panic UPSB: thunderbolt power on failed

Question

Level 1

29 points

panic UPSB: thunderbolt power on failed

Every time my macbook hibernates and/or sleeps a significant amount of time it crashes when waking. I'm getting the same kernel panic every time. This began after applying the 10.13.1 update and happens 1-3 times a day. Anyone have any ideas?

Anonymous UUID: DC95A97A-0DB9-1007-11DA-9471FB5BC927

Mon Nov 6 18:11:12 2017

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f9e69c71b): "UPSB: thunderbolt power on failed 0xffffffff\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/IOPCIFamily/IOPCI Family-320.1.1/IOPCIBridge.cpp:1297

Backtrace (CPU 0), Frame : Return Address

0xffffff92296e3a90 : 0xffffff801de6b6f6

0xffffff92296e3ae0 : 0xffffff801df96f54

0xffffff92296e3b20 : 0xffffff801df88c39

0xffffff92296e3ba0 : 0xffffff801de1d190

0xffffff92296e3bc0 : 0xffffff801de6b1cc

0xffffff92296e3cf0 : 0xffffff801de6af4c

0xffffff92296e3d50 : 0xffffff7f9e69c71b

0xffffff92296e3db0 : 0xffffff7f9e69d25a

0xffffff92296e3dd0 : 0xffffff7f9e69b5bf

0xffffff92296e3e20 : 0xffffff7f9e6a5d0f

0xffffff92296e3e40 : 0xffffff801e489215

0xffffff92296e3eb0 : 0xffffff801e488fba

0xffffff92296e3ed0 : 0xffffff801dea4ce4

0xffffff92296e3f40 : 0xffffff801dea47e5

0xffffff92296e3fa0 : 0xffffff801de1a4f7

Kernel Extensions in backtrace:

com.apple.iokit.IOPCIFamily(2.9)[1A5661CA-0F8F-3EC1-B3B4-5A9ADDAE360F]@0xffffff 7f9e694000->0xffffff7f9e6c8fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:

17B48

Kernel version:

Darwin Kernel Version 17.2.0: Fri Sep 29 18:27:05 PDT 2017; root:xnu-4570.20.62~3/RELEASE_X86_64

Kernel UUID: 4B214D53-883B-3E5F-A115-9FDA17E68BA8

Kernel slide: 0x000000001dc00000

Kernel text base: 0xffffff801de00000

__HIB text base: 0xffffff801dd00000

System model name: MacBookPro13,3 (Mac-A5C67F76ED83108C)

System uptime in nanoseconds: 5369051984073

last loaded kext at 5366907697665: com.apple.driver.usb.cdc.acm 5.0.0 (addr 0xffffff7fa25b6000, size 61440)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 5.1.28

org.virtualbox.kext.VBoxNetFlt 5.1.28

org.virtualbox.kext.VBoxUSB 5.1.28

org.virtualbox.kext.VBoxDrv 5.1.28

tc.tctechnologies.driver.PaeFireStudio 4.2.1 46437

com.kairos.driver.DuetDisplay 2

com.apple.filesystems.msdosfs 1.10

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.23.24

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleGraphicsDevicePolicy 3.16.19

com.apple.AGDCPluginDisplayMetrics 3.16.19

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDAHardwareConfigDriver 280.12

com.apple.kext.AMDFramebuffer 1.5.8

com.apple.driver.AppleHDA 280.12

com.apple.kext.AMDRadeonX4200 1.5.8

com.apple.kext.AMDRadeonX4150 1.5.8

com.apple.kext.AMDRadeonX4100 1.5.8

com.apple.driver.AppleHIDALSService 1

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.1f1

com.apple.kext.AMD9515Controller 1.5.8

com.apple.kext.AMD9510Controller 1.5.8

com.apple.driver.pmtelemetry 1

com.apple.driver.AGDCBacklightControl 3.16.19

com.apple.kext.AMD9520Controller 1.5.8

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelSKLGraphics 10.2.8

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleBacklight 170.10.1

com.apple.kext.AMD9500Controller 1.5.8

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleMuxControl 3.16.19

com.apple.driver.AppleOSXWatchdog 1

com.apple.AVEBridge 1.0.0

com.apple.driver.eficheck 1

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.8

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.PioneerSuperDrive 439.20.7

com.apple.iokit.SCSITaskUserClient 404.20.1

com.apple.driver.AppleUSBODD 439.20.7

com.apple.filesystems.apfs 748.21.6

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.filesystems.hfs.kext 407.1.3

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.AirPort.BrcmNIC 1200.26.1a3

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.usb.cdc.acm 5.0.0

com.apple.iokit.IOUSBUserClient 900.4.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.iokit.IOFireWireFamily 4.6.8

com.apple.iokit.IOTimeSyncFamily 600.15

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.1f1

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.1f1

com.apple.AppleGPUWrangler 3.16.19

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleGraphicsControl 3.16.19

com.apple.iokit.IONDRVSupport 517.17

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.kext.AMDSupport 1.5.8

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.AppleGraphicsDeviceControl 3.16.19

com.apple.iokit.IOAcceleratorFamily2 374.1

com.apple.iokit.IOGraphicsFamily 517.17

com.apple.iokit.IOSurface 209

com.apple.iokit.IOSCSIMultimediaCommandsDevice 404.20.1

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.driver.usb.cdc.ecm 5.0.0

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1004.1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.1f1

com.apple.iokit.IOBluetoothFamily 6.0.1f1

com.apple.driver.AppleMultitouchDriver 1004.1

com.apple.driver.AppleInputDeviceSupport 1000

com.apple.driver.AppleHSSPIHIDDriver 52

com.apple.driver.AppleXsanScheme 3

com.apple.driver.AppleHSSPISupport 52

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.1.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.20.7

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140

com.apple.iokit.IOSCSIBlockCommandsDevice 404.20.1

com.apple.iokit.IOSCSIArchitectureModelFamily 404.20.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

EOF

Model: MacBookPro13,3, BootROM MBP133.0233.B00, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f7

Graphics: Radeon Pro 460, AMD Radeon Pro 460, PCIe, 4 GB

Graphics: Intel HD Graphics 530, Intel HD Graphics 530, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.77.37.2.1a3)

Bluetooth: Version 6.0.0f1, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: iLok

USB Device: iBridge

Thunderbolt Bus:

MacBook Pro (15-inch, Late 2016), macOS High Sierra (10.13.1), null

Posted on Nov 6, 2017 5:36 PM

Reply

Answer 1

riguello

Level 1

4 points

Dec 23, 2017 2:11 AM in response to cbdoc

Resetting the SMC as described above didn't fix the problem for me. Same crash today.

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f8e49c58b): "UPSB: thunderbolt power on failed

...

Mac OS version: 17C88

...

System model name: MacBookPro14,2 (Mac-CAD6701F7CEA0921)

Reply

Answer 2

zoli62

Level 1

11 points

Jan 20, 2018 1:26 AM in response to Witchbutter

It recently had such a mistake for me as well. I realized that the reason for this was that the Macbook Air battery was completely depleted so it was not able to sleep. This was the very first time. I would like Apple Support to comment on this topic.

Reply

Answer 3

Sejopc

Level 1

9 points

Dec 11, 2017 9:16 AM in response to Witchbutter

HEY, I called Customer Care and they gave a good solution for this problem. This may work for you guys, as it SOLVED my problem 🙂

1. Turn off your MacBook Pro computer.

2. Once turn off, Press and Hold at the same time: Shift + Control + Option + Power Button, for like 10 seconds. Nothing will happen on your screen, but it does all the cool stuff on the inside. For what the Apple customer care guy told me, it just like resets the energy flow on the circuits on the main board, or something like that.

3. Release the 4 buttons at the same time.

4. Turn on your computer, log in, and try to connect something on the Thunderbolt port. It should work now...

Reply

Answer 4

Witchbutter Author

Level 1

29 points

Dec 11, 2017 9:15 AM in response to Witchbutter

I am working with Apple Support. Running a dirty install (installing OSX without formatting the system volume) repaired my thunderbolt connections, but it has not identified the crashing issue thus far.

Here are the details on reinstalling High Sierra: How to reinstall macOS - Apple Support

Reply

Answer 5

Witchbutter Author

Level 1

29 points

Nov 7, 2017 8:39 AM in response to Witchbutter

My problem has just gotten a lot weirder. I ran diagnostics which passed. I booted in to safe mode and did not experience the problem. But now that I'm back in normal mode, Thunderbolt no longer works at all. In the System dialog it just says "Thunderbolt: No drivers are loaded" . Since Thunderbolt ceased working I am not having the crashes but I can't use any of my Thunderbolt peripherals.

Reply

Answer 6

mikeuvu

Level 1

4 points

Nov 22, 2017 2:47 PM in response to Witchbutter

My concern is that this may be unique to MacBook pros, iMacs, etc that have upgraded RAM. I've noticed a pattern that users with this issue all seem to have 16gb RAM, which is an upgrade on a 13 inch MacBook Pro and many others. I have the same issue and I upgraded my ram through Apple.com when I ordered my new 2017 MacBook Pro just 2 weeks ago. Most likely this is an issue with High Sierra 10.13.1, but the upgraded RAM can't just be a coincidence.

Reply

Answer 7

SamBala

Level 1

4 points

Dec 1, 2017 4:40 AM in response to Witchbutter

Same issue and it's frustrating. I have called Apple Support, and they asked me to restart/reset the MacBook Pro in a bunch of different ways. Wondering if I should take it to the Genius Bar and let them fix or if Apple will issue an update.

Reply

Answer 8

cbdoc

Level 1

27 points

Dec 1, 2017 6:53 AM in response to Witchbutter

Gave in and did a clean install of HS. Issue did not go away. Very frustrating.

Mine is is happening it seems only overnight when charging. The overnight thing could simply be due to the extended period.

Reply

Answer 9

Sejopc

Level 1

9 points

Dec 2, 2017 3:48 PM in response to Witchbutter

I am experiencing exactly the same issue. This Kernel panic error regarding thunderbolt was shown once (when I opened my laptop after long sleep time), and then one of the Thunderbolt ports ceased working AT ALL... No more errors, but now thunderbold doesnt work... Oh, and mentioned that this started happening after upgrading to the useless High Sierra OS...

Reply

Answer 10

Sejopc

Level 1

9 points

Dec 2, 2017 5:08 PM in response to Witchbutter

HEY, I called Customer Care and they gave a good solution for this problem. This may work for you guys, as it SOLVED my problem 🙂

1. Turn off your MacBook Pro computer.

2. Once turn off, Press and Hold at the same time: Shift + Control + Option + Power Button, for like 10 seconds. Nothing will happen on your screen, but it does all the cool stuff on the inside. For what the Apple customer care guy told me, it just like resets the energy flow on the circuits on the main board, or something like that.

3. Release the 4 buttons at the same time.

4. Turn on your computer, log in, and try to connect something on the Thunderbolt port. It should work now...

Reply

Answer 11

JoMiya

Level 1

4 points

Dec 22, 2017 2:24 AM in response to Witchbutter

My computer reboots several times a day when it goes to sleep due to this issue. Seems like every time I try to use my iMac now I have to wait for it to load everything due to this issue. Not fun Apple!!! For the money you devices cost I expect better.

Over the past few months I have sent dozens of reports to apple and no response. This issue should have been corrected long ago. As an IT guy, I always used Windows PC's and only recently switched to an Mac for my home PC. Used to brag to my peers at work about how stable my Mac was. Not anymore. My Window PC never had issues like this. Was looking to get an Apple TV. Not anymore. Not buying anything else from apple right now. If this isn't resolved my next PC purchase will be a Microsoft computer.

Reply

Answer 12

riguello

Level 1

4 points

Dec 22, 2017 2:32 AM in response to JoMiya

Thanks for your report. I could write the same words. Coming from the MS Windows world, where I can't remember when the last crash happened, I'm disappointed to see my brand new MacBook Pro crashing several time a day when sleeping. And not a single reaction from Apple support after dozens crash reports sent. Could be a simple "known issue, we are working on it".

Reply

Answer 13

Dec 29, 2017 5:06 AM in response to Witchbutter

I was having the same problem after updating my 2017 13" no Touch Bar pro. I reinstalled macOS command + option + R at startup (hold until globe appears and log on to your wifi) for online recovery - disk utility - erase drive - reinstall macOS from scratch and it worked I've gone days since without any kernel panics when I was getting maybe 5 a day lol

Reply

Answer 14

ramo8

Level 1

4 points

Jan 19, 2018 6:54 AM in response to Witchbutter

In my MBA early 2015 this issue is still persisting. its been END of Jan 2018 and i am running 10.13.2. I visited the Apple Service Center and they told me my motherboard got to change if i need permanent solution for this problem. Also, my thunderbolt hardware don't detect under Software Report > Thunderbolt. Sad 😟. motherboard cost is almost similar to a new MBA

Reply

Answer 15

SamBala

Level 1

4 points

Feb 14, 2018 5:25 AM in response to Witchbutter

In my case, the "Shift + Control + Option + Power Button", which the Apple customer recommended, did not work. I took the Mac to the Genius Bar and showed them screenshots of the problem. Per the staff there, High Sierra had a different format than all previous versions of OS. This has been causing a higher frequency of similar issues. Following a diagnostic test (which didn't find any issues), they performed a complete uninstall and reinstall of High Sierra. Now, the computer works like it should. Per the Genius Bar staff, the cause for this error is abstract - it could be anything from the WiFi not able to connect after hibernation to any other automatic process that did not kick back on as it should. The whole process (sans back-up) took about 15 mins. FYI, my computer was a week or so past the warranty and Apple did not charge me anything.

Reply