No service after iOS 11 update

My wife has the same issue, Carrier MintSim. I have tried all the instructions. The only way I was able to have render Service was when I did a Factory Restore, did not enter apple id, did not update carrier (per Apple phone support). It worked for an hour, now no service. I was getting ready to have go back to ATT but now I am afraid it will just be more of the same. She went to MintSim back in October before the iOS 11 update came out. It work just find for 2 maybe 3 weeks. Then after the update she notice issues but it was while driving and talking hands free so we didn’t pay any attention to it. Until finally, one day, no service or searching. That is it.

I do hope an new update comes quick. I feel for those if this is there only phone, no way to call anyone for support.

Calvin

Hey,

My wife is on MintSim, which uses TMobile. So, this isn’t just carrier related. It is really sounds like issue between the iOS 11 update and the carrier updates. Some had the issue when they updated to iOS 11 and some from the update of the carrier. It is definitely software related not working correctly with the SIM card.

Calvin

Hey, thanks for your update. Sorry If you have already mentioned this before, but how old is your iPhone? Did you ever get an error 50 code when trying this? This what I am getting on mine, so they said this is defo hardware but as my phone is 3 years old nothing can be done without me paying 😟

Hi yarylee,

I finally got this resolved on a device I essentially put away, by having an excellent carrier rep and Apple rep work with me on this. Between the two of them and perseverance, we got it done. Took some time as wifi was awful and we hit a few bumps, but we all hung in there and got the signal going again to my GREAT surprise. I had given up, then decided to finally give it a go again.

Maybe I'm one of the lucky ones but the two techs working together as well as working with me & vice-versa is the only thing that worked. I started with the carrier, then the carrier had Apple join in and further assist and confirm. I really feel I won the lottery in getting two techs who were not only knowledgeable but also willing to put in the effort.

Wishing everyone the best, as no signal is not okay and extremely upsetting

No resolution, the only resolution is update the phone, we still with the same problem...Apple told us was the antena of the phone was broken, then why sometime I get signal...Verizon refresh the account, we reset the phone an set up as a new and nothing happen...Verizon mention that 11 update toast the sim or the slot... that means if your phone is without warranty, is better you update or get a new one because none will be responsable for it... Apple told us don’t warranty, we can’t do nothing even if was apple update who toast the phone, apple making more money

Apple doesn't consider these threads credible nor specific to each person and device, and certainly each issue although there are commonalities for some, naturally.

This is a user only forum and as such, very subjective. I'd not use it as a credible source and point out to be careful, as people can say anything and add "unique" additions. Also, you'll find all of a sudden certain ones take on your EXACT issue and the attitude attached yet they lack very specific, proven data to support...easy for users to become cynical here & other similar forums if not careful.

The best route is to offer objective and true feedback via apple.com/feedback specific to your individual situation with documentation and steps taken thus far along with realistic ways that may assist you and others.

Also, you can always get the issue fixed, even if you have to switch carriers or devices.

But typically, the vast majority of customers get their issues taken care of by their carrier or Apple...unusual if a customer has to switch, but it happens and is often advised to do so, if it's in the best interest of the customer.

I've had a few carriers over time suggest I get service from another carrier more suited to provide proper coverage in my area, depending on where i lived and factors pertinent to my issue at the time. I've had Samsung suggest looking into another device as an option, when I really wanted a particular option on my device that I thought it would include but didn't. Same with Microsoft and Apple for a few things, so I always felt assured that it was in my control to make a decision as to how to resolve numerous issues with various companies....

All advice came from professional support staff knowledgeable in their products, others' products and info related to their product or service, had documentation to support, and offered me options specific to me, my needs and wants. Only type of representatives I would accept guidance from...

Always do what is in your best interest and move forth with productive measures that suit you and make you content. It's made my life much easier taking this approach ~

It's clearly a deficiency in the hardware or software that day-lighted after recent iOS updates. The very same pattern was observed in all reports here, it's very irresponsible of Apple that does not take the responsibility. I was also forced to change the phone. But I found it more economical to use Verizon's 50% upgrade deal, meaning that I returned the phone to Verizon after one year of use, and they stooped charging me $35/month for the second year. Then got a new phone for the same ~$35/month.

Hi Monicanstr,

If you have an iPhone 7, this may be applicable to you:

iPhone 7 Repair Program for "No Service" Issues

Select a country or region 中国Hong Kong (English)香港日本澳門Puerto Rico (English)Puerto Rico (Español)United StatesU.S. Virgin IslandsOther countries

Apple has determined that a small percentage of iPhone 7 devices may show "No Service" in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board.

These affected units were manufactured between September 2016 and February 2018 and sold in China, Hong Kong, Japan, Macao, and the U.S. See below for iPhone 7 model numbers that are covered in this program.

If your device exhibits the symptom described above, Apple will repair your device, free of charge. Your iPhone will be examined prior to any service to verify that it is eligible for this program. This program only applies to iPhone 7.

Apple will be contacting customers via email who may have paid for a repair related to this issue to arrange for reimbursement. If you believe you paid for a repair related to this issue, and have not received an email from Apple by the end of March 2018, please contact Apple.

Below are the three model numbers that are eligible for this program. You can find the model number on the back of your iPhone 7.

Model number	Country/Region
A1660, A1780	China
A1660	Hong Kong Macao U.S. (includes Puerto Rico and U.S. Virgin Islands)
A1779	Japan

Service process

Choose one of the service options below to have your iPhone 7 repaired. In all cases, your iPhone will be sent to an Apple Repair Center for service.

• Apple Authorized Service Provider - Find one here.
• Apple Retail Store - Make an appointment here.
• Apple Technical Support - Contact us.

Note: Wireless carrier partners are not participating in this program.

Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.

If your iPhone 7 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional information

Apple may restrict or limit repair to the original country or region of purchase.

This Apple program doesn't extend the standard warranty coverage of the iPhone 7.

The program covers affected iPhone 7 devices for 2 years after the first retail sale of the unit.

Information as of 2018-02-02

i had this problem for the past 2 month and just solved it now...after searching all websites, forums, going to apple and facebook comments.. some one posted this way and i thought it was a joke or he is trying to be funny but it worked with me from the first time when i followed the steps exactly.. i know it will feel like you are crazy but that exactly what made my phone work and wanna share it with you guys who had the same problem like me and posted a lot of times without any reply from apple representative..my iPhone is 6..

I just followed the steps that Were provided. 1. Go to setting 2. Go to general 3. Go to reset and select rest network setting 4. As the phone is about to reset, once u see the apple logo, with ur phone screen Facing downwards, try bending the phone but gently so as not to crack the screen. Press till the reboot is complete. Hope it works for u.

Hi Calvin,

Having the carrier Refresh the tower as you mentioned can only help!

We are back in business this way after I talked to carrier & they did some adjusting.

Hope all is well your way ☺

I had to erase and restore my phone -working so far - though there is a know battery issue and lots of people are having the same issue - there were tons of people in the Apple store with the issues

It's more of a known issue with Sprint and Verizon regarding no service %/or searching on iPhone 7 devices, but a new SIM can't hurt.

I still can't emphasize the importance of clearing up your device storage

Best of luck

I’ve had it too, there’s loads of other threads saying the same. Apple have tried to say it hardware but I don’t believe them! I’m going to request this is looked into further. There’s too many people saying the same fault!!!

Seriously, what part of any of our posts makes to think we haven’t tried ever single one of them steps!!!!!

Try reporting this thread to your managers and telling them there is a fault with the update that is effecting certain batches of iPhones, then they can look into it and do another product recall like the iPhone 5 battery recall issued a few years ago!!!!!