iPhone X Earpiece not working on phone calls

I bought the iphoneX 4 days ago, and started to use it from yesterday, but the earpiece is totally not working from the very first call.....can only hear the call with speaklouder, I am totally upset with Apple....hope we can still see iphone existing after 5 years...

If you are using a case try taking the phone out of the case.

Next try restoring the phone.

If still problem, call Apple. You have 90 days of free telephone support for a new device

I have the same problem. I have also upgraded to iOS 11.1. I also did a hard reset of the power (quick press of volume up, quick press of volume down, and then hold right power/Siri button for ten seconds until after screen goes black and then apple logo reappears). Using Apple leather case. Can hear on speaker but not from ear piece/hole at top.

The short of it is that in my situation, Apple replaced the phone. Apple online tech support went through the process with me, including listening to a Voice Memo (not Voice Mail) through the receiver to see it it worked. Apple online tech support had me wipe and restore, and then ran diagnotics with the phone connected to my MacBook Pro. They said it was a bad receiver (the little speaker at the top) and then located a nearby Apple store that had a matching replacement. Luckily they had one. They set me up at the Genius Bar for an appointment where they provided a swap (in a plain box with just the phone). But then there was something I wasn't prepared for. The Genius said I had to buy Apple Care for the phone right then and there, although it wouldn't count towards this replacement. I wouldn't be able to get AppleCare after the switch to the replacement phone--I didn't fully understand but did that. Apparently--and I could be explaining incorrectly--the Apple Care has to apply to the original phone that was delivered to me, even though it was delivered as defective. I'm going to check up to make sure that this exchange did not count towards my AppleCare, although I saw it would normally be over $500. Hope this is useful and I welcome followup comments.

I just had the same thing happen to me. I had to use the speaker phone to start and finish a call.

I performed a hard reboot and working again.

Also had a problem with the phone not charging. Performed a hard reboot to fix as well.

So far...I am not happy!

Do u have the earpiece problem after making a facetime call and then using the phone for a normal call, cause i have no problem till i place a facetime video call and after that the earpiece stops working until i restart the phone.

I am facing the similar issue on my iPhone X and it could be due to Lightning to 3.5 mm Headphone Jack Adapter or Lightning Cable.

when lightning pin is in, the only earpiece is disabled and all other work normal. The new version messed up setting between lightning pin and earpiece.

this not expected from Apple for latest phone ti restart always when earpiece is not working. I had used all the iphone released and iPhone X with earpiece issue is hurting.

Please fix the issue at earliest.

The same here also! Tried the reset to factory settings and set up as a new. Fixed the issue for a few days then came back again. Simple turning off and on the phone fixes for some time. But it keeps coming back as well. It is very sad.

I have finally found a solution to this problem. Just keep the phone’s Bluetooth off . This has worked for me . But yes Apple needs to fix this issue in the coming update ! My current Ios version is 11.3.1

Same problem; doing a restore fixed the problem briefly then no sound from earpiece. hard reset, bluetooth off and other setting changes had no effect. Apple support suggested bringing phone in for service. This really appears to be a software problem and should be remedied.

I have experienced the same problem. I restrated my iphone and the problem solved.

If you are using a phine case or screen protection, remove the phone from the case and remove the screen then restrat the phone

Hey I just fixed this issue today. restart the phone completely and then go into settings and do a network reset.

General > Reset > Reset Network Settings.

It seems to be an issue with the sim card communicating with the towers and the carrier, not the phone itself. Worked like a charm let me know if this was helpful!

I was soooo excited to read this post and executed it right away, but it did not work. My sound is still very garbled when hearing on the iPhone X and I need to use speaker phone to hear clearly on all telephone calls! Ugh!!! It’s awful!!

And again but this time both speakers...

https://discussions.apple.com/thread/8316185

Got my X yesterday and I have same problem. Ridiculous.

Is there a fix for this or do I just return the beast?