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Level 1

9 points

iPhone X both speakers doesnt work. No alarm, no music etc.

Hello,

sometimes i have the problem that my earpiece doesnt work (watch that thread:

https://discussions.apple.com/thread/8146714?answerId=33128496022#33128496022&ac_cid=tw123456#33128496).

Only way to fix this is to restart the iPhone X. Many other people with that problem too...

But this morning my alarm doesnt work (again)! The reason was that BOTH speakers doesnt work. There was no sound (no music etc.). Only way to fix was again a reboot. I had that problem with my X before 4 times on iOS 11.2.5 and now also on 11.2.6. I set up the device as new and also i tried to restore it with iTunes (with both version). Didnt help... Problem cames back.

In 5 years iPhone 5 i didnt had that issues. Cant trust the iPhone anymore when the alarm in the morning doesnt work...

Think it is a software problem. With iOS 11.3 a fix in the pipeline??

Posted on Mar 12, 2018 2:15 AM

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23 replies

JulianQwer Author

Level 1

9 points

Mar 26, 2018 12:55 PM in response to ChrisJ4203

They are rare but they are there (as we can see in this and many other threads).

Yes thanks i know it is up to me. I know the apple bug report site and the apple store in my city. Lets see what i will do. And yes i am still thinking that iOS 11.3 will fix many problems (not only new animojis) and maybe also my problem.

Mar 12, 2018 6:08 PM in response to JulianQwer

https://support.apple.com/en-us/HT203800

Mar 12, 2018 6:12 PM in response to JulianQwer

I'd do the normal troubleshooting tasks.

Reboot

Reset

Restore

If none of those help you, make an appointment at your Apple Store Genius Bar for evaluation.

JulianQwer Author

Level 1

9 points

Mar 13, 2018 2:40 PM in response to lobsterghost1

Yes i will alos contact the Genius Bar and the Apple Bug Report Formular. Thanks for your tip.

JulianQwer Author

Level 1

9 points

Mar 13, 2018 2:46 PM in response to Lawrence Finch

Yes i will follow the advice but i think that apple will have a look here (also on MacRumors an other large forums) to check whats going on in the community etc. Maybe i am wrong... : )

Mar 13, 2018 2:48 PM in response to JulianQwer

You are wrong. Level 6 and higher have direct access to the forum hosts. My information comes from the forum manager.

Mar 25, 2018 4:39 PM in response to JulianQwer

Has anyone heard anything from Apple about this? How can anew phone not work! I read on one of these forums that the beta 11.3 update didn’t work on the not hearing issue.

JulianQwer Author

Level 1

9 points

Mar 26, 2018 9:09 AM in response to Lawrence Finch

No one here is using a beta! We are only hoping it will fixed with iOS 11.3. But if the bug still is in the beta 6 of 11.3 it maybe a indicator that the bug not will be fixed in 11.3....

iPhone X both speakers doesnt work. No alarm, no music etc.