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MugWup Author

Level 1

22 points

iPhone X, phone calls and Apple's Folio Case

I have an iPhone X with Apple's Folio Case, Great, right?

But ... when I made (or received) 'phone calls, people couldn't hear me properly - I was 'muffled'.

I tried voice memos. It worked.

I tried calling my own land line (with answering machine). Horrible, muffled.

The problem? I was folding the 'flip lid' all the way back so it was against the back of the 'phone. It seems the rear mic is relied upon and doesn't like being covered up. That's a concern for me as I reaaly wanted to have a firm grip on my 'phone. The only way it's going to work right now is to have the flap against my face. That's not the main concern (get a _good_ grip on an expensive device!).

The folded flap works just fine with "Voice Memos".

This is a SW issue. Yes, I disabled Accessibly "Noise Reduction" to see if it works.

This transcends the origami iPad case, where the inside rests on (e.g.) a mucky table. Then, it folds back up against the iPad's glass.

Well done. Could someone please look @ this?

Thaknyou,

Muggers

iOS 11.1

Posted on Nov 8, 2017 2:12 AM

Top-ranking reply

CheapApples12

Level 2

267 points

Posted on Nov 8, 2017 2:26 AM

Hi MugWup,

This could even be something as simple as the case interfering with or obstructing the iPhone's antenna. If this is the case, there is no workaround. If your case is new, and you still have the original packaging, you may be entitled to a refund given that you're not receiving the satisfaction that you expected from the product.

To enquire about a refund, or possible solutions for your particular case, you'll need to contact Apple Support.

There are 2 ways of contacting Apple Support:

Contacting AppleCare

If you're happy to speak to a technician over the phone to try and resolve your issue at home, you may use AppleCare to do so. If you'd like to get in touch with someone from AppleCare, simply go to getsupport.apple.com to get a callback from AppleCare.

Making a reservation

If you'd like to skip contacting AppleCare, you can create a reservation for your nearest Apple Store using the Apple Support App on your iPhone. Simply download the app, sign in with your Apple ID and follow the on-screen prompts to create a reservation.

If you do end up seeking a replacement, this is the kind of feedback that Apple would love to collect! You can provide product feedback over at apple.com/feedback.

If you have any further questions, queries or concerns, please don't hesitate to reply to the thread as I'm following it.

Best of luck!

View in context

67 replies

Bobd111

Level 1

4 points

Nov 22, 2017 12:58 AM in response to Aderijke

Go to App Store and check for software update.. am running ios11.1.2 now and that has resolved problem.

Or from your phones General>settings> software update

Sent from my iPad

_mjoe

Level 1

4 points

Nov 23, 2017 10:11 AM in response to Bobd111

The issue is definitely not solved with 11.1.2. I still encounter the same problem, what a 😠

benyl

Level 1

4 points

Nov 23, 2017 1:12 PM in response to Bobd111

I've installed 11.1.2 and it makes no difference. Everyone says I sound like I am under a blanket.

Aderijke

Level 1

4 points

Nov 23, 2017 1:16 PM in response to benyl

It helps when you don’t fold the case completely shut but leave some space. As a work around I leave one finger between the back of the phone and the “flap”.

Nov 28, 2017 2:14 PM in response to MugWup

Would it be an idea to put a hole in the case so that the mic is free when the case is flipped back ?

suthland

Level 1

4 points

Nov 28, 2017 4:17 PM in response to Bobd111

I'm using ios 11.1.2 and it has made no difference still same muffled call if the folio cover is covering the camera.

Nov 28, 2017 11:19 PM in response to suthland

Yep, same with ALL folio type cases, not just Apple. Pretty poor for what is a VERY expensive phone.

Nov 29, 2017 5:35 PM in response to Bobd111

I'm running 11.1.2 and still have the problem when i fold the cover back. Is there another setting you need to use after the update?

David

Nov 29, 2017 5:38 PM in response to dcurrier24

You can try turning off Phone Noise Cancellation in Settings/General/Accessibility.

franch77

Level 1

8 points

Dec 1, 2017 8:44 PM in response to MugWup

Bonjour, je suis en France et ,j’ai le même Problème les personnes ce plaignent du même Problème, dès que je rabat la parti mobile du folio à l’arriÈre j’ai un problème de micro