Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone apps stuck on loading after restore

I did a restore on my new iPhone X and some of the apps are locked up and won't start. Tried deleting and reinstalling them still locked at loading. Any help would be appreciated!


[Re-Titled by Moderator]

MacBook Pro with Retina display, iOS 8.2

Posted on Nov 4, 2017 12:57 PM

Reply
Question marked as Best reply

Posted on Nov 10, 2017 5:53 AM

Here is my saga and what I have tried so far. The methods are from the internet and some steps, like the "Free button, are not on my phone. I have tried on two networks, both 2.4 and 5 gHz.


iPhone upgrade notes


Started by restoring the iPhone from iTunes 12.7.x which showed all the apps greyed out. After 40 hours only half had downloaded.

Very few apps ready after 12 hours. In going to the App Store, tap on your circular profile icon, which will open up your Account page, then tap on "Purchased" from there, Next, if you have a family account, select “My Purchases” then selecting those not on my iPhone, 80 apps or so were showing a spinning circle, the one that has about 1/6 missing. as I went down the list and tapped the apps with the spinning circle, for many of them cloud would reappear.

However 54 of them would show the word open after I tapped the spinning circle. For some reason the iPhone does not know when the app is finished downloading to the phone.

Called apple care - They advised I restore again.

I downloaded iTunes 12.6.3 and restored, since all the apps were present. However, the apps were not transferred from the computer to the iPhone and it started to download them again.

After 12 hour 54 apps ready under not on this iphone

84 app after 16 hours under all

84 apps after 26 hours.

Renewed lease

(iPad updated 54 apps in 35 min on home network)

84 apps after 51 hours and 57 app still stuck or left to download


Download/Redownload from Apps app.

Open up the App Store, tap on your circular profile icon, which will open up your Account page, then tap on "Purchased" from there, Next, if you have a family account, select “My Purchases”. There's the "All" tab to see everything you've ever purchased (even free apps) and "Not on this iPhone" for things you might want to redownload. To redownload an app, just tap on the blue cloud icon next to it. If the icon is gray, that means you can't download it anymore either because it doesn't exist anymore in iTunes or because it's a 32-bit app that no longer works in iOS 11.


Tried dragging them from finder into the sidebar on iTunes when the iPhone was selected.


Method 1. Reboot iPhone to fix iPhone X/8/7/7 Plus app stuck on waiting error

This is the fastest fix to solve iPhone X/8/7/7 Plus stuck on waiting error by rebooting device directly. This means that if you don’t want wait anymore when iPhone 7 or iPhone 7 Plus apps get stuck, you can just force iPhone to reboot:

  • Press and hold down Power button for a few seconds till Power off appears;
  • Power if off, wait for about 1 or two minute and then turn on iPhone 7/7 Plus.

Method 2. Resume app download or update on App Store to fix iPhone X/8/7/7 Plus app stuck issue

This method can directly fix iPhone X/8/7/7 Plus stuck in "iPhone app waiting" state while downloading or installing an app. Here is how to do it:

  • Reboot iPhone and go to App Store;
  • Locate the app you want to download > Tab Free button to download free app version or purchase for a paid version;
  • Tab Install button to proceed.

Method 3. Sign out and sign in to App Store to fix iPhone X/8/7/7 Plus app stuck ‘waiting’ error

  • Reboot iPhone X/8/7/7 Plus, go to Settings;
  • Tab Store (App Store) > Apple ID > Sign Out;
  • Open App Store on iPhone X/8/7/7 Plus > Navigate to the Featured;
  • Scroll down to the bottom of the screen < Tab Sign in;
  • Select Use Existing Apple ID and log in to your account.

Now you can redownload wanted app and the stuck app issue on iPhone X/8/7/7 Plus will be solved.

Method 4. Remove and reinstall app later on stuck iPhone X/8/7/7 Plus in app waiting state

When apps stuck in downloading, installing or updating in iPhone X/8/7/7 Plus with waiting state, you can also remove and reinstall it later:

  • Reboot stuck iPhone X/8/7/7 Plus;
  • Go to Settings > General > Usage;
  • Tab on stuck apps under Storage > Tab Delete App button to delete apps that cause iPhone X/8/7/7 Plus stuck;
  • Re-download the app from App Store again later.

Extra effective methods to fix iPhone X/8/7/7 Plus app stuck on waiting issue

1. Switch wirelss network and verify/configure network settings to make sure that your iPhone is connected properly to network so that iOS device will not get stuck while downloading or installing apps;

2. Upgrade iOS system to new version: sometimes new apps may not be compatible with the old iOS system. Therefore, it’s highly necessary for you to upgrade iOS system timely to fix the app stuck issue on iPhone 7/7 Plus.

49 replies

May 14, 2018 1:06 AM in response to Billfromcottonwood

When you have Restored you iPhone, all of your applications will have to be installed again, one by one. This is a lengthy process, since each application could take a mean time of around a minute to install. That is, if you had 500 applications on your iPhone, it could easily take up to 8 hours for all of them to finish installing!


Do not try to use an application that has not installed yet (it's icon is grayed-out), keep tapping on grayed-out icons or fiddling with the App Store, you won't accomplish anything, you'll just end up pausing installs.


Let your iPhone finish its thing on its own pace. All applications will eventually install. You do NOT have to put the iPhone aside as long as the applications are installing. You CAN use your iPhone normally, at least with the applications that have finished installing.

Jun 15, 2018 12:24 AM in response to Billfromcottonwood

I've been an Apple customer for years and I'm really disappointed by the constant decline in quality compared to the price paid. When someone pays so much money, it is inadmissible to waste time wandering around looking for solutions like a Microsoft user.

Steve would never have approved the release of such a poor software, so I'm serious about moving permanently to other products.

It just doesn't works anymore, quite tired of it.

FIX IT

Jun 27, 2018 5:38 AM in response to Billfromcottonwood

Hi Bill,


I also had the same problem and it really helped me restoring the phone again, because I didn't have anything to lose (just the 20 min) and at the "configuration step" connected to iTunes and to a wifi with a stable internet connection and let Apple choose which Apps should install at first and how many simultaneously. Because if you choose for yourself, the iOS has this BUG and can't continue further. If you let for its own to install the apps, you can see 3 different status:

1. Waitin

2. Loading

3. Installation


And as soon one app is completely installed, another one starts to load. This is what I figured out and I hope it helps you


P.S. The iOS Version I use it 11.4 and iTunes 12.7.5.9


Greetings from Austria!

Mar 6, 2018 9:28 AM in response to hodalborz

Try connecting your iPhone to a computer. Then go on iTunes and Reset your phone. Then try to restore backup again.


Another option is to restore your phone from a different backup.

iPhone apps stuck on loading after restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.