Cocoaju Author

Level 1

16 points

Why does Apple Music pauses when screen is locked on iPhone X?

I just got my iPhone X and there is this bug and I don’t know what is causing it.

This is what happens:

1. I play my Apple Music as usual, it starts to play with no problem.

2. For a while, I can lock my screen and it still carries on playing.

3. Later with further use, the music will pause whenever I lock my screen or when it auto locks.

4. I have to soft reset the phone so that it stops doing that.

I have gone through this process a couple of times already. I’m not sure if this is iOS11 or iPhone X or some other app that’s clashing with iOS.

Anyone experiencing the same problem?

Posted on Nov 5, 2017 6:33 PM

Top-ranking reply

MariaSW55

Level 1

9 points

Posted on Nov 14, 2017 10:40 PM

I am encountering the same problem (but with Spotify) and I have noticed that a specific event triggers this behaviour after soft reset.

This event for me is that my music is interrupted by ApplePay, where my phone (accidentally) gets close to a payment terminal, and opens the ApplePay page (showing your card and asking for FaceID) while in lock screen.

After this I encounter the music-pausing-when- locking issue without fail. Avoiding the event has helped for me.

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21 replies

KiWest

Level 1

4 points

Dec 15, 2017 7:41 AM in response to Cocoaju

I am having the same issue and it is very annoying.

woodli

Level 1

4 points

Dec 18, 2017 7:51 PM in response to MariaSW55

I got exact the same problem.

I believe it is a bug somehow triggered by apple pay.

Jan 5, 2018 9:18 AM in response to Cocoaju

The same happens with my iphone x but in spotify , its really annoying , hope theres a buf fix soon!

misterjk

Level 1

4 points

Feb 8, 2018 1:10 AM in response to Bent44

Bent44 - that’s done the trick for me too. Thanks for discovering it, been driving me nuts resetting my phone 2-3 times a day.

Mar 23, 2018 12:17 AM in response to Cocoaju

i resolved this problem.

Restarting the phone worked for me as well...

Dec 19, 2017 2:08 AM in response to Cocoaju

Got this issue too. Upgraded to latest iOS. Stopped for a few days started again,

Phoned Apple support, said it shouldn’t happen. In the mean time I rebooted the phone whilst speaking to the support colleague which resolved the issue. I expect it to come back again, as it seems like it’s creeping death.

1. I use Apple Music play a song

2. Let the phone naturally lock the screen

3. Manually lock the screen

4.music goes off

5.wake screen and press play on the widget

6.music plays again and I can lock screen, music continues to play.

Was told if it comes back again to phone up to perform a full restart and download of software,I don’t expect this if a phone of this price and it’s really frustrating.

Apple colleague said it shouldn’t happen and probably a bug.

I will be insisting that I get a new phone if this continues

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Why does Apple Music pauses when screen is locked on iPhone X?