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iPhone X both speakers doesnt work. No alarm, no music etc.

Hello,


sometimes i have the problem that my earpiece doesnt work (watch that thread:


https://discussions.apple.com/thread/8146714?answerId=33128496022#33128496022&ac_cid=tw123456#33128496).


Only way to fix this is to restart the iPhone X. Many other people with that problem too...


But this morning my alarm doesnt work (again)! The reason was that BOTH speakers doesnt work. There was no sound (no music etc.). Only way to fix was again a reboot. I had that problem with my X before 4 times on iOS 11.2.5 and now also on 11.2.6. I set up the device as new and also i tried to restore it with iTunes (with both version). Didnt help... Problem cames back.


In 5 years iPhone 5 i didnt had that issues. Cant trust the iPhone anymore when the alarm in the morning doesnt work...


Think it is a software problem. With iOS 11.3 a fix in the pipeline??

Posted on Mar 12, 2018 2:15 AM

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23 replies

Mar 13, 2018 2:23 PM in response to lobsterghost1

Reboot, Reset, Restore will only temporaily fix the problem.


As you can see in the thread i posted before many people got a new iPhone X from the Genius Bar and the problem came also back. So i think it is a software bug or a huge hardware problem.... So please fix this Apple. It is a main function!


And btw here is the next thread:


iPhone X Earpiece Not Working

Mar 13, 2018 2:34 PM in response to lobsterghost1

This is an official apple forum under a apple URL so i think they will have a look here... : ) specially when over 400 people clicked "me too" on the "my earpiece doesnt work thread"... Re: iPhone X Earpiece not working on phone calls We will see... I think it is a problem with the "mediaserved" service or so... so that one or two speakers will crash

Mar 25, 2018 7:37 AM in response to pattifrommoultrie

Hi,


i dont think the genuis bar can help with that problem, because it is a software bug. There so many other People with that bug... I think the will fix it soon... I hope with 11.3.


Btw. there are two bugs:


1. Both Speakers are not working. Look at this thread:

Re: Alarm clock randomly silent

The problem is the clock app (alarm, timer). The Alarm or the timer sound will chrash both speakers. There are some post with excatly the same problem. And yes i have this problem also only in combination with the alarm in the morning.

2. Earpice (only upper speaker) will not work:

Re: iPhone X Earpiece not working on phone calls


Mar 25, 2018 4:48 PM in response to pattifrommoultrie

If a new phone doesn't work, that's why it has a 1 year warranty. Make a Genius Bar appointment: Genius Bar Reservation and Apple Support Options - Apple


It is meaningless to discuss what does or does not work in a beta version - the whole point of a beta version is that it is incomplete, and not all bugs have been resolved. If there were no identifiable major bugs it wouldn't be a beta, it would be a GA (general availability) release. And frankly, anyone who installs a beta release on their only phone or one they need every day is a fool, and is asking for trouble.

Mar 26, 2018 10:32 AM in response to Lawrence Finch

Hi,


in the other threads i posted before they are many people they got a new iPhone X at the genuis bar and the problem came back. There are over 450 "me too" clicks in the other threads.


For example this thread had also "only" round a about 1000 "me too" clicks and EVERY iPhone X and 8 (plus) have this issue or "feature":


When cold flash not working IPhone 8+


The speaker issues are not very often and they are very randomly. For me it works 2 weeks fine and than it cames back...

Mar 26, 2018 12:06 PM in response to Lawrence Finch

There is no connection between flash not working and the speaker issue. You said before to the speaker issue that cant be really a bug because there must million other people with that bug. Thats not true.


Randomly in my post means for ME randomly because i and MANY other dont know what cause the problem. I know that software bugs cant be randomly. Maybe it is a combination of apps, settings, WLAN, contacts, timezone, music in the music app. Nearly everything can chrash software in a special combination and the speaker runs with software. It can be a combination of signal, the time and the wallpaper or what ever. The whole forum is full with software problems they dont affect everyone.


And when it is hardware, why is a reboot always helping?


And AGAIN in the threads before there where people they changed their iPhone up to 8 times and the problem cames back. Ok maybe all 8 iPhone had a hardware bug. Sure!!


And for example: In december i also had the issue that standby and usage time where the same. Some app or service or what ever chrased the apple "mediaservice" so the iPhone cant go in the sleep mode. That was also randomly (for ME) because i dont know what affect the issue. Know all runs fine for me since weeks (months). And the only reason can be a app update or iOS update. According to your logic that would also be a hardware issue.


iPhone X - iPhone X Battery Usage The Same As Standby | MacRumors Forums


Or in this thread:


Re: Alarm clock randomly silent


All users with that randomly silent alarm clock have a hardware bug caused by iOS 11?! No!


Anyway.

Mar 13, 2018 2:24 PM in response to JulianQwer

Nah.....I have two iPhone X since the launch day and neither has had this issue. For it to be a software bug, it would effect way more people. And asking Apple to fix anything here will get you nothing. This is a user to user only forum. Apple isn't here, isn't reading these posts and won't do anything for you for writing a post.


You have a one year warranty on your phone. Either call Apple at 1-800-MY-APPLE or schedule an appointment at your Apple Store Genius Bar.

Mar 13, 2018 2:40 PM in response to JulianQwer

JulianQwer wrote:


This is an official apple forum under a apple URL so i think they will have a look here... : )

You think wrong. This is a user-to-user technical support forum. Apple does not participate, except as moderators, and even then only if a user reports a post to be reviewed. If you want to get Apple's attention the best way is to install the Apple Support app on your phone, and use it to contact Apple. You can also follow the advice already given on how to contact Apple.

Mar 26, 2018 11:12 AM in response to JulianQwer

Not very often and randomly SCREAMS "hardware." Software is not intermittent; computers are deterministic.


Me too clicks are not indicative of much, because people will use them if their issue is even remotely similar. And what does the flash not working in cold weather have to do with speakers not working?


But even assuming that the clicks are valid, and somehow there is some connection between the LED not lighting in cold weather and sound being intermittent we have (from your numbers) around 1500 similar reports.


Through the end of last year Apple sold 18 million iPhone X models. We don't have figures for this year yet, so I'll just go with 18 million. You say 1500 have a problem. That's 0.01% of all units sold. A number much closer to (and lower than average) random "infant mortality" hardware failures than "random" software bugs (which just can't happen).


There is a possibility that it is user error, such as not understanding how Do not Disturb works, for example. Which would be a much more logical explanation than a random software problem. Or even if it does not apply to you specifically, it could apply to many of those "me toos".


I'm basing this analysis on my 50 years experience as an electronics engineer, 40 of which has been in software development that has included coding, analysis, design, architecture, project management and end user support.


I've said all I'm going to say on this; you do what you want. If that's wait for a software fix that will probably never come, fine by me. But if it happened to my phone I'd be in an Apple store in a flash, and demand a replacement phone if they couldn't point out what I was doing wrong (most likely they'd offer one; I wouldn't have to demand anything).

Mar 26, 2018 12:20 PM in response to Lawrence Finch

We have 3 iPhone X in our house, and none have exhibited this bug that you state affects all iPhone X. As far as alarms go, I have 5 different alarms set during the day for specific tasks and they sound every single day and I've never experienced a problem with them. I make multiple calls a day and have not experienced not hearing either.


I would say you probably have a hardware problem and need to have the device examined and possibly replaced. If you believe it to be a software issue, then restore the device to factory and set it up as new, not using any of your backup. If it still has problems, then it is certainly hardware.

Mar 26, 2018 12:30 PM in response to ChrisJ4203

I dont think it affects all iPhone X. I think it is a special combination of apps and bluetooth headset or so thats affects many other people too.

But thank you so far. Maybe i will try a restore or just waiting for iOS 11.3 final in this or the next week.


Btw. So far everything runs fine for 3 weeks or so. Maybe a app update (soundcloud, messenger or what ever).

Mar 26, 2018 12:40 PM in response to JulianQwer

As you have already been told, wait for iOS 11.3 if you believe that to be a fix-all for your problems. You certainly made it sound that way. Given the huge number of apps in the App Store, the probability of multiple users having the same app combination are rare.


At this point, you have been given a great deal of information about the situation and how to handle it. You have rejected much of the information provided you, despite the direct knowledge that many of us have, and the fact that the Terms of Service for the forum here indicate that Apple does not participate here. Up to you how you decide to handle it.

iPhone X both speakers doesnt work. No alarm, no music etc.

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