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Cocoaju Author

Level 1

16 points

Why does Apple Music pauses when screen is locked on iPhone X?

I just got my iPhone X and there is this bug and I don’t know what is causing it.

This is what happens:

1. I play my Apple Music as usual, it starts to play with no problem.

2. For a while, I can lock my screen and it still carries on playing.

3. Later with further use, the music will pause whenever I lock my screen or when it auto locks.

4. I have to soft reset the phone so that it stops doing that.

I have gone through this process a couple of times already. I’m not sure if this is iOS11 or iPhone X or some other app that’s clashing with iOS.

Anyone experiencing the same problem?

Posted on Nov 5, 2017 6:33 PM

Best reply

MariaSW55

Level 1

9 points

Posted on Nov 14, 2017 10:40 PM

I am encountering the same problem (but with Spotify) and I have noticed that a specific event triggers this behaviour after soft reset.

This event for me is that my music is interrupted by ApplePay, where my phone (accidentally) gets close to a payment terminal, and opens the ApplePay page (showing your card and asking for FaceID) while in lock screen.

After this I encounter the music-pausing-when- locking issue without fail. Avoiding the event has helped for me.

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21 replies

Bent44

Level 1

4 points

Feb 7, 2018 8:33 AM in response to Cocoaju

I have the iphone X and after going into apple pay settings and turning off the “double-click side button” option the problem ceased to exist.

misterjk

Level 1

4 points

Feb 8, 2018 1:10 AM in response to Bent44

Bent44 - that’s done the trick for me too. Thanks for discovering it, been driving me nuts resetting my phone 2-3 times a day.

Mar 4, 2018 11:01 PM in response to Cocoaju

Restarting the phone worked for me as well..

Mar 7, 2018 2:58 PM in response to MariaSW55

Remove the card(s)from the wallet !

Mar 7, 2018 3:00 PM in response to Cocoaju

Remove the cards from the apple wallet and turn off the digital buttons in the wallet and apple pay in settings.

Mar 23, 2018 12:17 AM in response to Cocoaju

i resolved this problem.

Restarting the phone worked for me as well...

Why does Apple Music pauses when screen is locked on iPhone X?