So I have just received my iPhone X and have attempted to make a call. The person on the other end can hear me but I can't hear them, unless it's on speaker or I have headphones in. I have tried plugging and unplugging headphones over and over. Also I have tried restarting and resting the iPhone nothing has worked so far.
iPhone X, iOS 11.1
The short of it is that in my situation, Apple replaced the phone. Apple online tech support went through the process with me, including listening to a Voice Memo (not Voice Mail) through the receiver to see it it worked. Apple online tech support had me wipe and restore, and then ran diagnotics with the phone connected to my MacBook Pro. They said it was a bad receiver (the little speaker at the top) and then located a nearby Apple store that had a matching replacement. Luckily they had one. They set me up at the Genius Bar for an appointment where they provided a swap (in a plain box with just the phone). But then there was something I wasn't prepared for. The Genius said I had to buy Apple Care for the phone right then and there, although it wouldn't count towards this replacement. I wouldn't be able to get AppleCare after the switch to the replacement phone--I didn't fully understand but did that. Apparently--and I could be explaining incorrectly--the Apple Care has to apply to the original phone that was delivered to me, even though it was delivered as defective. I'm going to check up to make sure that this exchange did not count towards my AppleCare, although I saw it would normally be over $500. Hope this is useful and I welcome followup comments.
I was soooo excited to read this post and executed it right away, but it did not work. My sound is still very garbled when hearing on the iPhone X and I need to use speaker phone to hear clearly on all telephone calls! Ugh!!! It’s awful!!
Got my X yesterday and I have same problem. Ridiculous.
Is there a fix for this or do I just return the beast?
I returned mine. Didn't much like the phone.
I have same problem when I restart phone it works but it repeats again
I have also same problem I restart it works but it come again 2
Yes same here
I have this same issue too. Apple did hard reset which didn't work. Replaced phone last week and today, same problem started. pretty irritating given cost of this over priced phone. Any tricks?
I have the same issue, but so far working after restart. Spoke to Apple support and did online diagnostics showing all green. They said never heard about that and to call them back when happen again.
Also have this problem. restart is a temporary fix.
I have the same issue since the last days. Upper Speaker doesnt work. Restart will fix it temporarily. Please fix it.
Same to you reboot temporary fix & occur again. How to do Apple.
iOS 11.3?
Yes. That’s correct. 11.3
I have experienced the same problem. I restrated my iphone and the problem solved.
If you are using a phine case or screen protection, remove the phone from the case and remove the screen then restrat the phone
iPhone X Earpiece not working on phone calls
