix iPhone X/8/7/7 Plus stuck in "iPhone app waiting" state while downloading or installing an app. Here is how to do it:

  • Reboot iPhone and go to App Store;
  • Locate the app you want to download > Tab Free button to download free app version or purchase for a paid version;
  • Tab Install button to proceed.

Method 3. Sign out and sign in to App Store to fix iPhone X/8/7/7 Plus app stuck ‘waiting’ error

  • Reboot iPhone X/8/7/7 Plus, go to Settings;
  • Tab Store (App Store) > Apple ID > Sign Out;
  • Open App Store on iPhone X/8/7/7 Plus > Navigate to the Featured;
  • Scroll down to the bottom of the screen < Tab Sign in;
  • Select Use Existing Apple ID and log in to your account.

Now you can redownload wanted app and the stuck app issue on iPhone X/8/7/7 Plus will be solved.

Method 4. Remove and reinstall app later on stuck iPhone X/8/7/7 Plus in app waiting state

When apps stuck in downloading, installing or updating in iPhone X/8/7/7 Plus with waiting state, you can also remove and reinstall it later:

  • Reboot stuck iPhone X/8/7/7 Plus;
  • Go to Settings > General > Usage;
  • Tab on stuck apps under Storage > Tab Delete App button to delete apps that cause iPhone X/8/7/7 Plus stuck;
  • Re-download the app from App Store again later.

Extra effective methods to fix iPhone X/8/7/7 Plus app stuck on waiting issue

1. Switch wirelss network and verify/configure network settings to make sure that your iPhone is connected properly to network so that iOS device will not get stuck while downloading or installing apps;

2. Upgrade iOS system to new version: sometimes new apps may not be compatible with the old iOS system. Therefore, it’s highly necessary for you to upgrade iOS system timely to fix the app stuck issue on iPhone 7/7 Plus.

May 2, 2018 12:28 PM in response to James Mol

Yeah this one helps, for me I had to force restart my iPhone twice and try updating from the app store, and also i tried to pause the others and some of the apps started to download continuously but very slow as in slow... So i think in this case let Apple know that we're having this problem with their app store or maybe just maybe they're fixing some updates too on the app store...

May 14, 2018 1:06 AM in response to Billfromcottonwood

When you have Restored you iPhone, all of your applications will have to be installed again, one by one. This is a lengthy process, since each application could take a mean time of around a minute to install. That is, if you had 500 applications on your iPhone, it could easily take up to 8 hours for all of them to finish installing!


Do not try to use an application that has not installed yet (it's icon is grayed-out), keep tapping on grayed-out icons or fiddling with the App Store, you won't accomplish anything, you'll just end up pausing installs.


Let your iPhone finish its thing on its own pace. All applications will eventually install. You do NOT have to put the iPhone aside as long as the applications are installing. You CAN use your iPhone normally, at least with the applications that have finished installing.

Jun 12, 2018 4:38 PM in response to Billfromcottonwood

After much searching I found a quick fix to this problem.


On my particular set up it turned out that I had a full iCloud account which meant the apps wouldn't load. So simply, adding more iCloud storage fixed the problem.


Here's how to do thats:

https://support.apple.com/en-gb/ht201318


As soon as I added the extra storage (which you have to pay for) the apps that were 'stuck' downloaded in no time.


NB:

Check this solution first - rather than all of the reset, delete or restore fixes that are suggested.

I have a lot of apps - around 200 or more.

Another solution would be to get rid of a load of apps!



Hope this helps.

Nov 10, 2017 5:48 AM in response to Hunter1958

I will be working with Apple to troubleshoot but in the mean time:

Open up the App Store, tap on your circular profile icon, which will open up your Account page, then tap on "Purchased" from there, Next, if you have a family account, select “My Purchases”. There's the "All" tab to see everything you've ever purchased (even free apps) and "Not on this iPhone" for things you might want to redownload.

Ok, once you are there, you will see two things: Those with blue cloud with arrow down and a spinning circle with a part missing.

Here is what I found. After waiting all night for the apps to download, I started going through and tapping on the ones with spinning circles. For SOME, as soon as I tapped it, it said OPEN in the grey oval. About 50 of my apps we all of a sudden visible, ready to go. But after another day and a half, no more have appeared and the method I used does not work .

Please give it a try and report back. I will get back here after talking with apple. I will reply to my own and share my saga, for those who are interested.

Apr 4, 2018 10:58 PM in response to ThankGod!

This what I did too, iPhone6Plus to IphoneX had to update my new and old phones OS first and backup in iTunes, but also I signed out fully from my old phone and erased to factory setting removed my old and new phone from authorized devices from within iTunes on my computer under account.

Then restored from back up and the placements of apps in folders was the same, but unable to use some older apps as noted by others and given the option to keep or delete.

Most data preserved


Interesting my son migrated from his 5s to my old iPhone 6plus without any issues.

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iPhone apps stuck on loading after restore

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