Level 1

22 points

iPhone X, phone calls and Apple's Folio Case

I have an iPhone X with Apple's Folio Case, Great, right?

But ... when I made (or received) 'phone calls, people couldn't hear me properly - I was 'muffled'.

I tried voice memos. It worked.

I tried calling my own land line (with answering machine). Horrible, muffled.

The problem? I was folding the 'flip lid' all the way back so it was against the back of the 'phone. It seems the rear mic is relied upon and doesn't like being covered up. That's a concern for me as I reaaly wanted to have a firm grip on my 'phone. The only way it's going to work right now is to have the flap against my face. That's not the main concern (get a _good_ grip on an expensive device!).

The folded flap works just fine with "Voice Memos".

This is a SW issue. Yes, I disabled Accessibly "Noise Reduction" to see if it works.

This transcends the origami iPad case, where the inside rests on (e.g.) a mucky table. Then, it folds back up against the iPad's glass.

Well done. Could someone please look @ this?

Thaknyou,

Muggers

iOS 11.1

Posted on Nov 8, 2017 2:12 AM

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

239,676 points

Posted on Nov 23, 2017 1:19 PM

The rear mic is used for noise reduction. If it is covered it will cause the symptoms you are describing, as has been reported by users of other models that have the noise reduction feature. It really isn't a software issue, as there is no software fix for covering a microphone. It doesn't happen with dictation or voice memo apps because they don't use noise reduction. If you turn off noise reduction in Settings/General/Accessibility the problem should go away. Or get a different case.

View in context

67 replies

suthland

Level 1

4 points

Dec 5, 2017 2:09 PM in response to Miss Smartie Partie

You seem to be ignoring the fact that people are talking about an Apple “branded case” especially designed for the iPhone X and sold by Apple as an accessory without any warning that it could interfere with call quality.

franch77

Level 1

8 points

Dec 5, 2017 7:51 PM in response to Miss Smartie Partie

Bonjour, je constate avec un certain intérêt que vous n’avez absolument pas compris le sens de mon problème, la langue française permet une subtilité de langage qui vous dépasse , je n’ai pas part abitude de crier sur qui que ce soit et encore moins de faire des remontées farfelues.

Je vous invite donc à l’avenir de lire ou de vous faire traduire correctement la langue de Molière, afin d’avoir une traduction qui vous permettra de répondre avec intérêt .

Dec 7, 2017 6:47 AM in response to kennygair

kennygair wrote:

Would be good if someone from Apple would interject here and at least give some sort of response. The silence is deafening.

This is a user-to-user forum. Apple does not participate, and, except for moderation, does not read posts.

Dec 17, 2017 7:26 AM in response to Laeal

Laeal wrote:

The exchange was hassle free, although the 2 store employees I spoke to had not heard of this issue at all.

I'm happy it was hassle free; things like that usually are at Apple stores. Just as a point of interest, employees are not permitted to repeat hearsay (this is true for almost all merchant stores, not just Apple). So if an employee says "I haven't hear about that issue" what they really mean is "management has not notified us about that issue." Sometimes employees will acknowledge that they have had other customers with the same issue, but officially they are not supposed to.

That's one of the advantages of this being a user-to-user forum; we, as users, can say pretty much anything we want (within the ToU), so we have no problem discussing an issue like this one even if Apple hasn't officially decided it needs to be addressed.

Nov 21, 2017 2:29 PM in response to MugWup

Same problem here with Apple Folio Case on 😮

Any news on this or advise how to tackle this besides sending the case back ?

Aderijke

Level 1

4 points

Nov 22, 2017 12:42 AM in response to Bobd111

What software update? Where can I get it?

_mjoe

Level 1

4 points

Nov 23, 2017 10:11 AM in response to Bobd111

The issue is definitely not solved with 11.1.2. I still encounter the same problem, what a 😠

benyl

Level 1

4 points

Nov 23, 2017 1:12 PM in response to Bobd111

I've installed 11.1.2 and it makes no difference. Everyone says I sound like I am under a blanket.

Nov 28, 2017 11:19 PM in response to suthland

Yep, same with ALL folio type cases, not just Apple. Pretty poor for what is a VERY expensive phone.

Nov 29, 2017 5:35 PM in response to Bobd111

I'm running 11.1.2 and still have the problem when i fold the cover back. Is there another setting you need to use after the update?

David

Dec 4, 2017 6:59 AM in response to franch77

Merci pour votre mise à jour concernant votre expérience avec le magasin Apple.

(toutes les erreurs de traduction sont la faute de Google Traduction.)

franch77

Level 1

8 points

Dec 5, 2017 7:56 PM in response to MugWup

Bonjour, je confirme aucune amélioration avec le nouvelle os 11.2 même Problème même effet

Dec 6, 2017 2:53 AM in response to franch77

franch77

Is the Torro folio case still working correctly for you with IOS 11.2?

David

Dec 7, 2017 4:34 AM in response to MugWup

Would be good if someone from Apple would interject here and at least give some sort of response. The silence is deafening.

Dec 7, 2017 8:04 AM in response to Lawrence Finch

Yay!!! Head in sand!

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iPhone X, phone calls and Apple's Folio Case