Printing problems with HP Color LaserJet CP5520 after upgrading to HighSierra

I have 5 Macs running in a network with a HP CP5525dn printer. After i had upgraded 2 of them to MacOS 10.13 High Sierra, we have printing issues with these Macs. Mostly printing from Excel or PDF created from Excel, or Word files with embedded Excel spreadsheets. The 3 Macs running on 10.12 Sierra don't have these issues and we never encountered these before.

The output is a mostly blank page with following text: "ERROR: Undefinedresult, OFFENDING COMMAND: show"

As usual in such cases Apple, MS and HP all point at each other. I have installed the latest driver 3.8.0.3 (dated 24 August 2017) and latest HighSierra updates. However the HP driver is from prior the release of High Sierra, although Apple claimed that printer driver for my printer should be included in the MacOS upgrades. Also MS Office is also fully up-to-date.

Anyone a solution? The printer has become virtually useless to us -despite being not even 4 years old- so otherwise I will need to replace it....This was actually the advice given by HP (can you believe that !)

MacBook Pro (Retina, 13-inch, Mid 2014), macOS High Sierra (10.13.1)

Posted on Nov 6, 2017 5:28 AM

Top-ranking reply

VikingOSX

Level 10

123,470 points

Posted on Nov 6, 2017 5:37 AM

You updated the firmware, but did not mention the HP Easy Start (Oct 11, 2017) that has been updated for High Sierra, and will get the latest printer driver for the CP5525dn. Give that a whirl and see if it solves your printer issues.

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17 replies

benveen Author

Level 1

14 points

Nov 13, 2017 5:52 AM in response to VikingOSX

See the one highlighted in blue

benveen Author

Level 1

14 points

Nov 21, 2017 5:51 AM in response to VikingOSX

Rebooting as well as rebooting in safe mode temporarily solves the problem, after which it randomly re-occurs. Meaning it does not occur consistently with any file type or program. Some word docs would print others not.

I have identified this issues with printing from Word, Excel, Apple Mail, Apple Preview. Interestingly in case of a PDF or if I convert the file to PDF and then open in Acrobat (not in Preview), printing works fine....

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Printing problems with HP Color LaserJet CP5520 after upgrading to HighSierra